Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 3 of 3

    Slow speeds Kent area POSSIBLY fixed!

    This is a discussion on Slow speeds Kent area POSSIBLY fixed! within the Sky Broadband help forums, part of the Sky Broadband help and support category; As one of the many in Kent getting rubbish BB speeds over last few days, I have spent many unhappy ...

    1. #1
      Themutznutz's Avatar
      Themutznutz is offline Sky User Member
      Exchange: Medway
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky Basic
      Join Date
      Jun 2012
      Posts
      6
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Slow speeds Kent area POSSIBLY fixed!

      As one of the many in Kent getting rubbish BB speeds over last few days, I have spent many unhappy hours on the phone to Sky.

      However, as of around 5:30pm today (Sat 23/06/12) it appears that the issue is fixed.

      For me (it may be simpler for others) all it took was a Hard Reset of the router, and a reboot of the PC.

      To Hard Reset - With the power ON, poke in the Reset button on the back of the router (Sagem) and hold for 15 seconds. The Internet light on the front should flash Orange for a few seconds, then go solid orange and reconnect. Once reconnected, in my case anyway, it required a reboot of the PC to reset an IP conflict created.

      For some, it may simply require a soft reset/reboot, so feel free to try a simple turn off/wait 10/turn on first.

      Prior to issue (3 days ago) - Down 7Mb Up 0.6Mb
      During issue - Down 0.25Mb Up 0.4Mb
      Since reset - Down 10.2Mb Up 0.7Mb

      Lets hope it stays strong for more than 30 minutes!!!


    2. Advertisement
    3. #2
      Themutznutz's Avatar
      Themutznutz is offline Sky User Member
      Exchange: Medway
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky Basic
      Join Date
      Jun 2012
      Posts
      6
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Slow speeds Kent area POSSIBLY fixed!

      on 23-06-2012 05:40 PM

      Hi Everyone

      We have deployed an update which should have resolved the problems you were experiencing. We would like to apologise for the inconvenience caused.

      Thanks
      John-B
      Sky Knowledge Advisor
      Last edited by Themutznutz; 23-06-12 at 07:06 PM. Reason: Remove external links

    4. #3
      demonknight9's Avatar
      demonknight9 is offline Sky User Member
      Exchange: New Road Chatham
      Broadband ISP: Sky Broadband Unlimited
      Router: Non Sky Router
      Sky TV: Other
      Join Date
      Jan 2011
      Location
      Medway
      Posts
      13
      Thanks
      1
      Thanked 0 Times in 0 Posts

      Re: Slow speeds Kent area POSSIBLY fixed!

      I didn't even have to reboot, it's back on as it was before all this chaos. Now let's download some stuff

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION