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    Dropped connection

    This is a discussion on Dropped connection within the Sky Broadband help forums, part of the Sky Broadband help and support category; Just a quick message to say that when I tried to log on this morning (7.15 a.m.) the '1' light,as ...

    1. #1
      StevieBoy's Avatar
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      Dropped connection

      Just a quick message to say that when I tried to log on this morning (7.15 a.m.) the '1' light,as I call it, wasn't illuminated and of course I was not able to go any further.However,I've now dropped in for lunch (midday) and I'm back up and running again.Is there anything I need to check in the system (not too techy thanks) or is this the infamous dropped connection that I've read about on here before? And therefore is it simply a BT/Sky connection issue?As always cheers in advance.


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    3. #2
      Hornet's Avatar
      Hornet is offline Sky User Member
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      I would say its a drop in your connection, I would just keep an eye on it as if it happens again I'd speak to Sky and get them to check.

    4. #3
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      Dropped connection

      Er good luck to you. I've had BB MAX for just over a week and the connection drops at least 10-15 times a day. It then takes for ever to re-connect - although I quickly found that if you de-power the router for ten secs and then re-connect power you get a connection in about 1-1.5 mins. I normally keep an IE window open on the http://192.168.0.1 address so I can monitor the connection state (user is admin and password is SKY)

      I've talked to tech support (hopeless: the comment elsewhere on this site that tech support gives you the impression that they are just keeping you on the line to score the 7-10p per min they are charging on the 0870 number gave me a frisson of deja vu) and I actually got through to Tier 3 support once which involved a 40 minute call (@10p/min) with little conversation as they 'monitor the line' but the occasional comment like "gosh, 13.7Meg, you've got a quick connection".

      Yes but a) I've paid for 16Meg and b) it's not much use if I have a quick connection but Sky's servers won't give me access to the web! They haven't a clue what the problem is (but I darkly suspect that it's just a server capacity problem and will go away once SKY add some more kit and deal with the flood of new orders) and I am 'monitoring the situation' at their request......they day before yesterday the connection dropped one minute after the end of a highly tactical eBay auction (I got it!).....if it had been one minute before.......GRRRH.

      This may be tempting fate but I've been on line for 4 hours now without the connection failing. Hurray. Maybe in a year we'll all have a great SKY service and be able to look back on this as a distant (but unpleasant) dream.

    5. #4
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      Thanks for your comments Pete (aka Hornet) and Stephen. Like you say, it's little consolation when you've got something reasonably important on the go but we live in hope eh!BTW I think you make a valid point about the server capacity Stephen and once the dust has settled a stable connection should occur. Also thanks for the router link - very handy.

     

     

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