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    Broadband speeds and buffering

    This is a discussion on Broadband speeds and buffering within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi guys can anyone help im using the f@st 2504N router and am having serious problems My downstream is 19.014 ...

    1. #1
      KJ31's Avatar
      KJ31 is offline Sky User Member
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      Broadband speeds and buffering

      Hi guys can anyone help im using the f@st 2504N router and am having serious problems My downstream is 19.014 Mbps and my upstream is 1.164 Mbps, so here is what is happening webpages are taking ages to load and open up, download speeds are way of on the tests i do and ATV2 wired buffering all the time, everything has been fine up untill a couple of weeks ago, Spoke to sky and they was very helpful they did a line test and everything came back ok, My exchange is fine and they even said im getting great speeds, tried resetting the router twice and still the same. Sky said that there is no problems and everything looks fine. Below are my stats and my speedtest result


      Router Statistics

      System Up Time: 0:25:11
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN MER 830733 1333106 102358 982579 0:23:55
      LAN Up 159062 89350 104789 5552 0:25:11
      WLAN Up 1185921 788552 886260 101314 0:24:49
      ADSL Link Downstream Upstream
      Connection Speed 19014 kbps 1164 kbps
      Line Attenuation 13.5 dB 8.5 dB
      Noise Margin 7.1 dB 9.8 dB


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    3. #2
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      Re: Broadband speeds and buffering

      Where abouts are you?




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    4. #3
      KJ31's Avatar
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      Re: Broadband speeds and buffering

      I am in Worksop
      Have just done another speedtest this time with sky @01:42am and this was the result Download Speed 0.320 Mb/s and Upload Speed 0.089 Mb/s Broadband speeds and buffering-sky-user-broadband-speed-test.jpgHere are my stats for that time

      Router StatisticsSystem Up Time: 4:44:03
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN MER 10149129 16507136 107980 4:42:47
      LAN Up 889393 732938 62012 55520 4:44:03
      WLAN Up 16246005 10427612 989434 111005 4:43:41
      ADSL Link Downstream Upstream
      Connection Speed 19014 kbps 1164 kbps
      Line Attenuation 13.5 dB 8.5 dB
      Noise Margin 6.9 dB 9.6 dB

    5. #4
      Shonk's Avatar
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      Re: Broadband speeds and buffering

      do a traceroute
      to bbc.co.uk

      its a good indicator of where the problem is

    6. #5
      Shonk's Avatar
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      Re: Broadband speeds and buffering

      start
      all programs
      accessories
      command prompt

      tracert bbc.co.uk

    7. #6
      KJ31's Avatar
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      Re: Broadband speeds and buffering

      am I ok to paste the results of the tracert or is there any ip i need to blank out ?

    8. #7
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      Re: Broadband speeds and buffering

      A tracert doesn't shown your WAN IP Address. I shows an IP Address for the kit in your local exchange. Anything after that will be the same for thousands of other Sky broadband users.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    9. #8
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      Re: Broadband speeds and buffering

      Thanks for the reply Scubbie here is my tracert

      Tracing route to bbc.co.uk [212.58.241.131]
      over a maximum of 30 hops:
      1 <1 ms <1 ms <1 ms 192.168.0.1
      2 24 ms 23 ms 22 ms bm5.slww-dhcp.isp.sky.com [90.220.87.62]
      3 * * * Request timed out.
      4 34 ms 31 ms 30 ms ip-89-200-131-252.ov.easynet.net [89.200.131.252
      ]
      5 34 ms 41 ms 30 ms ip-84-38-37-142.easynet.co.uk [84.38.37.142]
      6 29 ms 28 ms 28 ms bbc-linx.pr01.thdow.bbc.co.uk [195.66.224.103]
      7 * * * Request timed out.
      8 28 ms 28 ms 28 ms ae1.er01.rbsov.bbc.co.uk [132.185.254.46]
      9 30 ms 30 ms 32 ms 132.185.255.60
      10 29 ms 30 ms 30 ms 212.58.241.131
      Trace complete.

    10. #9
      Shonk's Avatar
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      Re: Broadband speeds and buffering

      seems fine at the moment

      test it when you have problems

    11. #10
      KJ31's Avatar
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      Re: Broadband speeds and buffering

      @ Shonk this is what is weird as I am having the same problems as original post and speed test are still very low, there is nothing running on wifi as made sure everything is off e.g mates laptop, mobile phones wifi printers wifi atv2 wired and wifi etc etc all disconected, yet nothing makes a difference I have reset the router and still same problems, I am confused with this one

     

     
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