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    Broadband speeds and buffering

    This is a discussion on Broadband speeds and buffering within the Sky Broadband help forums, part of the Sky Broadband help and support category; Update : I have spoken to sky once again about my problem and once again gone through the same stuff ...

    1. #21
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      Re: Broadband speeds and buffering

      Update : I have spoken to sky once again about my problem and once again gone through the same stuff and told basicly the same thing as before, this time though they said I could do with Fibre but told them I am on an Exchange Only line then I got the response of well thats to bad looks like im stuck with what I have got. Told them I am thinking of leaving sky as I wasn't happy, response to that was it's your choice.

      Haven't been with sky that long and I think they just dont care for their customers or customer satisfaction.


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    3. #22
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      Re: Broadband speeds and buffering

      Perhaps it may be raising the question on the Sky forum with regards to Sky's plans for Exchange only Lines?

      Will Sky allow you to connect via FTTP at FTTC speeds, for example. This is something that BTO are looking to make available.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. #23
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      Re: Broadband speeds and buffering

      Hi Scubbie Just spoke to BT about my situation with being on Exchange only line and they said if I choose to go with BT then they can give me another line that will allow me to get fibre and the cost will be 120 but what they said was call sky back and speak to them as they should be able to do something for me, Just spoke to sky again and explained what I had been told by BT with the EO line and all sky had to say was there is nothing they can do as didnt really understand about eo lines but my exchange is enabled for FTTC so should hopefully be available to me very soon, it's ok them saying that about it being available very soon and my exchange is enabled but i need to get past this eo line.

    5. #24
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      Re: Broadband speeds and buffering

      Haven't been with sky that long and I think they just dont care for their customers or customer satisfaction.
      Sky have proved time and again that they will bend over backwards to keep their customers happy. I don't really understand their attitude with your case. Normally they would at least offer you a replacement router, then if that did not help would start sending out BTO.

      I have sent you a PM with some further advise.

      TomD


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    6. #25
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      Re: Broadband speeds and buffering

      @ Isitme im not saying that sky are like that and thats the way the company is, Im just expressing how they have made me feel. I have sent you a PM back

     

     
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