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    poor speeds and dropouts

    This is a discussion on poor speeds and dropouts within the Sky Broadband help forums, part of the Sky Broadband help and support category; i recently suffered a few dropouts (and fifa 12 loses cos of) with sky unlimited which along with poor speeds ...

    1. #1
      thequeenscheese's Avatar
      thequeenscheese is offline Sky User Member
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      Angry poor speeds and dropouts

      i recently suffered a few dropouts (and fifa 12 loses cos of) with sky unlimited which along with poor speeds promted me to call bt to enquire about infinity and as usual not for me yet but the bt fella did say i should achieve 5.5mb, but for a long time i havent achieved more than 1.45mb previously averaged 3mb but this seems along time ago(altho still p**s poor by todays standards).
      any1 had this, can offer a reason or sudggest a way to aproach sky?, yes done all the usual checks router resets, and other things 1.45mb is from router page, router is a d-link standerd sent out by them but i have had the netgear also which broke but speed was the same, my exchange is hyde (sk14) infinity enabled but not quite at my addy yet

      cant post stats as usin the netbook to do this so no snipping tool to capture a screenshot..


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    3. #2
      AdamLC's Avatar
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      Re: poor speeds and dropouts

      Quote Originally Posted by thequeenscheese View Post
      cant post stats as usin the netbook to do this so no snipping tool to capture a screenshot..
      Just copy and paste them straight in. Doesn't need to be a screenshot

    4. #3
      thequeenscheese's Avatar
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      Re: poor speeds and dropouts

      Oh right i see didnt think of that lol, here they are

      Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 5556 5729 0 85 464 02:58:15
      LAN 1177627 1101553 0 239 83 393:53:26
      WLAN 2551225 1720697 0 200981 26583 02:58:05
      ADSL Link Downstream Upstream
      Connection Speed 1888 kbps 544 kbps
      Line Attenuation 58.5db 31.5db
      Noise Margin 4.8db 15.0db

    5. #4
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      Re: poor speeds and dropouts

      You should do better than that. Do you have a Test socket(link below)? If so, plug into it and post your stats from there. Use only the ADSL cable supplied by Sky and check when the faceplate is off that all of your other extensions are dead.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
      thequeenscheese's Avatar
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      Re: poor speeds and dropouts

      Hi no test socket, 2 sockets in the house and using the main 1 i have been through this before with them they even made me change the phone socket for a new 1 and it resulted in being a fault on the exchange but this was more of a dropout issue when the phone was used, ive tried 100s of filters plugging unplugging the phones u name it ive done it, the phone is currently plugged into the secondary in another room (nothing changes if unplugged) as they told me it was interfering with the skybox this is plugged into the same line a bb but again makes no odds when unplugged, again 3-4 pcs/nettbook/lappys and all same speeds..

    7. #6
      Isitme's Avatar
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      Re: poor speeds and dropouts

      Do you have another router you can plug in? It does not need to connect to Sky, just report the stats.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #7
      thequeenscheese's Avatar
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      Re: poor speeds and dropouts

      i can try think i have if can find it..

    9. #8
      thequeenscheese's Avatar
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      Re: poor speeds and dropouts

      these are the stats from the netgear skyrouter the one they said was duff and replaced..

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 3 3 0 93 27 00:00:02
      LAN 100M/Full 199 0 0 499 0 00:01:16
      WLAN 11M/54M 367 482 0 3691 975 00:01:03
      ADSL Link Downstream Upstream
      Connection Speed 1856 kbps 544 kbps
      Line Attenuation 56 db 31 db
      Noise Margin 7 db 11 db

    10. #9
      thequeenscheese's Avatar
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      Re: poor speeds and dropouts

      and again now its been up for a short while

      these are the stats from the netgear skyrouter the one they said was duff and replaced..

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 3 3 0 93 27 00:00:02
      LAN 100M/Full 199 0 0 499 0 00:01:16
      WLAN 11M/54M 367 482 0 3691 975 00:01:03
      ADSL Link Downstream Upstream
      Connection Speed 1856 kbps 544 kbps
      Line Attenuation 56 db 31 db
      Noise Margin 7 db 11 db

    11. #10
      thequeenscheese's Avatar
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      Re: poor speeds and dropouts

      or this tut.....

      ystem Up Time:
      00:48:26
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 29881 31312 0 6915 8405 00:47:07
      LAN 100M/Full 1419 0 0 51 0 00:48:21
      WLAN 11M/54M 34866 33052 0 8896 7002 00:48:08
      ADSL Link Downstream Upstream
      Connection Speed 1856 kbps 544 kbps
      Line Attenuation 56 db 31 db
      Noise Margin 7 db 11 db

     

     
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