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    poor speeds and dropouts

    This is a discussion on poor speeds and dropouts within the Sky Broadband help forums, part of the Sky Broadband help and support category; Whilst it is suspected that you have something interfering with your connection, different routers can behave differently, but the most ...

    1. #41
      Scubbie's Avatar
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      Re: poor speeds and dropouts

      Whilst it is suspected that you have something interfering with your connection, different routers can behave differently, but the most important thing is that wen you change providers BTO can change which telephone wires you use. This is particularly true when changing to/from a provider such as Sky who have their own equipment in the telephone exchange.

      I don't have any actual proof, but sometime I believe some BTO Engineers purposefully reserve old aluminium wires for those whom they think of as rivals to BT Retail.

      BTO are supposed to be separate to BT Retail, but there is still loyalty within the firm. I've seen reported comments from some Engineers swearing that their exchange doesn't support ADSL2+, for example. True the BT kit didn't, but Sky's LLU kit did. It took someone more knowledgeable to fix the line.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms


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    3. #42
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      Re: poor speeds and dropouts

      Quote Originally Posted by thequeenscheese View Post
      i will also add, when we first moved in here i was with not sky and back then the speeds were better always around 3.5mbps..
      I would advise you to fit an NTE5 linebox and filter on the phoneline before it goes into your combined faceplate. I have never had much faith in these, especially for broadband, as they are too prone to cross interference. I could almost bet that you will then get around 4Mb, maybe even better.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #43
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      Re: poor speeds and dropouts

      Quote Originally Posted by Isitme View Post
      I would advise you to fit an NTE5 linebox and filter on the phoneline before it goes into your combined faceplate. I have never had much faith in these, especially for broadband, as they are too prone to cross interference. I could almost bet that you will then get around 4Mb, maybe even better.
      where would these be fitted as all my wiring is within the walls (newbuild flat)? it is a pittyn that theyn dont think of this when they build them for what we pay for these houses flats when we buy them decent tech should be a standard..

    5. #44
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      Re: poor speeds and dropouts

      ok just been onto sky now ive fitted the sheilded rj11 cable, it appears that the skybox is creating errors on the line its the 1tb hd box, the one that looks like a smaller version of the 500gb box any idea what this could be? we tried swapping the phone lead with the one from the house phone without any effect..
      Last edited by thequeenscheese; 27-06-12 at 08:03 PM.

    6. #45
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      Re: poor speeds and dropouts

      This seems to be fairly common with Sky STBs, some have solved it by fitting higher quality filters to the Sky box phone connection, others have doubled up the filter. The best solution is to upplug it if you don't have multiroom. Just plug it in when you want to use the interactive services or order a box office event.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. #46
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      Re: poor speeds and dropouts

      thats what ill be doin, but its a bit of an issue if their own equipement messes their own bb service up thats crazy, how can they not have fixed this by now no other industries would get away with fleecing us like this or provind such poor equipement..

    8. #47
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      Re: poor speeds and dropouts

      whats the/one of the best filters i should look at? the ones i have tried whilst on the phone to sky there was around .5mbps speed diff with them at this min the quickest is in use for the router..

    9. #48
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      Re: poor speeds and dropouts

      Currently the best option appears to be the vDSL filtered faceplate.

      BT/Openreach VDSL/ADSL Premium Faceplate

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    10. #49
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      Re: poor speeds and dropouts

      Quote Originally Posted by Scubbie View Post
      Currently the best option appears to be the vDSL filtered faceplate.

      BT/Openreach VDSL/ADSL Premium Faceplate

      i dont have the option to swap out the socket, is there a decent/recommended plugin filter?

    11. #50
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      Re: poor speeds and dropouts

      This one is as good as any -http://www.broadbandbuyer.co.uk/Shop/ShopDetail.asp?ProductID=1652

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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