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    poor speeds and dropouts

    This is a discussion on poor speeds and dropouts within the Sky Broadband help forums, part of the Sky Broadband help and support category; That is slightly better than your other router. The speed is the same but the noise margin is much better. ...

    1. #11
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: poor speeds and dropouts

      That is slightly better than your other router. The speed is the same but the noise margin is much better. I know you said you had done it all before but can you remove everything from the phone except the router and using only the ADSL cable supplied by Sky, take your stats again. Your speed is not going to go up, as you are capped at 1856/544, what you are looking for is an increase in the noise margin.

      Can you also do a quiet line test on your phone line by removing the router and everything else and plug in a corded phone. Dial 1 digit and listen. Any noise?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.






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    3. #12
      thequeenscheese's Avatar
      thequeenscheese is offline Sky User Member
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      Re: poor speeds and dropouts

      ok this is with everything except the router unplugged

      Router Statistics

      System Up Time: 02:19:41
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 125 96 0 613 177 00:00:34
      LAN 100M/Full 2239 0 0 33 0 02:19:36
      WLAN 11M/54M 78979 74153 0 7045 3926 02:19:23
      ADSL Link Downstream Upstream
      Connection Speed 1888 kbps 544 kbps
      Line Attenuation 55 db 31 db
      Noise Margin 7 db 14 db

    4. #13
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      Re: poor speeds and dropouts

      i do beleive that im a distance away from the exchange and i accept that ill never acheive rapid speeds, but it the fact that bt said i should be acheiving 5.5mbps, not upto, acheiving and that along with the fact that previously ive had 2.5-3mbps 1.5mbps is nowhere near something has changed and not for the better..

      also dont have a corded phone to test noise

    5. #14
      Isitme's Avatar
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      Re: poor speeds and dropouts

      It looks like you have a fault on your line or it is just in a very poor condition. Your attenuation should allow a sync speed of around 5Mb, but your noise margin is preventing it. Unfortunately unless Sky can find a fault on the line it is very difficult to get anything done.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #15
      thequeenscheese's Avatar
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      Re: poor speeds and dropouts

      ok i tried something - unplugged and turned off everything in the house except the router and now the noise margins have gone up

      Statistics

      System Up Time: 00:07:12
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 47 21 0 737 108 00:00:21
      LAN 100M/Full 299 0 0 140 0 00:07:07
      WLAN 11M/54M 1624 1685 0 2777 913 00:06:55
      ADSL Link Downstream Upstream
      Connection Speed 1888 kbps 544 kbps
      Line Attenuation 55 db 31 db
      Noise Margin 10 db 14 db


      shouldnt they have gone down if anything, tried 5 filters all with same result...

    7. #16
      thequeenscheese's Avatar
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      Re: poor speeds and dropouts

      Also dunno if i mentioned or not but previously we had an issue with evrytime the phone rang the line would dropout during or aftert the call even dropped out with an incoming call and no phone plugged in, so called sky rar rar rar after they made me swap out the face plate for a new 1(face plate has pop out sections radio tv and phone) so did this and still same, eventually they sent an engineer to the box/exchange or wherever and the dropouts ceased its since theni spose the speeds been poor..
      As i said above i dunno why the noise increases the more stuff i unplug and turn off at the socket..


    8. #17
      Isitme's Avatar
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      Re: poor speeds and dropouts

      As i said above i dunno why the noise increases the more stuff i unplug and turn off at the socket..
      That is because they have been interfering with the broadband signal. If you have an NTE5 linebox, fit and use a filtered faceplate and most of your problems will be over. With your stats above Sky would be able to increase your speed to about 4Mb. You could call and get them to reconfigure it now, but as soon as you plug things back in, your speed will drop again. Make sure that when you do put things back that a filter is fitted first to all sockets in use, this includes especially the SkyHD box if you have one plugged in.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





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      thequeenscheese (21-06-12)

    10. #18
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      Re: poor speeds and dropouts

      I thought i needed the noise margin to be lower tho not higher? ( I admit i have no idea), or am i wrong i prob am and besides i will have to turn it all back on/plug in again, no other option thats where my sockets and things are, the faceplate is one that includes tv radio and the tv rf feed to other rooms, or can i get a filter snap in face plate same as this:

    11. #19
      Isitme's Avatar
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      Re: poor speeds and dropouts

      The higher the noise margin is, the more speed you can get. As your speed is raised the noise margin will come down.

      I don't know of a filterplate you can use on that type is fitting. All you can do is make sure you have a filter on all the sockets in use.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    12. #20
      thequeenscheese's Avatar
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      Re: poor speeds and dropouts

      ah i see so the fact that the noise margin increased when i unplugged things was good, i was thinking it was bad?

     

     
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