Slow speeds after home move

[killieminogue]

Since moving home on 2nd April my broadband speeds have been around 2.5 Mbps, compared to 18 Mbps at my previous address less than a mile away. When I moved Sky said I would get between 9.6 & 14.6 Mbps but I have never achieved anything close to this.
I have posted the stats below.

ADSL Link	Downstream	Upstream
Connection Speed	2048 kbps	608 kbps
Line Attenuation	30.5db	21.5db
Noise Margin	18.6db	20.0db

[Isitme]

Check your stats in the Test socket, if they are no better, ie, the noise margin does not go up, call Sky and ask them to configure your line manually as DLM has left it too low.

Remember to check that all the phone sockets in use have a filter plugged in first, before anything else and do not use a long telephone extension to connect the router.

You should get 12-14Mb.

[killieminogue]

Contacted Sky who have improved things a bit. Still not as good as my old house, but a good bit better than what I was getting.

Router Statistics

System Up Time: 02:01:03

Port	Status	TxPkts	RxPkts	Collisions	Tx B/s	Rx B/s	Up Time
WAN	PPPoA	720583	937972	0	23267	21557	01:59:18
LAN		0	0	0	0	0	00:00:00
WLAN		922538	724009	0	59689	35663	01:59:09

ADSL Link	Downstream	Upstream
Connection Speed	8089 kbps	604 kbps
Line Attenuation	35.5db	20.9db
Noise Margin	7.1db	11.0db

[Isitme]

You are still not getting as much as you should do, especially on your upload. I would call them again in the hope you get a more skilful agent.