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Ok, confused now...
This is a discussion on Ok, confused now... within the Sky Broadband help forums, part of the Sky Broadband help and support category; Morning, My Sky isn't connected yet, Sky CS says it isn't, the BT Line Checker says it isn't, and i ...
- 10-10-06, 09:23 AM #1
Ok, confused now...
My Sky isn't connected yet, Sky CS says it isn't, the BT Line Checker says it isn't, and i can't access the net BUT my 'i' light is on and when i turned on my pc last night to check i'd been connected my Norton firewall popped up to say that it blocked a trojan on an inbound port!!!
How is this possible?!?
P.S. Can we have a sticky (if there isn't one already and i've missed it ) collecting all the phone numbers for Sky and BT and email addresses that people are using to chase their connections please? Would be a lot of help if these things were all in one place.
- 10-10-06, 11:06 AM #2Site FounderExchange: Marshalls CrossBroadband ISP: Sky Broadband UnlimitedRouter: Sagem F@ST 2504nSky TV: Sky+HD box
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We are still awaiting for the definitive list of contact numbers that we have requested, and will sticky it once we have it
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- 10-10-06, 11:42 AM #3
I think this is because the router is only indicating that there is an ADSL connection there.
Whether it is a Sky one or whether you can actually connect to a server is another matter. I.E. the light only shows the presence of a working ADSL connection.
For example -
(i) Before, Sky I was on Nildram. When I plugged my Sky router in, it showed a solid Green light because it was detecting a valid ADSL infrastructure. However, it couldn't connect to the server because it was present Sky credentials to a Nildram server.
(ii) Likewise, when my Nildram line was turned off and the Sky line turned on, my old router showed a valid ADSL connection but off course, it could not log in because it was presenting Nildram credentials.
This may be the sort of thing you are seeing.
- 10-10-06, 11:49 AM #4
Thanks Nigel, that's what i was thinking too, but i still don't understand how there could have been a trojan attack on my pc as technically i'm in 'limbo' at the moment and not connected to an ISP (my AOL was disconnected on the 26/09). Unless all they need is a physical connection? Not sure how it works i'm afraid!