Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 4 of 4

    Ok, confused now...

    This is a discussion on Ok, confused now... within the Sky Broadband help forums, part of the Sky Broadband help and support category; Morning, My Sky isn't connected yet, Sky CS says it isn't, the BT Line Checker says it isn't, and i ...

    1. #1
      Rezza's Avatar
      Rezza is offline Sky User Member
      Exchange: Wokingham
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Oct 2006
      Location
      Wokingham
      Posts
      25
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Question Ok, confused now...

      Morning,

      My Sky isn't connected yet, Sky CS says it isn't, the BT Line Checker says it isn't, and i can't access the net BUT my 'i' light is on and when i turned on my pc last night to check i'd been connected my Norton firewall popped up to say that it blocked a trojan on an inbound port!!!

      How is this possible?!?

      P.S. Can we have a sticky (if there isn't one already and i've missed it ) collecting all the phone numbers for Sky and BT and email addresses that people are using to chase their connections please? Would be a lot of help if these things were all in one place.

      Cheers.


    2. Advertisement
    3. #2
      NewsreadeR's Avatar
      NewsreadeR is offline Site Founder
      Exchange: Marshalls Cross
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Aug 2006
      Location
      St Helens
      Posts
      22,211
      Thanks
      108
      Thanked 373 Times in 304 Posts
      Blog Entries
      48
      We are still awaiting for the definitive list of contact numbers that we have requested, and will sticky it once we have it




      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

      Follow us on Twitter @skyuser

    4. #3
      nheather's Avatar
      nheather is offline Sky User Member
      Exchange: Carfax, Horsham (SDHRSHM)
      Broadband ISP: Paying more to get Unlimited so that I get the same service as the MID I signed up for
      Router: Sagem F@ST 2504
      Sky TV: Sky+ HD
      Join Date
      Sep 2006
      Location
      Horsham, West Sussex
      Posts
      219
      Thanks
      3
      Thanked 0 Times in 0 Posts
      I think this is because the router is only indicating that there is an ADSL connection there.

      Whether it is a Sky one or whether you can actually connect to a server is another matter. I.E. the light only shows the presence of a working ADSL connection.

      For example -

      (i) Before, Sky I was on Nildram. When I plugged my Sky router in, it showed a solid Green light because it was detecting a valid ADSL infrastructure. However, it couldn't connect to the server because it was present Sky credentials to a Nildram server.

      (ii) Likewise, when my Nildram line was turned off and the Sky line turned on, my old router showed a valid ADSL connection but off course, it could not log in because it was presenting Nildram credentials.

      This may be the sort of thing you are seeing.

      Cheers,

      Nigel

    5. #4
      Rezza's Avatar
      Rezza is offline Sky User Member
      Exchange: Wokingham
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Oct 2006
      Location
      Wokingham
      Posts
      25
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Thanks Nigel, that's what i was thinking too, but i still don't understand how there could have been a trojan attack on my pc as technically i'm in 'limbo' at the moment and not connected to an ISP (my AOL was disconnected on the 26/09). Unless all they need is a physical connection? Not sure how it works i'm afraid!

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION