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    Disconnected then reconnected with 30% loss of speed

    This is a discussion on Disconnected then reconnected with 30% loss of speed within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, Last week I was enjoying a nice multiplayer session online with some friends when my connection destabilised and I ...

    1. #1
      Semproxion's Avatar
      Semproxion is offline Sky User Member
      Exchange: 700m away (LOS)
      Broadband ISP: Sky Broadband Unlimited
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      Disconnected then reconnected with 30% loss of speed

      Hi,

      Last week I was enjoying a nice multiplayer session online with some friends when my connection destabilised and I was disconnected from the internet. It took near 30mins to reconnect. When it did reconnect, it connected at 6.2Mbps when before the crash it was 10.1Mbps.

      Since then I've rebooted the router once and now I'm up to 6.9Mbps.

      I'm an Unlimited customer (Broadband) of just over a year and it was 10.1Mbps from day one and last week was the first time it's crashed out.

      My router is a Sagem F@st 2304 and is always on & is connected to a UPS/Anti-surge device.

      Is there anything I can do before I go rip Sky a new one?

      Oh and I'm quite technically minded so I'm not afraid of the advanced stuff

      And if this helps:

      Manufacturer Sagemcom
      Model Number F@ST2304
      Firmware Version 5.14.6.1a4N
      ADSL Firmware Version A2pD030n.d23b
      Modem Status Connected
      DownStream Connection Speed 6926 kbps
      UpStream Connection Speed 796 kbps
      VPI 0
      VCI 38
      MAC Address
      IP Address
      Network Type PPPoA
      IP Subnet Mask 255.255.255.255
      Gateway IP Address 87.87.252.55
      Domain Name Server 90.207.238.97 90.207.238.99
      Last edited by reddwarfcrew; 04-06-12 at 04:45 PM. Reason: Removed mac and ip. Address for security


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    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Disconnected then reconnected with 30% loss of speed


      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
      Semproxion's Avatar
      Semproxion is offline Sky User Member
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      Re: Disconnected then reconnected with 30% loss of speed

      As requested:

      System Up Time: 1:46:09
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 46817 68722 0 7970232 78560330 1:44:43
      LAN Up 75950 50963 0 82268674 9687170 1:46:09
      WLAN Up 3971 2498 0 1452731 376259 1:45:50
      ADSL Link Downstream Upstream
      Connection Speed 6926 kbps 796 kbps
      Line Attenuation 38.5 dB 19.9 dB
      Noise Margin 6.8 dB 12.0 dB

    5. #4
      Isitme's Avatar
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      Re: Disconnected then reconnected with 30% loss of speed

      It looks like your line has developed a fault or is suffering from interference. To rule out internal problems, plug into the Test socket, link below. using only the ADSL cable supplied by Sky.

      Is your voice line clear of noise?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
      Semproxion's Avatar
      Semproxion is offline Sky User Member
      Exchange: 700m away (LOS)
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2304n
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      Re: Disconnected then reconnected with 30% loss of speed

      Quote Originally Posted by Isitme View Post
      It looks like your line has developed a fault or is suffering from interference. To rule out internal problems, plug into the Test socket, link below. using only the ADSL cable supplied by Sky.

      Is your voice line clear of noise?
      Thanks

      My router is already connected to the test socket via the supplied cables as there isn't a normal one fitted, it was a second line originally fitted back in the days of dialup but we cancelled the primary line a couple of years back.

      Voice line is perfect

    7. #6
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Disconnected then reconnected with 30% loss of speed

      Grasping at straws but in the unlikely chance that the UPS is misbehaving, could you disconnect it and plug the router straight into the power supply?

      If this does not help, the only thing you can do is call Sky and ask them to check your connection. They may be able to reconfigure it to get your speed back up.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #7
      Semproxion's Avatar
      Semproxion is offline Sky User Member
      Exchange: 700m away (LOS)
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2304n
      Sky TV: Sky+HD box
      Join Date
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      Re: Disconnected then reconnected with 30% loss of speed

      Quote Originally Posted by Isitme View Post
      Grasping at straws but in the unlikely chance that the UPS is misbehaving, could you disconnect it and plug the router straight into the power supply?

      If this does not help, the only thing you can do is call Sky and ask them to check your connection. They may be able to reconfigure it to get your speed back up.
      Ok. I've done that and still no joy getting beyond 6.9

      I think I'm gonna have to bite the bullet and give them a call.

      Thanks for the help

     

     

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