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    Thinking of a return to Sky Broadband

    This is a discussion on Thinking of a return to Sky Broadband within the Sky Broadband help forums, part of the Sky Broadband help and support category; I left Sky's awful Connect service in Oct 2009 and went to Plusnet. I have been very happy with Plusnet ...

    1. #1
      stephem's Avatar
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      Thinking of a return to Sky Broadband

      I left Sky's awful Connect service in Oct 2009 and went to Plusnet. I have been very happy with Plusnet (usually a steady connection at around 6 Mb, far better than Connect), but last year Talk Talk and then Sky installed LLU at my exchange (Long Stratton).

      Being an existing Sky TV customer, I'm very tempted by their Broadband Unlimited with Talk Freetime, currently on offer at half price for 1st 12 months. Even though I'm currently getting Plusnet's broadband for half price (9pm instead of 18), Sky would still be cheaper. And I would get a new wireless N router. I am however wary because of my previous experience with Sky Connect. Are there any reasons why I shouldn't switch?

      One other thing I am unsure about and have received conflicting advice on is the speeds I could expect. I thought that the maximum speed my line to the exchange can support is 8 Mb (and this is what Plusnet are telling me). However Sky's (and Talk Talk's) line checker is telling me I could expect speeds of 9.6 - 16.4 Mb. Who's right?


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    3. #2
      Isitme's Avatar
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      Re: Thinking of a return to Sky Broadband

      Sky Connect and Sky LLU are two very different animals. There is just no comparison, so don't worry about your previous experience.

      Your speed will depend on your distance from the exchange and the condition of your line. Post your router stats and we will give you an idea of what you can expect. Attenuation, sync speed and noise margins.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
      stephem's Avatar
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      Re: Thinking of a return to Sky Broadband

      Router stats:

      ADSL Link Downstream Upstream
      Connection Speed 7616 kbps 448 kbps
      Line Attenuation 26 db 8 db
      Noise Margin 8 db 25 db

    5. #4
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      Re: Thinking of a return to Sky Broadband

      DSL2+ Speed Test

      We estimate your line is capable of between 16mb to 24mb broadband on an ADSL2+ service. This ADSL2 Line Speed Calculator is a best guess only, as to the broadband speed that maybe possible on your telephone line. The checker provides results of up to 24mb with the data that is made available to us. This is purely for indication only and should not be classed as the Line Speed that you would receive on any ADSL or LLU product from another ISP.
      Due to the fact that your Telephone Line does not run in a straight line from the Exchange, the Distance from Exchange figures, are interpreted as if your Telephone Line is that exact length. In reality, you will find it highly unlikely that this is the case.
      For a lot more detailed information about your Telephone Exchange and a complete breakdown of all the services available to you, please try our Broadband Availability Exchange Checker
      If you are not sure of how to get your Line Attenuation, from your non Sky Router, please check our How to get your Router Stats Page

      That's based on your Attentuation.

      You'd start off at 4mbps as everyone does and then DLM will crank it up over 10 days. Then you can call sky see if they can get it any higher. I get 7776kbps on 43db so you should get what it says I'd reckon.

      No brainer to me - and to you it seems!

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    7. #5
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      Re: Thinking of a return to Sky Broadband

      Your DS noise margin is a bit low so there may be something wrong somewhere. Try plugging the router into your Test socket (link below) using only a short ADSL cable and the filter and re-post your stats. As things stand you may get just a bit over 8Mb, but your attenuation should allow about double that.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





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      stephem (03-06-12)

    9. #6
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      Re: Thinking of a return to Sky Broadband

      Many thanks for your replies. It confirms what I was already thinking, but it's good to get views from people who know about these things!

      The stats may be affected because I'm running a long ADSL cable from a filtered faceplate in the hallway to my router in the dining room. It's a bit of a fiddle to try and plug into the test socket on a short cable, but I might try it later to see if it makes difference.

    10. #7
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      Re: Thinking of a return to Sky Broadband

      With your current connection, which is ADSL, the extension isn't too critical. With an ADSL2+ connection, any extensions can impair your connection figures by quite a bit.

      I would suggest that when preparing to switch to Sky's Unlimited Broadband Service that you look at fitting a filtered faceplate to the Master Socket, house the router near to the Master socket and run an Ethernet to where the router used to be.

      What you could do is fit either a Network Switch, WiFi Access Point or use your old PlusNet router at the other end of the Ethernet cable. If using the PlusNet router, read the guide on piggybacking your old router to the Sky router.

      How to connect two Routers together

      As for you connection speed, the Line Attenuation will rise a little (about 2 or 3dB). This is normal when moving from ADSL to ADSL2+. Using 28dB, the predictor on tis site suggests 14-16mb.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

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    12. #8
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      Re: Thinking of a return to Sky Broadband

      Thanks Scubbie, I will try what you have suggested. Just a final couple of questions before I sign up - is there likely to be any internet / phone line downtime between switching from Plusnet to Sky LLU, and once on SKY LLU is it problematical to then switch to another provider in the future?

    13. #9
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      Re: Thinking of a return to Sky Broadband

      Downtime varies hugely between the experiences of members. Recently more have reported a smoother transition, but please do not take this as a guarantee. The worst thing you could do though would be to cancel your existing connection. This will result in a 3 week break in your connection. If you call PlusNet, ask them for a MAC Code, but do not cancel anything at this stage.

      Worse case scenario: Complete mess up & weeks of no connection or poor speeds: From posts in the last year on this forum, this doesn't happen too often.

      Reasonable transition: Phone gets connected, then around 10 days later, the broadband gets connected. You should be advised if this is the process which will be adopted.

      Recent practise reported: Phone and Broadband connected at the same time, resulting in a break of around 10 minutes. This is what has been reported more in the last few months. Although most reports have been related to SFU, there have been a few specifically related to ADSL connections.

      Obviously most people come to forums when there is an issue and no one is obliged to join this forum even if they do have a problem. Personally, based on recent posts, I would expect things to go well and the overall down time to be minimal.

      Sky routers are dispatched via Royal Mail Packet Post and typically take 2 or 3 days to arrive. Sometimes they require a signature, but if you have a safe place for the postie to leave it, please do let him or her know where to leave the router if no one will be at home. On occasions the routers have been sent out late or got lost, but the majority arrive safely a few days before your connection is due to go live.

      The Sagem 2504N doesn't like to be configured unless it is connected to an Internet connection. With this in mind, you may find it useful to note any personal settings which you will require (i.e. port forwarding) and wait until the activation date to play with it.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     

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