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This is a discussion on 8mg within the Sky Broadband help forums, part of the Sky Broadband help and support category; sky called out bt to ckeck my line the line is fine a few times sky have told me im ...
- 29-05-12, 05:35 PM #1
sky called out bt to ckeck my line the line is fine a few times sky have told me im on a 8mg connection the bt engineer says im on 8mg connection when i put my phone number in samknows site my exchange is BT Wholesale ADSL
BT Wholesale ADSL Max
BT Wholesale WBC (21CN)
TalkTalk (CPW) LLU
Sky Broadband / Easynet LLU
with my exchang having been upgraded i thought it would be up to 24mg all tho i now i wont get any where near that sky are connecting me at 4mg
- 30-05-12, 08:40 AM #2
- 30-05-12, 01:57 PM #3
sky had a engineer out to my house to check my line I moved to sky when my exchange was upgraded to adsl2 ive asked sky umteen times about my connection when they say im on 8mg connection they sent a bt engineer to check my line and he said the line is fine and he confirmed that i was on 8mg connection i thought that was adslmax not adsl2
System Up Time: 20:56:04
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time WAN MER 17956 137211 0 477 1149 11:18:35 LAN Up 14092 10090 0 76 13 20:56:04 WLAN Up 142828 101976 0 1495 570 20:55:42 ADSL Link Downstream Upstream Connection Speed 6137 kbps 797 kbps Line Attenuation 48.5 dB 27.6 dB Noise Margin 6.6 dB 15.7 dB Poll Interval: (secs, at least 3s)
- 30-05-12, 01:59 PM #4
yesterday sky had a bt engineer to check my line he said the line was fine any speed issues is at skys end he phoned sky and they told him that the were running tests on my connection to last 12 days come from the nightsift and my speed is up to
DownStream Connection Speed
- 30-05-12, 04:50 PM #5
You are on ADSL2+ which is up to 24Mb, 20 with Sky. The reason you are not getting more is that you are too far from the exchange. Between 6-7Mb is reasonable for your attenuation. If you ever got much more your line must have developed a serious fault, causing the attenuation to increase.
- 30-05-12, 05:01 PM #6
I no its up to 24mg but sky kept telling me im on 8mg and was only geting 4mg
- 30-05-12, 07:24 PM #7
Your connection will be capped to 8Mb, but your line is incapable of giving you that. Sky quote sync speed which is different from actual download speed. With your present sync speed you should be getting about 5.3-5.5Mb.