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    Non existent download speed and regular dropping of IP address

    This is a discussion on Non existent download speed and regular dropping of IP address within the Sky Broadband help forums, part of the Sky Broadband help and support category; Right, my Netgear DGND3700 seems to be playing up. It keeps losing connection with the exchange and needs a reboot ...

    1. #1
      reddwarfcrew's Avatar
      reddwarfcrew is offline Sky User Moderator
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      Non existent download speed and regular dropping of IP address

      Right, my Netgear DGND3700 seems to be playing up.

      It keeps losing connection with the exchange and needs a reboot to re-pick up an IP address.

      However, it's also downloading at rediculous speeds. Current speedtest is

      Last Result:
      Download Speed: 288 kbps (36 KB/sec ) Upload Speed: 712 kbps (89 KB/sec )

      with a ping of 43ms.

      My router stats are:

      ADSL Link Downstream Upstream
      Connection Speed 11223 kbps 972 kbps
      Line Attenuation 34.0 db 16.1 db
      Noise Margin 7.1 db 8.2 db

      How do I check to see what my CRC errors are etc with this router?

      Cheers

      Steve


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    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Non existent download speed and regular dropping of IP address

      My first advice would be to connect your Sky Router and check your speeds. If they increase to about 9.5-10Mb then your router is faulty. If they don't, use another PC to connect. If the speed then increases, you need to clean your PC. If they don't, your router is faulty.

      I think you will have to Telnet into the router to get the CRC errors, although Routerstats may give you them. You need the full program, not the Lite version.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





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      reddwarfcrew (28-05-12)

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      reddwarfcrew's Avatar
      reddwarfcrew is offline Sky User Moderator
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      Re: Non existent download speed and regular dropping of IP address

      Dont panic, I can no-longer receieve phone calls and whilst I have a dial tone I just get the engaged tone whoever I dial.

      Oh well, wait for BTO now (even though Sky say there's no fault on the line).

    6. #4
      Scubbie's Avatar
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      Re: Non existent download speed and regular dropping of IP address

      I've sent you and email with the instructions for doing the telnet command for the router and a couple of links to download them.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

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      reddwarfcrew (28-05-12)

     

     

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