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    Slow upstream

    This is a discussion on Slow upstream within the Sky Broadband help forums, part of the Sky Broadband help and support category; I have recently had an issue on my line, line fault. Openreach fixed issue, now my line attenuation has gone ...

    1. #1
      techy's Avatar
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      Slow upstream

      I have recently had an issue on my line, line fault. Openreach fixed issue, now my line attenuation has gone back to normal.
      My downstream is connecting at the rate I used to 10238 but my upstream fails to go above 798 with a 16db Noise Margin.

      Sky say my profile is still the same (18Meg). I have had this profile set by one of their tier 3 support engineers and had no problems until my line went faulty.

      DLM is disabled, and router connected to test socket via a filter, all other phones have filters. AL usual stuff, so its not line and not filter (tried new ones). Why wouldn't the upstream connect at the usual 1076 speed I used to get???


      Any ideas other than keep on at sky and risk them screwing things up worse as they have done in the past.


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    3. #2
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      Re: Slow upstream

      18mbps profile is - 18016/1216.

      With the current trained in figures, it sounds like you're on a 10240/800 profile. If you were indeed on a 18mbps profile, then the upstream wouldn't be capped to 800kbps. Ring them back up and ask to be put onto either the 18 or 20mbps profile.

    4. #3
      techy's Avatar
      techy is offline Sky User Member
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      Re: Slow upstream

      Yes, phoned them and on 10240 profile. After complaining about them changing the profile, they reluctantly changed it back. Now working fine again

      thanks

     

     

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