Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 4 of 5 FirstFirst ... 2345 LastLast
    Results 31 to 40 of 41
    Like Tree1Likes

    Slow web pages, slow Xbox, Slow everything

    This is a discussion on Slow web pages, slow Xbox, Slow everything within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi scubbie, I used to fit for Anglian so no chance !!!! Anyway I have changed DNS settings and everything ...

    1. #31
      cjsmith7's Avatar
      cjsmith7 is offline Sky User Member
      Exchange: 01204
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky Basic
      Join Date
      May 2012
      Posts
      12
      Thanks
      2
      Thanked 0 Times in 0 Posts

      Re: Slow web pages, slow Xbox, Slow everything

      Hi scubbie,

      I used to fit for Anglian so no chance !!!!
      Anyway I have changed DNS settings and everything now works!! No idea how/what/why or who but it has solved the issue.
      Thanks for the input, I indeed do remember Cable & Wireless ballsing up my PC on a regular basis lol

      Brgds
      Chris


    2. Advertisement
    3. #32
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,896
      Thanks
      810
      Thanked 2,194 Times in 2,064 Posts

      Re: Slow web pages, slow Xbox, Slow everything

      So you could have told her that you know more about windows that she does about Sky

      At least you have managed to resolve it though, well done.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. The Following User Says Thank You to Scubbie For This Useful Post:

      cjsmith7 (15-05-12)

    5. #33
      Poppet25's Avatar
      Poppet25 is offline Sky User Member
      Exchange: LCFOM
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+HD box
      Join Date
      Jan 2012
      Location
      Formby
      Posts
      69
      Thanks
      1
      Thanked 2 Times in 2 Posts

      Re: Slow web pages, slow Xbox, Slow everything

      Typical, I work and go out for lunch and it all kicks off. We've not had any problems so far, apart from the rubbish upload speed. Waiting patiently for fibre at the end of June...

    6. #34
      cjsmith7's Avatar
      cjsmith7 is offline Sky User Member
      Exchange: 01204
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky Basic
      Join Date
      May 2012
      Posts
      12
      Thanks
      2
      Thanked 0 Times in 0 Posts

      Re: Slow web pages, slow Xbox, Slow everything

      Scubbie
      Do you know if its safe/right to just keep the new DNS settings I put in yesterday to cure the issues or should I revert back to how it was and set it to automatic?
      Does it do any harm and is it legal (or not against their T&C's)
      Many thanks
      Chris

    7. #35
      Snapples's Avatar
      Snapples is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky Basic
      Join Date
      May 2012
      Posts
      4
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Slow web pages, slow Xbox, Slow everything

      I live in the '01704' area and have just spent 30 mins on the phone to Sky. They have told me that my brand new quad-core PC has developed a faulty and that my Sky Box must be faulty too... They are adamant that it's not a problem at there end.

      I did tell Sky that I have researched this in Forums and all I got was a snigger... I'm Fuming!!!!

      My Problems
      1.Some webpages are so slow to load (Amazon & Argos) Some web pages do not load pictures such as Facebook
      2. Sky Anytime + Menu shows but does not display pictures in the description and fails to download

    8. #36
      cjsmith7's Avatar
      cjsmith7 is offline Sky User Member
      Exchange: 01204
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky Basic
      Join Date
      May 2012
      Posts
      12
      Thanks
      2
      Thanked 0 Times in 0 Posts

      Re: Slow web pages, slow Xbox, Slow everything

      Snapples

      Sounds similar to quite a few of us on here, I was told to 'phone Windows' as Sky said that was my problem!! Anyway all faults were rectified by changing the DNS settings.
      I changed mine from 'auto' to (top) 208.67.222.222 (bottom) 208.66.220.220
      As previously stated, I have no idea how,why or who but it worked
      Good luck

      Brgds
      Chris

    9. #37
      Snapples's Avatar
      Snapples is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky Basic
      Join Date
      May 2012
      Posts
      4
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Slow web pages, slow Xbox, Slow everything

      Hi Chris, thanks for your reply ...

      After calming down I rang Sky again and spoke to a young lady who was polite and helpful. Her response was as follows.... "We have been aware of this issue since Saturday and the problem is becoming more widespread. As yet Sky are unsure what he problem is or how long it will take to resolve but are working on the problem"

      At least Sky are aware of the problem, however I am still angry that they tried to fob me off at first by telling me that my PC and Sky Boxes are all faulty!!

      I have changed my DNS settings to (top) 208.67.222.222 (bottom) 208.66.220.220 on my PC and everything seems to be working at the moment, however this doesn't resolve my Sky Anytime + issues but I don't fancy changing my Sky box DNS settings

    10. #38
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,896
      Thanks
      810
      Thanked 2,194 Times in 2,064 Posts

      Re: Slow web pages, slow Xbox, Slow everything

      Quote Originally Posted by cjsmith7 View Post
      Do you know if its safe/right to just keep the new DNS settings I put in yesterday to cure the issues or should I revert back to how it was and set it to automatic?
      Does it do any harm and is it legal (or not against their T&C's)
      I have never heard of Sky penalising someone ever for using public DNS servers. I do not believe that it is mentioned in their T&Cs either.

      Quote Originally Posted by Snapples View Post
      After calming down I rang Sky again and spoke to a young lady who was polite and helpful. Her response was as follows.... "We have been aware of this issue since Saturday and the problem is becoming more widespread. As yet Sky are unsure what he problem is or how long it will take to resolve but are working on the problem"
      That is a lot better. Hopefully it also means that Sky are now in the process of resolving the issues.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    11. #39
      Snapples's Avatar
      Snapples is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky Basic
      Join Date
      May 2012
      Posts
      4
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Slow web pages, slow Xbox, Slow everything

      Hi Scubbie and thanks for your reply ....

      Looks like Sky have now acknowledge that it is a problem. I logged on to my account and clicked on Help & Support Sky Help and Support and under the Service Status on the left hand side it indicates that their are broadband issues

    12. #40
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,896
      Thanks
      810
      Thanked 2,194 Times in 2,064 Posts

      Re: Slow web pages, slow Xbox, Slow everything

      I get that too. The only existing one there has been present since April. By following the links, does putting in your post code confirm that your exchange is affected?

      My exchange isn't affected.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     
    Page 4 of 5 FirstFirst ... 2345 LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION