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    Slow web pages, slow Xbox, Slow everything

    This is a discussion on Slow web pages, slow Xbox, Slow everything within the Sky Broadband help forums, part of the Sky Broadband help and support category; Sorry screemer, don't have a PS3 so can't help. I'll check back on here tomorrow to see if they offered ...

    1. #11
      anniep's Avatar
      anniep is offline Sky User Member
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      Re: Slow web pages, slow Xbox, Slow everything

      Sorry screemer, don't have a PS3 so can't help. I'll check back on here tomorrow to see if they offered you any explanation. Cheers.


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    3. #12
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      Re: Slow web pages, slow Xbox, Slow everything

      Ive just searched on google "Facebook loading low sky broadband", and this thread popped up

      Glad im not the only one facing problems.

      Im in southport but connected to the Haweside Street exchange.

      This site loaded fine.... facebook, amazon and others sometimes work.
      Itunes on the ipad & 2 iphones wont load at the moment.

      :/

    4. #13
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      Re: Slow web pages, slow Xbox, Slow everything

      1 1 ms <1 ms 1 ms SkyRouter.Home [192.168.0.1]
      2 26 ms 27 ms 26 ms cr0.lcsou.uk.easynet.net [195.189.159.229]
      3 * * * Request timed out.

      It looks like they are having problems at my exchange

      This was doing a tracert to google.co.uk
      The same result to facebook.com

    5. #14
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      screemer is offline Sky User Member
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      Re: Slow web pages, slow Xbox, Slow everything

      So how do i get Sky to acknowledge a problem? All i got yesterday was to phone Sony to fix my PS3???

    6. #15
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      Re: Slow web pages, slow Xbox, Slow everything

      I would be tempted to call again.

      Ask to speak with someone who is prepared to acknowledge the network issues in the North West of the UK. Alternatively, as User05 suggested, post on the official Sky forum: Sky Help Forum - Sky Broadband - Help & Support from the Official Sky Forum

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    7. #16
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      Re: Slow web pages, slow Xbox, Slow everything

      Have your tried rebooting your router this morning as the issue in the North West has now been resolved but you will need to reboot the router to get it to work again.

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    9. #17
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      Re: Slow web pages, slow Xbox, Slow everything

      how do you know its been resolved?

    10. #18
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      Re: Slow web pages, slow Xbox, Slow everything

      I knew it had been resolved by reading other forums so I re-connected my Sky router and its working again.

      Sky couldn't even be bothered to post a service status notice about this issue but TBH I'd wouldn't except anything else from Sky.

    11. #19
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      Re: Slow web pages, slow Xbox, Slow everything

      Do we know what the problem was?

    12. #20
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      Re: Slow web pages, slow Xbox, Slow everything

      well just rebooted my router and no difference i'm afraid

     

     
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