Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 1 of 2 12 LastLast
    Results 1 to 10 of 16

    Sky Sagem Router Problem

    This is a discussion on Sky Sagem Router Problem within the Sky Broadband help forums, part of the Sky Broadband help and support category; This is a very strange problem that I am having. According to both sky and my router page my download ...

    1. #1
      stallion31lincs's Avatar
      stallion31lincs is offline Sky User Member
      Exchange: WINTERTON
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2304n
      Sky TV: Sky Basic
      Join Date
      May 2012
      Posts
      11
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Sky Sagem Router Problem

      This is a very strange problem that I am having. According to both sky and my router page my download speed is set at 16mb and my upload is 770kbs. My problem is despite this I am getting under 1mb actual broadband speed. Sky have done a line test and everything passed. They are saying that it is a router problem. I plugged in my old D LINK sky router and it did exactly the same thing. Router stated 16mb download etc but not getting this actual speed.

      My internet was fine and I was receiving 16mb up until the 11/5/12 when it slowed right down. Has anyone else had this problem. I did all the troubleshooting that sky asked me to do and it made no difference whatsoever. Now they are sending me a new Sagem router which will take 3 - 5 days and I do not think this will solve the problem. ANy help would be appreciated.


    2. Advertisement
    3. #2
      bs85's Avatar
      bs85 is offline Sky User Member
      Exchange: Barrow Upon Humber
      Broadband ISP: Sky Broadband Unlimited
      Router: Mikrotik
      Sky TV: No TV
      Join Date
      Nov 2011
      Location
      Lincolnshire
      Posts
      9
      Thanks
      0
      Thanked 1 Time in 1 Post

      Re: Sky Sagem Router Problem

      I have been having the same problem that started on 10th May.

      http://www.skyuser.co.uk/forum/sky-broadband-help/48532-packet-loss.html

    4. #3
      stallion31lincs's Avatar
      stallion31lincs is offline Sky User Member
      Exchange: WINTERTON
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2304n
      Sky TV: Sky Basic
      Join Date
      May 2012
      Posts
      11
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sky Sagem Router Problem

      I am really sick to death of Sky Blatantly lying to me. They obviously know it is not a router problem. If it was a router problem then reverting back to my old one should have solved the issue but it did not. Im under contract so can't leave to go to another provider either. Ijust wish they would actually sort the problem.

    5. #4
      James_Mitchell's Avatar
      James_Mitchell is offline Sky User Member
      Exchange: LCEAR
      Broadband ISP: Sky Fibre Unlimited Max
      Router: Sky Q Hub
      Sky TV: Sky+HD box
      Join Date
      Jan 2011
      Location
      Earby
      Posts
      738
      Thanks
      43
      Thanked 48 Times in 45 Posts

      Re: Sky Sagem Router Problem

      Yep, same here as well in Earby (Lancashire). Switching to a PPPoA router seems to solve the problem for me.

      Strange speed issues today

    6. #5
      stallion31lincs's Avatar
      stallion31lincs is offline Sky User Member
      Exchange: WINTERTON
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2304n
      Sky TV: Sky Basic
      Join Date
      May 2012
      Posts
      11
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sky Sagem Router Problem

      Mine is pon PPPoA and this is still slow. I tried my old D Link router with the same problem. Sick to death of SKy and all of their lies.

    7. #6
      behringerb2031a's Avatar
      behringerb2031a is offline Sky User Member
      Exchange: WINTERTON
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      May 2012
      Posts
      2
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sky Sagem Router Problem

      I too am on the Winterton exchange, and have been suffering with dial-up-esque super-low speeds since Friday (and had a random reconnection/resync on Weds, which never normally happens...). Normally I get a solid 17.5meg down, and 1 up (with the exception of some moderate slow-down in peak times). It's been an absolute joke today, to the point that my normally rubbish 3G mobile internet reception has been outstanding in comparison!

      I've been doing an essay for uni, so I haven't found the energy to ring Sky yet, though I will tomorrow - I just know how annoying it's going to be to wait while they rule out all the causes that we all know aren't going to be the problem... I'm really glad though that it's not just me, and am actually almost excited that someone from the same humble exchange has posted. All the other threads with similar issues seem to be too far afield to consider a coincidence.

      The sync speed being absolutely fine, but appaling throughput, suggests something very wrong at Sky's end of the system.

      I noticed after yet another reboot this evening, that the router is connecting using PPPoA, where it was definitely MER as recently as Friday, if not Saturday, from what I recall.

      From what I'd read on the net, if it is still possible to get my username/password off the router, I might have some luck with an old DG834.

    8. #7
      James_Mitchell's Avatar
      James_Mitchell is offline Sky User Member
      Exchange: LCEAR
      Broadband ISP: Sky Fibre Unlimited Max
      Router: Sky Q Hub
      Sky TV: Sky+HD box
      Join Date
      Jan 2011
      Location
      Earby
      Posts
      738
      Thanks
      43
      Thanked 48 Times in 45 Posts

      Re: Sky Sagem Router Problem

      The problems in the North West have now been fixed so a router reboot should sort things out if you are still struggling.

      Don't waste your breath or energy contacting Sky, it's really not worth the hassle!!

    9. #8
      stallion31lincs's Avatar
      stallion31lincs is offline Sky User Member
      Exchange: WINTERTON
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2304n
      Sky TV: Sky Basic
      Join Date
      May 2012
      Posts
      11
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sky Sagem Router Problem

      Mine has resynced today again saying the same download speeds on the router but is now saying it is MER/PPPoA connection. It is like it cant make its mind up which connection to use. It is beyond a joke how slow it is. Im glad I am not the only one in Winterton with a very slow service. have you rang sky to make them aware of the situation. They said to me the exchange is fine and it was my router. Please if you haven't already done so call them and tell them that you are on the same exchange as me and then they might do something about it.

    10. #9
      stallion31lincs's Avatar
      stallion31lincs is offline Sky User Member
      Exchange: WINTERTON
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2304n
      Sky TV: Sky Basic
      Join Date
      May 2012
      Posts
      11
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sky Sagem Router Problem

      Now its just changed back to PPPoA. What the heck is going on ?

    11. #10
      Scubbie's Avatar
      Scubbie is online now Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,893
      Thanks
      810
      Thanked 2,194 Times in 2,064 Posts

      Re: Sky Sagem Router Problem

      What are your connection stats like?

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     
    Page 1 of 2 12 LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION