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    Packet Loss?

    This is a discussion on Packet Loss? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hey, Increase on my exchange between 6PM to 11PM. (13TH) (14th) During these times I also experience massive packet loss ...

    1. #11
      prmadmax's Avatar
      prmadmax is offline Sky User Member
      Exchange: NDRYE
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2304n
      Sky TV: Sky+HD box
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      Feb 2012
      Location
      Rye, East Sussex
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      Re: Packet Loss?

      Hey,

      Increase on my exchange between 6PM to 11PM.
      (13TH)


      (14th)



      During these times I also experience massive packet loss -web pages will take minutes to load (if at all).

      I spoke to Sky support and got put through to Tier 2 after a couple of tries... Tier 2 test showed no problems but the tech understood everything I said and has refered my case to the "Network operations centre/team" what ever that is!

      Hoping they get it fixed. I'll attach a chart of my connection at a later point.


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    3. #12
      buddbuttocks's Avatar
      buddbuttocks is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR-102
      Sky TV: Sky+ HD
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      Re: Packet Loss?

      Been seeing this issue quite a lot recently in CST. Replacement routers and Openreach engineers will not resolve the issue. I suspect network/backhaul issues, but nothing has been identified so far.

    4. #13
      prmadmax's Avatar
      prmadmax is offline Sky User Member
      Exchange: NDRYE
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2304n
      Sky TV: Sky+HD box
      Join Date
      Feb 2012
      Location
      Rye, East Sussex
      Posts
      23
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      Thanked 1 Time in 1 Post

      Re: Packet Loss?

      Hi,

      I'm going to be posting updates of packet loss/connection issues tonight on this sky forum topic: Sky Help Forum - Exchange: NDRYE - Packet loss, Slow speed + High l... - Help & Support from the Official Sky Forum

      If anyone else is experiencing such problems then you are welcome to join my topic over there.

      I will be posting graphs from pingtest.net and speedtest.net this evening.

     

     
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