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    Strange speed issues today

    This is a discussion on Strange speed issues today within the Sky Broadband help forums, part of the Sky Broadband help and support category; When I spoke to Sky on Friday, they could not ascertain where problem was so are sending a new router. ...

    1. #11
      locky's Avatar
      locky is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
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      Re: Strange speed issues today

      When I spoke to Sky on Friday, they could not ascertain where problem was so are sending a new router. But reading your problem it seems to be exchange related. I'm on Sky Talk freetime, not Sky line rental. Is the phone call still free?


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    3. #12
      locky's Avatar
      locky is offline Sky User Member
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      Re: Strange speed issues today

      Lost internet again this afternoon.

      Are you getting solid amber light on your Sky router?

    4. #13
      James_Mitchell's Avatar
      James_Mitchell is offline Sky User Member
      Exchange: LCEAR
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      Re: Strange speed issues today

      My Sky router was connecting OK with a solid green light (eventually, seemed to take longer to sync with exchange than normal) but throughput was <2Mb down. It was showing the correct sync speed (22000 down and 1100 up). Tried it again today, whilst the throughout had increased slightly to ~2Mb from <1Mb yesterday & Friday, still not my usual 18Mb down I get!!

      Upload speeds and pings all look normal.

    5. #14
      locky's Avatar
      locky is offline Sky User Member
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      Re: Strange speed issues today

      Anyone having regular disconnects/reconnects on Earby exchange?

    6. #15
      James_Mitchell's Avatar
      James_Mitchell is offline Sky User Member
      Exchange: LCEAR
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      Re: Strange speed issues today

      Just checked my router logs and no disconnects here, although had a few instances when I remain connected, but through-put just stops completely (happened last night around 21:30 for about 15 minutes).

     

     
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