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    Awful Speed

    This is a discussion on Awful Speed within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, We have been with Sky BBU since about August last year, and since then our internet has been excellent, ...

    1. #1
      Burger's Avatar
      Burger is offline Sky User Member
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      Awful Speed

      Hi,

      We have been with Sky BBU since about August last year, and since then our internet has been excellent, uptime, speed etc, no complaints.

      In the last couple of weeks the speed has gone from great to god-awful. Router is connecting between 15,000-20,000 kbps, but the actual experienced speed is terrible. We have not changed anything, there are no attached devices that shouldn't be. It's not continuously bad, I was downloading stuff from Steam yesterday at 1.2 MB/s but yet again it's gone back to ****.

      Eg:


      Some stats:
      ADSL Firmware Version A2pD030i.d22k
      Modem Status ADSL Link Up
      DownStream Connection Speed 15358
      UpStream Connection Speed 945
      VPI 0
      VCI 40


      System Up Time: 00:24:51
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN MER 180513 162081 0 73814 30917 00:23:55
      LAN 0 0 0 0 0 00:00:00
      WLAN 171945 198371 0 143229 314220 00:05:51
      ADSL Link Downstream Upstream
      Connection Speed 15358 kbps 945 kbps
      Line Attenuation 22.5db 13.9db
      Noise Margin 6.4db 7.0db


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    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Awful Speed

      Can you plug in with an ethernet cable and check your speed? It looks like it may be a wireless problem.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
      Burger's Avatar
      Burger is offline Sky User Member
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      Re: Awful Speed

      Quote Originally Posted by Isitme View Post
      Can you plug in with an ethernet cable and check your speed? It looks like it may be a wireless problem.
      Hi,

      Thanks for the reply, here is the same test with Wifi Off, over LAN:


    5. #4
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Awful Speed

      Can you check if your exchange is listed here-
      Sky Help and Support | Service Status

      Also check your line for noise, plug a corded phone into the Test/Master socket and dial one digit. You should hear nothing except maybe a very faint hiss.

      Just to rule out nasties, if you are using Windows, can you start in Safe Mode with Networking and check your speed here- Sky User - Broadband Speed Tester

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
      Burger's Avatar
      Burger is offline Sky User Member
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      Re: Awful Speed

      Hi,

      Mac user here. No corded phone available, and I believe there is only one working phone socket in our flat (installed by Openreach).

      I just ran the test again, you can see the problem is intermittent.



      Sky support says Wandsworth exchange is not affected. Also the exchange is 0.17 miles away, it's literally down the road.

      Is it more likely that this is a capacity issue, or something at sky's end?

    7. #6
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Awful Speed

      I doubt if it is a capacity issue, this would normally show over an extended period and not vary over a short period. Your only course is to phone Sky and jump through their hoops I'm afraid. Getting them to understand that your sync is fine but your throughput is poor is sometimes very difficult.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #7
      timc's Avatar
      timc is offline Sky User Member
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      Re: Awful Speed

      In my limited experience of complaining I've emailed from MySky detailing quite carefully the problem and I've been pleased with the results. As I'm not on SkyTalk this is the cheapest , most effective method.

      You seem to get straight to someone more understanding.

     

     

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