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    downstream connection speed

    This is a discussion on downstream connection speed within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, Just need a little advice please, we had a problem at our local exchange yesterday morning (6 hours ish ...

    1. #1
      welshviking's Avatar
      welshviking is offline Sky User Member
      Exchange: Shotton
      Broadband ISP: Sky Unlimited
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      Connah's Quay in Flintshire
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      downstream connection speed

      Hi, Just need a little advice please, we had a problem at our local exchange yesterday morning (6 hours ish no connections), then afterwards when my wife was on the pc she said it seemed to be slow compared to usual. She rang sky and they went through various tasks and then reset the downstream speed to 10411 (see below)

      ADSL Link Downstream Upstream
      Connection Speed 10411 kbps 1112 kbps
      Line Attenuation 34.0 db 16.4 db
      Noise Margin 7.1 db 8.1 db

      The thing is my downstream speed has always been set to the high 11000 (usual 11900 ish) would this make much differance to my speed and how do i get sky to reset it if it needs to be...Thanks Colin

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    3. #2
      WheelNutWalter's Avatar
      WheelNutWalter is offline Sky User Member
      Exchange: LCHEY
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      Re: downstream connection speed

      I'd be surprised if you noticed any difference in speed as a result of those stats.

      You state that she said the PC seemed slow, is she referring to the internet or the PC itself?

    4. #3
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
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      Near Portsmouth
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      Re: downstream connection speed

      Another potential issue is Fibre.

      A lot of members have commented that their speeds have dropped when BTO has installed Fibre in the local area. I notice that your exchange is Fibre enabled. I don't know off hand if this is a recent event or whether there is any work still going on near your home.

      As WheelNutWalter has pointed out though, you probably won't notice a huge difference.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms



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