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    Sky Connect and speed drops during peak hours

    This is a discussion on Sky Connect and speed drops during peak hours within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hello, Sky Connect Package 200m from exchange 11th day connected now............................ the problem is during peak hours (17:30 - 00:00) ...

    1. #1
      old mcdonal's Avatar
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      Sky Connect and speed drops during peak hours

      Hello,

      Sky Connect Package
      200m from exchange

      11th day connected now............................ the problem is during peak hours (17:30 - 00:00) connection drops to about 1/4 of a meg..every night... other hours im getting close to 7 megs which is what i expect. This did not happen on my old isp the speed was consistent for 5 years on my 1 meg line all hours of the day.

      Just been round the world with Sky CS first Philippines, then Belfast now Tier 3......They said i have a good connection, i know this, then they said the reason my line/speed falls significantly at peak hours is because there is some sort of interference... i.e street lights, someone making a call at home, central heating, house alarm etc which is affecting my line during these hours. I explained to them that this did not happen with my old ISP. They could not provide a solution or anymore help as they have carried out all the tests on my line and PC, and these interferences are beyond their control.
      Another reason for slow speed is the contention ratio was told by the Belfast CS it was 30-1, tier 3 tells me its 50-1.
      Basically tier 3 could not do anything now and blames this on the number of people connecting during peak hours causing hugh internet traffic.

      I did wait for the 10 day communication between the exchange and my router to see if this would improve my line speed during peak hours. But no, so im well passed my 8 day trial, so if you have this problem and are not bothered about low speeds at night then don't cancel and see if the speed will improve overtime, well it certainly wont get any worse. But if your one of those who are near your 8 day trial period then consider whether you are willing to go through this or cancel before its too late.


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    3. #2
      dingdong's Avatar
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      Try rebooting your router when your speed drops

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      old mcdonal's Avatar
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      Quote Originally Posted by dingdong View Post
      Try rebooting your router when your speed drops
      thanks dingdong... but ive tried this already....

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      As you have already spoken to tier3 there is nothing i can suggest.

      Could you post some router stats, that might help.

      I personally doubt it is contention - this old cherry is a favourite of all isp's to avoid getting to the real issue

    6. #5
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      ARH
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      I'm having similar problems. Been onto Sky today as my 8 day 'cooling off' period expires tomorrow. Because their 10 day 'bedding in' duration is longer than the 8 day trial period, I argued that I have not been given sufficient opportunity to gauge whether I am getting the service I require.

      My problem may not be solved for another 5 days, but I made sure that there is a note on my file stating that I still reserve the right to cancel my account if the situation doesn't improve - even if it is after the 8 days.

      As far as I see it Sky have so far failed to deliver the service that they have advertised, therefore if push comes to shove there should be an avenue under the Sales of Goods Act or the Supply of Goods and Services Act as I can prove my previous ISP was capable of delivering much faster speeds than Sky are currently delivering.

      Let's hope the Tier 3 people sort my problems out and I don't have to cancel. The 'cooling off' period duration should, in my view, be greater than the 10 days it takes to get the service we expect.
      Last edited by ARH; 09-10-06 at 05:17 PM.

    7. #6
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      Quote Originally Posted by dingdong View Post
      As you have already spoken to tier3 there is nothing i can suggest.

      Could you post some router stats, that might help.

      I personally doubt it is contention - this old cherry is a favourite of all isp's to avoid getting to the real issue

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 869 1245 0 1606 20120 00:01:20
      LAN 10M/100M 2439 2111 0 844 182 00:26:59
      WLAN 11M/54M/108M 8963 7482 0 5284 668 00:26:50


      ADSL Link Downstream Upstream
      Connection Speed 7616 kbps 448 kbps
      Line Attenuation 10.0 db 17.0 db
      Noise Margin 13.9 db 25.0 db

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      Quote Originally Posted by old mcdonal View Post
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 869 1245 0 1606 20120 00:01:20
      LAN 10M/100M 2439 2111 0 844 182 00:26:59
      WLAN 11M/54M/108M 8963 7482 0 5284 668 00:26:50


      ADSL Link Downstream Upstream
      Connection Speed 7616 kbps 448 kbps
      Line Attenuation 10.0 db 17.0 db
      Noise Margin 13.9 db 25.0 db
      That is a tricky one - looks good to me. You should be getting between 6 and 7 MB speed.

      Do a repost of your stats when you have low speed

    9. #8
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      if you have another router have you tried logging into the bt speedtester with it when your speeds are slow? this should tell you if it is exchange contention or a problem with Sky

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      Can you use the bt speed tester on an llu line? That is the one where you actually log into their service. Also if you are using the sky router how are you going to do it?

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      Quote Originally Posted by dingdong View Post
      That is a tricky one - looks good to me. You should be getting between 6 and 7 MB speed.

      Do a repost of your stats when you have low speed


      ok same again this evening, 200k download speed if that. did reset router and as i guess no improvements

      ADSL Link Downstream Upstream
      Connection Speed 7552 kbps 448 kbps
      Line Attenuation 10.0 db 17.0 db
      Noise Margin 13.1 db 25.0 db


      also - tried using my exisiting router which happens to be a 834gt typed in the user and password etc - no difference, i know for a fact theres nothing wrong with the equipment. it quite simple sky/bt or whoever is slowing/capping the network down at peak hours or there is lots of people connecting on at this period, and maybe affecting the contention ratio.

      after midnight it will hit 7megs.

      might give bt a call and ask them if they can help or at least identify the cause of this.
      Last edited by old mcdonal; 09-10-06 at 09:26 PM.

     

     
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