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    Internet Problems + Swapping the rubbish D-Link with a Cisco Linksys WAG320N

    This is a discussion on Internet Problems + Swapping the rubbish D-Link with a Cisco Linksys WAG320N within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi all, Since Saturday I've had little or no internet at home. I spent 2 hours on the phone to ...

    1. #1
      mickburkejnr's Avatar
      mickburkejnr is offline Sky User Member
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      Broadband ISP: Sky Broadband Unlimited
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      Internet Problems + Swapping the rubbish D-Link with a Cisco Linksys WAG320N

      Hi all,

      Since Saturday I've had little or no internet at home. I spent 2 hours on the phone to support and they did all the usual things like line tests and router resets. They asked for BT engineer to go out to my house to check the internet, and he said that there as a misconfiguration at the exchange.

      From memory, he said my ANR rating was high, which meant that my broadband line wasn't set at the provised speed of 8Mb. Forgive me if that last sentence makes no sense, I can't remember the specifics of what he said but that was the general gist of it.

      Anyway, he said that everything on the line and exchange were fine, and when he got to the house to test the line it was giving back about 10Mb. My sister tried it an hour later and said it was fine, but when I got home at about 6pm (these other tests were done at 9am) I tested it myself and found the speed had dropped (like a stone) to 0.7Mb. I called Sky back up, and they said they'd have a replacement router sent out to me within 5 working days. This meant little/no internet until 1st May. The woman on the phone said that it's probably a router fault as it took a very long time for the internet light to stop flashing orange and go green. It would take a good 3/4 minutes sometimes even when plugged in to the test-socket.

      Now, since getting Sky 2 years ago I had meant to get a new router. I don't like D-Link, I used to work for a company who used to give them to customers and they'd always come back. But as it worked until now I didn't think about replacing it. Now though, I have bought a Cisco Linksys WAG320N, primarily because it has 4 Gigabit ports for ethernet and I have a PC and Server which connect via wires to the router. Both have Gigabit ports so it made sense to upgrade. This router comes in tomorrow.

      However, the lady at eBuyer has stated that people on Sky experience problems setting it up to work on the broadband. Is this true? And if it is how would I find the details to put on the router?

      Cheers!


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    3. #2
      boothy_08's Avatar
      boothy_08 is offline Sky User Member
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      Re: Internet Problems + Swapping the rubbish D-Link with a Cisco Linksys WAG320N

      Quote Originally Posted by mickburkejnr View Post
      Hi all,

      Since Saturday I've had little or no internet at home. I spent 2 hours on the phone to support and they did all the usual things like line tests and router resets. They asked for BT engineer to go out to my house to check the internet, and he said that there as a misconfiguration at the exchange.

      From memory, he said my ANR rating was high, which meant that my broadband line wasn't set at the provised speed of 8Mb. Forgive me if that last sentence makes no sense, I can't remember the specifics of what he said but that was the general gist of it.

      Anyway, he said that everything on the line and exchange were fine, and when he got to the house to test the line it was giving back about 10Mb. My sister tried it an hour later and said it was fine, but when I got home at about 6pm (these other tests were done at 9am) I tested it myself and found the speed had dropped (like a stone) to 0.7Mb. I called Sky back up, and they said they'd have a replacement router sent out to me within 5 working days. This meant little/no internet until 1st May. The woman on the phone said that it's probably a router fault as it took a very long time for the internet light to stop flashing orange and go green. It would take a good 3/4 minutes sometimes even when plugged in to the test-socket.

      Now, since getting Sky 2 years ago I had meant to get a new router. I don't like D-Link, I used to work for a company who used to give them to customers and they'd always come back. But as it worked until now I didn't think about replacing it. Now though, I have bought a Cisco Linksys WAG320N, primarily because it has 4 Gigabit ports for ethernet and I have a PC and Server which connect via wires to the router. Both have Gigabit ports so it made sense to upgrade. This router comes in tomorrow.

      However, the lady at eBuyer has stated that people on Sky experience problems setting it up to work on the broadband. Is this true? And if it is how would I find the details to put on the router?

      Cheers!
      Never had a problem with my D-Link router when i was on sky, could tweak it as well to gain or reduce speed and increase/decrease SNR and even change modulation type (G.DMT or ADSL2+). Was easily the best i had for stability and getting a better sync than the others. You can get the sky username and password from the D-Link using
      this utlility:

      Mel's Router addon

      Hopefully your connection can still connect using PPPOA. I do not know how to connect using MER i never had to when I was on sky, i could use either PPPOA or MER.

      Other settings:

      use PPPOA and not PPPOE

      VPI: 0
      VCI: 38

      VC/MUX

      DNS1: 208.67.222.222
      DNS2: 208.67.220.220

    4. #3
      boothy_08's Avatar
      boothy_08 is offline Sky User Member
      Exchange: Oldham
      Broadband ISP: Virgin Media 120Mbps
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      Re: Internet Problems + Swapping the rubbish D-Link with a Cisco Linksys WAG320N

      Quote Originally Posted by boothy_08 View Post
      Never had a problem with my D-Link router when i was on sky, could tweak it as well to gain or reduce speed and increase/decrease SNR and even change modulation type (G.DMT or ADSL2+). Was easily the best i had for stability and getting a better sync than the others. You can get the sky username and password from the D-Link using
      this utlility:

      Mel's Router addon

      Hopefully your connection can still connect using PPPOA. I do not know how to connect using MER i never had to when I was on sky, i could use either PPPOA or MER.

      Other settings:

      use PPPOA and not PPPOE

      VPI: 0
      VCI: 38

      VC/MUX

      DNS1: 208.67.222.222
      DNS2: 208.67.220.220
      I forgot to say MTU: 1500 or 1478 its one of them lol

    5. #4
      mickburkejnr's Avatar
      mickburkejnr is offline Sky User Member
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      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
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      Re: Internet Problems + Swapping the rubbish D-Link with a Cisco Linksys WAG320N

      Brilliant, I got it working! Speeds haven't changed though, and according to Sky the card in the exchange needs changing which will take up to 5 working days. Basically, I'll be without any internet until Friday. Not one bit happy about that!

      Still, I'm enjoying the fast transfers between my computer and server. So, every cloud and all that!

     

     

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