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    New connection

    This is a discussion on New connection within the Sky Broadband help forums, part of the Sky Broadband help and support category; Originally Posted by 1067 I dont no if this will help things just noticed that my phone package was connected ...

    1. #31
      Laprion's Avatar
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      Re: New connection

      Quote Originally Posted by 1067 View Post
      I dont no if this will help things just noticed that my phone package was connected yesterday and in mysky it says that broadband tests started on that day so here's hoping for some reason phone and broadband activated different days
      Quote Originally Posted by Isitme View Post
      Still looking pretty bad. Have you tried the Test socket?
      as Isitme said you really need to try the test socket sky will ask to it will help to determine if there is a fault on the line too

      01 May, 2012 09:49:39 37888 Kbps 1644 Kbps

      old
      [URL=http://www.speedtest.net/result/1923444745.png[/URL]
      Sky User Speed Tester - 30 April, 2012 08:54:22 - 2176 Kbps - 637 Kbps


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    3. #32
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      Re: New connection

      As we've said time and time again, you're not going to get this resolved by ignoring the test socket advice.

    4. #33
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      Re: New connection

      This is my stats in the test socket Router Statistics

      System Up Time: 0:01:44
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN MER 114 141 0 158 534 0:01:01
      LAN Down 0 0 0 0 0 0:01:44
      WLAN Up 919 773 0 4386 1530 0:01:22
      ADSL Link Downstream Upstream
      Connection Speed 1531 kbps 606 kbps
      Line Attenuation 48.0 dB 27.2 dB
      Noise Margin 9.8 dB 17.7 dB
      Poll Interval: (secs, at least 3s)


      Quote Originally Posted by User05 View Post
      As we've said time and time again, you're not going to get this resolved by ignoring the test socket advice.

    5. #34
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      Re: New connection

      Everyone on here says to try the test socket and i did now no one posts back now
      Quote Originally Posted by 1067 View Post
      This is my stats in the test socket Router Statistics

      System Up Time: 0:01:44
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN MER 114 141 0 158 534 0:01:01
      LAN Down 0 0 0 0 0 0:01:44
      WLAN Up 919 773 0 4386 1530 0:01:22
      ADSL Link Downstream Upstream
      Connection Speed 1531 kbps 606 kbps
      Line Attenuation 48.0 dB 27.2 dB
      Noise Margin 9.8 dB 17.7 dB
      Poll Interval: (secs, at least 3s)

    6. #35
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      Re: New connection

      Before

      ADSL Link Downstream Upstream
      Connection Speed 1248 kbps 606 kbps
      Line Attenuation 47.0 dB 25.9 dB
      Noise Margin 8.0 dB 15.9 dB


      After

      ADSL Link Downstream Upstream
      Connection Speed 1531 kbps 606 kbps
      Line Attenuation 48.0 dB 27.2 dB
      Noise Margin 9.8 dB 17.7 dB

      For comparison.




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    7. #36
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      Re: New connection

      Can you confirm what was connected to the test socket when you took those stats?

    8. #37
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      Re: New connection

      Sorry I originally copied and pasted the wrong ones.

      You are still getting far less than what you should be doing, maybe others can advise.




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    9. #38
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      Re: New connection

      I emailed sky yesterday with the same stats i have no reply as of yet

    10. #39
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      Re: New connection

      yaaass
      Router Statistics

      System Up Time: 20:39:43
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN MER 640 129181 0 1 463 0:06:56
      LAN Up 60751 30295 0 205 91 20:39:43
      WLAN Up 148824 180549 0 593 2329 20:39:21
      ADSL Link Downstream Upstream
      Connection Speed 6839 kbps 765 kbps
      Line Attenuation 48.0 dB 11.4 dB
      Noise Margin 7.3 dB 16.4 dB
      Poll Interval: (secs, at least 3s)

    11. #40
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      Re: New connection

      Everyone on here says to try the test socket and i did now no one posts back now
      It took you 3 days to comply with the request, do you really expect an immediate answer?

      Can you confirm that when you plugged into the Test socket, any other sockets you have had no dial tone? Can you also confirm that you used only the ADSL cable supplied by Sky and not an extension of any kind. If the answer to these is yes, then it looks like you have a fault on your external line. Can you do a quiet line test by plugging into the Test socket and dialing 1 digit and listening. You should hear nothing, except possibly a very quiet hiss. Anything more and you should report it to your phone provider, Sky, as a noisy voice line.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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