Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 2 of 5 FirstFirst 1234 ... LastLast
    Results 11 to 20 of 41
    Like Tree1Likes

    New connection

    This is a discussion on New connection within the Sky Broadband help forums, part of the Sky Broadband help and support category; DLM is that for 10 days Originally Posted by Laprion What NR said Sky won't do anything for u till ...

    1. #11
      1067's Avatar
      1067 is offline Sky User Member
      Exchange:
      Broadband ISP: Not on Sky
      Router:
      Sky TV:
      Join Date
      Feb 2007
      Posts
      36
      Thanks
      7
      Thanked 1 Time in 1 Post

      Re: New connection

      DLM is that for 10 days
      Quote Originally Posted by Laprion View Post
      What NR said Sky won't do anything for u till the DLM is up so u need to wait for the complete


    2. Advertisement
    3. #12
      Laprion's Avatar
      Laprion is offline Sky User Member
      Exchange: SMBT
      Broadband ISP: SBUF From 1st May
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Apr 2011
      Posts
      224
      Thanks
      1
      Thanked 5 Times in 5 Posts

      Re: New connection

      Quote Originally Posted by 1067 View Post
      DLM is that for 10 days
      Yes normally you can see on skys site when has completed

      and i know how a slow speed is annoying been waiting for 3 yeats for fibre

    4. #13
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,895
      Thanks
      810
      Thanked 2,194 Times in 2,064 Posts

      Re: New connection

      Quote Originally Posted by 1067 View Post
      DLM is that for 10 days
      The initial DLM process will start after up to 3 or 4 days from the installation date.

      It will then run for anything between 3 to 20 days. In most cases it will complete before the 10 days, but will often be completed before then.

      Leave your router connected to the Master Socket and leave it powered up all the time during this period.

      Your "My Sky" page on the Sky website will confirm 3 days after DLM has completed. Should your line need any modification after this time, please post your stats in this thread and we can help more from there.

      Once completed DLM will continue to monitor your line. It is actually best for the router if you can leave it on 24/7.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    5. The Following User Says Thank You to Scubbie For This Useful Post:

      1067 (24-04-12)

    6. #14
      davidson's Avatar
      davidson is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky+HD box
      Join Date
      Apr 2012
      Posts
      3
      Thanks
      1
      Thanked 0 Times in 0 Posts

      Re: New connection

      Apologies for hijacking a thread with my first post but I've got a query on a new connection as well. I was activated three weeks ago.
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 678802 751405 0 415 472 2:38:37
      LAN Up 2571420 2501730 0 0 54 26:28:58
      WLAN Up 386997 225217 0 8059 2375 0:04:45
      ADSL Link Downstream Upstream
      Connection Speed 18364 kbps 926 kbps
      Line Attenuation 24.5 dB 13.9 dB
      Noise Margin 6.9 dB 8.5 dB

      Above are my latest router stats. It's a stable connection, no drop-outs in two weeks; I reset the router yesterday. The router is in to the NTE5 master test socket and in to a pc. I'm using the F@ST2504n router.

      My query relates to my attenuation. It jumped to 24.5db from 20db overnight. This doesn't seem to have affected my throughput. I'm a little puzzled why this should happen and will it affect the line training?

      Thanks for any advice and best wishes.

    7. #15
      Laprion's Avatar
      Laprion is offline Sky User Member
      Exchange: SMBT
      Broadband ISP: SBUF From 1st May
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Apr 2011
      Posts
      224
      Thanks
      1
      Thanked 5 Times in 5 Posts

      Re: New connection

      Quote Originally Posted by davidson View Post
      My query relates to my attenuation. It jumped to 24.5db from 20db overnight. This doesn't seem to have affected my throughput. I'm a little puzzled why this should happen and will it affect the line training?

      Thanks for any advice and best wishes.
      If you haven't noticed a diffence then it should all be well sometimes it happens could be weather releated i think too (not 100% on that) but it does change

      Scrubbie beat me to the other part that i was gonna say first but forgot (memory is going)

      01 May, 2012 09:49:39 37888 Kbps 1644 Kbps

      old
      [URL=http://www.speedtest.net/result/1923444745.png[/URL]
      Sky User Speed Tester - 30 April, 2012 08:54:22 - 2176 Kbps - 637 Kbps

    8. The Following User Says Thank You to Laprion For This Useful Post:

      davidson (24-04-12)

    9. #16
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,895
      Thanks
      810
      Thanked 2,194 Times in 2,064 Posts

      Re: New connection

      Your stats look fine.

      Quote Originally Posted by davidson View Post
      My query relates to my attenuation. It jumped to 24.5db from 20db overnight. This doesn't seem to have affected my throughput. I'm a little puzzled why this should happen and will it affect the line training?
      Could you use SamKnows to see if your exchange is currently having Fibre installed?
      Laprion likes this.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    10. #17
      davidson's Avatar
      davidson is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky+HD box
      Join Date
      Apr 2012
      Posts
      3
      Thanks
      1
      Thanked 0 Times in 0 Posts

      Re: New connection

      Quote Originally Posted by Laprion View Post
      If you haven't noticed a diffence then it should all be well sometimes it happens could be weather releated i think too (not 100% on that) but it does change
      Thank you. We've had some rain but nothing too heavy. I'll see if there's any effect the next time it rains; which probably won't be far off.

    11. #18
      davidson's Avatar
      davidson is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky+HD box
      Join Date
      Apr 2012
      Posts
      3
      Thanks
      1
      Thanked 0 Times in 0 Posts

      Re: New connection

      Quote Originally Posted by Scubbie View Post
      Your stats look fine.



      Could you use SamKnows to see if your exchange is currently having Fibre installed?
      Thanks. I've been told by BT that we are a few years away from that. Which goes some way to being the reason that I'm so keen to get things right with my move to Sky (which has been fine so far).

    12. #19
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: New connection

      Quote Originally Posted by 1067 View Post
      It is connected to the master socket my last isp i was on the adslmax and my router syned at 6mg
      If you have a Test socket, link below, plug in there using only the ADSL cable supplied by Sky and take your stats. There appears to be something wrong somewhere when you are not even able to sync at the usual minimum of 4Mb and looking at your noise margin, you are unlikely to get near that. Also check that everything you have plugged into the phone circuit is passing through a filter. This especially includes Sky digi boxes.

      ADSL2+, which you are on now is much less forgiving than ADSLMax(G.DMT) as it uses much more of the available frequencies, any problems will be accentuated.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    13. #20
      1067's Avatar
      1067 is offline Sky User Member
      Exchange:
      Broadband ISP: Not on Sky
      Router:
      Sky TV:
      Join Date
      Feb 2007
      Posts
      36
      Thanks
      7
      Thanked 1 Time in 1 Post

      Re: New connection

      Speed has went up a bit

      Router Statistics

      System Up Time: 46:22:50



      Port

      Status

      TxPkts

      RxPkts

      Collisions

      Tx B/s

      Rx B/s

      Up Time



      WAN

      MER

      29471

      275447

      0

      32

      63

      14:22:38



      LAN

      Up

      155114

      70839

      0

      806

      462

      46:22:50



      WLAN

      Up

      332379

      285997

      0

      7453

      741

      27:28:28




      ADSL Link

      Downstream

      Upstream



      Connection Speed

      1248 kbps

      606 kbps



      Line Attenuation

      47.0 dB

      25.9 dB



      Noise Margin

      8.0 dB

      15.9 dB

     

     
    Page 2 of 5 FirstFirst 1234 ... LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION