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    Slow Connection for more then a month!

    This is a discussion on Slow Connection for more then a month! within the Sky Broadband help forums, part of the Sky Broadband help and support category; hi, ive tried calling customer service many times but my problem never gets solved. my area currently has 8MB max ...

    1. #1
      gloryninja11's Avatar
      gloryninja11 is offline Sky User Member
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      Unhappy Slow Connection for more then a month!

      hi,

      ive tried calling customer service many times but my problem never gets solved. my area currently has 8MB max connection and out of that i am currently getting around 1-3mbps speed. my router is theF@ST2304 sagemcom and my previous netgear router use to give me 5-6 megs or more.

      my router is located in my room in the attic and i tried the test and everything with sky and there was not any fault. i gave up calling them as i could not get this issue solved. most of the times it will run at 0.78 to 1mbps even when the connection is completely clear.

      i don't know if its my router or the area i live in. I tried contacting for fibre but its not even available in my area.


      this speed test is probally the fastest i got for a week now.


      please help! could this be something from there end or mine?


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    3. #2
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
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      Re: Slow Connection for more then a month!


      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. #3
      gloryninja11's Avatar
      gloryninja11 is offline Sky User Member
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      Re: Slow Connection for more then a month!

      System Details
      Manufacturer Sagemcom
      Model Number F@ST2304
      Firmware Version 5.14.6.1a4N
      ADSL Firmware Version A2pD030n.d23b

      Modem
      Modem Status Connected
      DownStream Connection Speed 7072 kbps
      UpStream Connection Speed 800 kbps
      VPI 0
      VCI 38

      ADSL Port
      MAC Address 90:01:3b:04:71:fe
      IP Address 90.197.29.66
      Network Type PPPoA
      IP Subnet Mask 255.255.255.255
      Gateway IP Address 87.*7.2*9.103
      Domain Name Server 90.207.238.97

      LAN Port
      MAC Address 90:01:3b:04:71:fc
      IP Address 192.168.0.1
      DHCP On
      IP Subnet Mask 255.255.255.0

      Wireless Port
      Name (SSID) SKY471FC
      Region Europe
      Current Channel 6
      Wireless AP enable
      Broadcast Name enable

      Attached Devices
      BLACKBERRY-C313 Wireless
      Home- PC Cabled
      iPhone Wireless
      Last edited by gloryninja11; 24-04-12 at 01:14 AM.

    5. #4
      andy_mk3's Avatar
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      Re: Slow Connection for more then a month!

      Have a look here for getting the stats, the above isn't exactly what we need:

      How to get your router statistics - Sky User - The unofficial support forum for everything Sky!

    6. #5
      gloryninja11's Avatar
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      Re: Slow Connection for more then a month!

      my apologies.
      System Up Time: 695:22:36
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 2916950 4946814 0 236876714 2147483647 32:16:01
      LAN Up 11345677 6697243 0 2147483647 647557847 695:22:36
      WLAN Up 70882517 44114573 0 13568497 2147483647 223:45:28
      ADSL Link Downstream Upstream
      Connection Speed 7072 kbps 800 kbps
      Line Attenuation 27.5 dB 16.5 dB
      Noise Margin 7.3 dB 16.0 dB
      is this what your looking for?

    7. #6
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      Re: Slow Connection for more then a month!

      You are getting far less than you are able to

      ADSL2+ Speed Test

      We estimate your line is capable of between 16mb to 24mb broadband on an ADSL2+ service. This ADSL2 Line Speed Calculator is a best guess only, as to the broadband speed that maybe possible on your telephone line. The checker provides results of up to 24mb with the data that is made available to us. This is purely for indication only and should not be classed as the Line Speed that you would receive on any ADSL or LLU product from another ISP.

      I would get the stats again from the test socket and also try removing the ringwire if you feel competent.

      How to test your ADSL in the Master Test Socket - Sky User - The unofficial support forum for everything Sky!

      Sky User - How to remove the ring wire from your master socket




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    8. #7
      Isitme's Avatar
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      Re: Slow Connection for more then a month!

      I think you are probably plugged into a poor extension which is reducing your speed considerably. You must plug ito the Test socket and post your stats from there. If you do not have a Test socket, remove everything you have plugged into the phone circuit, including Sky boxes, plug in a filter into the master socket and plug your router into that using only the ADSL cable supplied by Sky.

      Apart from the poor sync speed there is something else wrong with your connection to the router, you should be getting 6mbps+. Either you have a very poor wireless connection or something on your PC is gobbling up your speed.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #8
      gloryninja11's Avatar
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      Re: Slow Connection for more then a month!

      hmm im going to try the test again and post the stats. i use to get atleast 7mbps connection but once i got the sagemcom router it drops. but ill try the main socket out see if anything changes. cheers

    10. #9
      gloryninja11's Avatar
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      Re: Slow Connection for more then a month!

      this is my stats for in my main socket (ring wire already removed). ive got a question. am i currently running on adsl2+ ? im thinking not because of my connection speed?

      System Up Time: 5:33:39


      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 383844 796936 0 23176609 1141119333 5:31:51
      LAN Up 32372 20203 0 31457811 2582692 5:33:39
      WLAN Up 790407 382206 0 1142405129 28999783 5:33:22
      ADSL Link Downstream Upstream
      Connection Speed 6912 kbps 800 kbps
      Line Attenuation 28.0 dB 16.5 dB
      Noise Margin 7.4 dB 15.0 dB

    11. #10
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      Re: Slow Connection for more then a month!

      are you sure you're on bb unlimited & not bb connect?

      you said in your first post 'my area currently has 8MB max connection'

      scratch that, my mistake.
      upstream is limited to 448kbps on connect.
      sorry
      Last edited by gymno; 28-04-12 at 02:51 PM. Reason: i'm an idiot

     

     
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