Slow Connection for more then a month!

[gloryninja11]

hi,

ive tried calling customer service many times but my problem never gets solved. my area currently has 8MB max connection and out of that i am currently getting around 1-3mbps speed. my router is theF@ST2304 sagemcom and my previous netgear router use to give me 5-6 megs or more.

my router is located in my room in the attic and i tried the test and everything with sky and there was not any fault. i gave up calling them as i could not get this issue solved. most of the times it will run at 0.78 to 1mbps even when the connection is completely clear.

i don't know if its my router or the area i live in. I tried contacting for fibre but its not even available in my area.


this speed test is probally the fastest i got for a week now.


please help! could this be something from there end or mine?

[Scubbie]

Could you post you router's stats please?

How to get your router statistics - Sky User - The unofficial support forum for everything Sky!

[gloryninja11]

System Details
Manufacturer	Sagemcom
Model Number	F@ST2304
Firmware Version	5.14.6.1a4N
ADSL Firmware Version	A2pD030n.d23b

Modem
Modem Status	Connected
DownStream Connection Speed	7072 kbps
UpStream Connection Speed	800 kbps
VPI	0
VCI	38

ADSL Port
MAC Address	90:01:3b:04:71:fe
IP Address	90.197.29.66
Network Type	PPPoA
IP Subnet Mask	255.255.255.255
Gateway IP Address	87.*7.2*9.103
Domain Name Server	90.207.238.97

LAN Port
MAC Address	90:01:3b:04:71:fc
IP Address	192.168.0.1
DHCP	On
IP Subnet Mask	255.255.255.0

Wireless Port
Name (SSID)	SKY471FC
Region	Europe
Current Channel	6
Wireless AP	enable
Broadcast Name	enable

Attached Devices
BLACKBERRY-C313	Wireless
Home- PC	Cabled
iPhone	Wireless

[andy_mk3]

Have a look here for getting the stats, the above isn't exactly what we need:

How to get your router statistics - Sky User - The unofficial support forum for everything Sky!

[gloryninja11]

my apologies.
System Up Time: 695:22:36

Port	Status	TxPkts	RxPkts	Collisions	Tx B/s	Rx B/s	Up Time
WAN	PPPoA	2916950	4946814	0	236876714	2147483647	32:16:01
LAN	Up	11345677	6697243	0	2147483647	647557847	695:22:36
WLAN	Up	70882517	44114573	0	13568497	2147483647	223:45:28

ADSL Link	Downstream	Upstream
Connection Speed	7072 kbps	800 kbps
Line Attenuation	27.5 dB	16.5 dB
Noise Margin	7.3 dB	16.0 dB

is this what your looking for?

[NewsreadeR]

You are getting far less than you are able to

ADSL2+ Speed Test

We estimate your line is capable of between 16mb to 24mb broadband on an ADSL2+ service. This ADSL2 Line Speed Calculator is a best guess only, as to the broadband speed that maybe possible on your telephone line. The checker provides results of up to 24mb with the data that is made available to us. This is purely for indication only and should not be classed as the Line Speed that you would receive on any ADSL or LLU product from another ISP.

I would get the stats again from the test socket and also try removing the ringwire if you feel competent.

How to test your ADSL in the Master Test Socket - Sky User - The unofficial support forum for everything Sky!

Sky User - How to remove the ring wire from your master socket

[Isitme]

I think you are probably plugged into a poor extension which is reducing your speed considerably. You must plug ito the Test socket and post your stats from there. If you do not have a Test socket, remove everything you have plugged into the phone circuit, including Sky boxes, plug in a filter into the master socket and plug your router into that using only the ADSL cable supplied by Sky.

Apart from the poor sync speed there is something else wrong with your connection to the router, you should be getting 6mbps+. Either you have a very poor wireless connection or something on your PC is gobbling up your speed.

[gloryninja11]

hmm im going to try the test again and post the stats. i use to get atleast 7mbps connection but once i got the sagemcom router it drops. but ill try the main socket out see if anything changes. cheers

[gloryninja11]

this is my stats for in my main socket (ring wire already removed). ive got a question. am i currently running on adsl2+ ? im thinking not because of my connection speed?

System Up Time: 5:33:39

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 383844 796936 0 23176609 1141119333 5:31:51
LAN Up 32372 20203 0 31457811 2582692 5:33:39
WLAN Up 790407 382206 0 1142405129 28999783 5:33:22
ADSL Link Downstream Upstream
Connection Speed 6912 kbps 800 kbps
Line Attenuation 28.0 dB 16.5 dB
Noise Margin 7.4 dB 15.0 dB

[gymno]

are you sure you're on bb unlimited & not bb connect?

you said in your first post 'my area currently has 8MB max connection'

scratch that, my mistake.
upstream is limited to 448kbps on connect.
sorry