Am I capped? 6meg for Isleworth exchange
This is a discussion on Am I capped? 6meg for Isleworth exchange within the Sky Broadband help forums, part of the Sky Broadband help and support category; I spoke to sky today after waiting 3 weeks since activation, I have had nuymerous disconnections and my speed is ...
- 09-10-06, 12:22 PM #1
Am I capped? 6meg for Isleworth exchange
I spoke to sky today after waiting 3 weeks since activation, I have had nuymerous disconnections and my speed is constant at 5.9 meg.
I have good Line atten & noise margins
Now I am puzzled as I have had blueyonder for many years and get a good 10 meg, I alos tried out Bulldog last summer and got 12 meg on adsl, both of which were reliable (blueyonder had no more 3 disconnections in over 5 years).
ALso I am only 1.6 miles from my exchange (isleworth)
So I rang Sky today to ask whats the problem they said , well they have done an upgrade in the past few days so that should make things more stable and as far as speed goes their dsl check shows I should get no more than 6 meg. He suggested I was probably capped at that to make it mroe reliable.
I told him of last years connection to bulldog from the same exchange was super fast and had no awnser, he was very helpful but could only suggeest I dropped to the lower package.
This is not what I wanted, can anyone sugggest what else I can do?
I have run the optimizer and have unplugged phones and connected to the mains sockets, and yes have filters everywhere. I am really disapointed to get sucha slow speed so close to the exchange.
- 09-10-06, 12:43 PM #2
Judging by your line attenuation, i'd say that somewhere around the 11 - 12meg mark should be feasable. This is only the sync rate of course.. 6meg sounds about right if you were on standard adsl tho... Either you are on adsl2+ and been capped or ts have put you onto adsl1 'max' to stablise your line..
- 09-10-06, 06:04 PM #3
- 10-10-06, 12:26 AM #4
- 10-10-06, 12:29 AM #5
- 10-10-06, 12:32 AM #6
- 10-10-06, 10:05 AM #7
So I call Sky techinical today, and yes I am on ADSL1, they guy says there is nothing he can do as the test indicates I should get a max of 6 meg, and I should phone customer services. I tell him I have had 10 meg from this same exchange with Bulldog but he says there is nothing he mcan do. So am on the phone to them now. grr this is so disapopinting I bet I get another run around
- 10-10-06, 10:20 AM #8
Of course you can't get through to Broadband custoimer services..
SO I checked the easynet page, this is the company that provides the service, it has an online checker for buisnesses.
Easynet LLU ADSL Status: ENABLED
Easynet ADSL Status: ENABLED
Predicted service availability:
Easynet LLU ADSL: 8 Mb Maximum speed probably available
Easynet LLU SDSL: 2 Mb Maximum speed probably available
SMPF Status: 8 Mb Maximum speed probably available
Easynet SureStream: 4 Mb Maximum speed probably available
Easynet ADSL: 2 Mb Maximum speed possibly available
not sure if that includes ADSL2 but it doesnt look good, however I have def had over 10 meg of ADSL last summer..
AM gona seasrch for another online checker, that can do a dsl line check
- 10-10-06, 09:37 PM #9
More info from Isleworth Exchange user
Just read your thread, and I thought you might want to know from someone else that is on the Isleworth exchange, I'm in Brentford, 1.4km from exchange as the crow flies.
I went on the 16mb max package about 3 weeks ago, and the fastest speed I have seen from speedtest.net is around 2.7mb. My figures from my router stats are below.
ADSL Link Downstream Upstream
Connection Speed 2545 kbps 764 kbps
Line Attenuation 59.0 db 36.8 db
Noise Margin 5.9 db 11.0 db
Your post made me finally phone sky on the 0800 051 2595 free phone tech support number, has to phone twice as first time said 22 minute hold, then got through in 5 minutes to nice lady in dunfermine who did a line test and told me that the line should be able to support 7645kbps, and that the Isleworth exchange that I am linked to is capable of 8.1mb ??
We then ran a netstat to check if there was spyware and there was not so I now have a ticket open with tier 3 so we will see. They said that some maintainence was done on October 8th, but that it would probably not be connected with the issue.
I'll update you with how i get on.
By the way the tech support lady I spoke to said that she was finishing at 9:30pm but that the call centre stays open all night 24hours a day and calls do not automatically route to india/malaysia unless there is exceptional demand.
- 11-10-06, 02:33 AM #10
Thanks for the mail