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    Do SKY support read or know their own help & support advice.

    This is a discussion on Do SKY support read or know their own help & support advice. within the Sky Broadband help forums, part of the Sky Broadband help and support category; From what I have heard regarding this issue it is outside Sky's control to a certain extent. a contractor is ...

    1. #11
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      Re: Do SKY support read or know their own help & support advice.

      From what I have heard regarding this issue it is outside Sky's control to a certain extent. a contractor is working to rectify the problem, but it will should completed soon.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms


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    3. #12
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      Re: Do SKY support read or know their own help & support advice.

      [QUOTE=jimconsole;368382]
      Because it's a residential service we shouldn't expect sky to feel obliged to fix it in quick time with any sort of compensation but to accept their scheduled date. it maybe a tough ask for some but we just have to be patient.
      QUOTE]

      Irrelevant really and scary However I never suffer fools gladly!, lets flip your attitude, it like saying I'm not obliged to pay. Silly dont you think!
      .

    4. #13
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      Re: Do SKY support read or know their own help & support advice.

      Don't get me wrong, i agree with you.

      I was only mearly talking about the capacity issue, and not your problem with the advisor enabling dlm which i can see was a bad mistake and should of been known from the off.

      Everyone expects to get what they pay for but there's always small print as we know, i'm in the same boat and i can sympathize with you. perhaps i have learnt to accept it and for others it's a different matter.

      Just hope it gets fixed soon.

    5. #14
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      Re: Do SKY support read or know their own help & support advice.

      Day 14 of the new line train i never wanted , my sync has dropped again to 7104 down and up 416 kbps from 7884 down and 800kbps up. Funny thing is my attenuation is dropping with my speeds from 47 db to 43 db, either I do make the earth move or this ISP have had enough of changing definitions of the English language and are now embarking on changing the Law of physics, perhaps they will convince the field where Hawkings as failed to date!

      Line connection testingcompleted on 03/02/2012, resulting in the following settings:

      Testing on your broadband connection began on 07/04/2012 and will be completed within 10 days

    6. #15
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      Re: Do SKY support read or know their own help & support advice.

      Sounds like it's changed to GDMT, hence the drop in attenuation. There's obviously something triggering DLM
      -------------------------------------------



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    7. #16
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      Re: Do SKY support read or know their own help & support advice.

      Funny thing is my attenuation is dropping with my speeds from 47 db to 43 db, either I do make the earth move or this ISP have had enough of changing definitions of the English language and are now embarking on changing the Law of physics, perhaps they will convince the field where Hawkings as failed to date!
      They are not changing the Laws of Physics, your line has been moved to G.DMT, which as it does not use as much of the frequencies as ADSL2+, results in a reduction in the attenuation. However 4db is unusual, normally it is only 2-3 db. In addition to the exchange problems, there may be a fault on your line. Until the exchange problem is fixed, I don't think you are going to get anywhere, unless you move to another supplier of course.

      TomD


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    8. #17
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      Re: Do SKY support read or know their own help & support advice.

      I did consider the change in modulation, although I would have expected to drop too 39db where G.DMT sat before! However would i go back on the ip profile for my down speed, if so its exceptional line Openreach maintains and for me, exceptional from the test socket.

    9. #18
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      Re: Do SKY support read or know their own help & support advice.

      I would have expected to drop too 39db where G.DMT sat before!
      If your attenuation was as low as that previously, I think that confirms there is a fault somewhere on the line. Can you post your present stats from the Test socket using only the ADSL cable supplied by Sky?

      TomD


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      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    10. #19
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      Re: Do SKY support read or know their own help & support advice.

      Mmm, sorry its taken so long, I have been attempting to fill in application form, although I have managed it, the page would not load every time I hit the next button "woops error" Needless to say just re enforces my view that SKY are crap. The stats are from the Sky router supplied and TEST Socket. not much difference, though different routers will report different attenuation, I ve seen as much 5db on my line, 2700hvg Vs HH2 b! when i was BT (ADSLMAX ON BOTH) however they both gave me Ip profile 6.5 mbps.

      Connection Speed 6976 kbps 416 kbps
      Line Attenuation 43.0 dB 27.5 dB
      Noise Margin 6.9 dB 16.0 dB

    11. #20
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      Re: Do SKY support read or know their own help & support advice.

      And back with the faceplate

      ADSL Link Downstream Upstream
      Connection Speed 7200 kbps 416 kbps
      Line Attenuation 43.0 dB 27.5 dB
      Noise Margin 7.1 dB 16.0 dB

     

     
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