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    Filter advice needed

    This is a discussion on Filter advice needed within the Sky Broadband help forums, part of the Sky Broadband help and support category; I think my filter is starting to die when the phone rings etc sometimes my dsl is starting to drop. ...

    1. #1
      blackmesa8's Avatar
      blackmesa8 is offline Sky User Member
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      Filter advice needed

      I think my filter is starting to die when the phone rings etc sometimes my dsl is starting to drop. its been fine for years but i think age has caught up with it.
      I did have spare filters supplied by sky cause i only use one but i gave them to a friend.

      If i phone sky do you think ill be able to get them to send me some filters for free. If not can anyone recommend a safe online shop i can order some decent ones from?

      Thanks for any advice.

      Blackmesa8


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    3. #2
      Richie Rich's Avatar
      Richie Rich is offline Sky User Member
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      Re: Filter advice needed

      Quote Originally Posted by blackmesa8 View Post
      I think my filter is starting to die when the phone rings etc sometimes my dsl is starting to drop. its been fine for years but i think age has caught up with it.
      I did have spare filters supplied by sky cause i only use one but i gave them to a friend.

      If i phone sky do you think ill be able to get them to send me some filters for free. If not can anyone recommend a safe online shop i can order some decent ones from?

      Thanks for any advice.

      Blackmesa8

      If you need a replacement microfilter then ring Sky and they will send some to you free of charge

    4. #3
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
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      Re: Filter advice needed

      Alternatively, provided that you have an NTE5 master socket, consider a filtered faceplate. If you are looking to get FTTC (SBUF) soon, then the vDSL faceplate is provided FOC when you order, but it available on run-IT-direct's site.

      ADSL Filters

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    5. #4
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      Re: Filter advice needed

      Try a new filter first but this may not be anything to do with the filter! Line drops when the phone rings can be indication of a line fault. Maybe a good time to upgrade to the new VDSL faceplate which customers have reported as an improvment over the old versions as far as connection speed is concerned.
      run-IT-direct, For all your networking, ADSL & telecom requirements.

     

     

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