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    Keep losing Sky Connection

    This is a discussion on Keep losing Sky Connection within the Sky Broadband help forums, part of the Sky Broadband help and support category; I've got a DG834G I was using with my old ISP with no problems... I got my SKY password and ...

    1. #11
      lrostoke's Avatar
      lrostoke is offline Sky User Member
      Exchange: Newcastle WMNEW
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      I've got a DG834G I was using with my old ISP with no problems...

      I got my SKY password and tried that, it actually connected at a higher speed than I've ever seen the SKY DG834GT router connect at...

      Was very tempted to flash the firmware on the SKY router ??


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    3. #12
      nheather's Avatar
      nheather is offline Sky User Member
      Exchange: Carfax, Horsham (SDHRSHM)
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      Was very tempted to flash the firmware on the SKY router ??
      Yes I would be tempted as well if I could find a way of backing up the Sky firmware so that I could restore it should the need arise.

      Cheers,

      Nigel

    4. #13
      karaokian's Avatar
      karaokian is offline Sky User Member
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      The original firmware is on the Sky CD...

    5. #14
      nheather's Avatar
      nheather is offline Sky User Member
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      The original firmware is on the Sky CD...
      Now I never thought of looking there - in fact I never imagined that it would be on there - excellent.

      Cheers,

      Nigel

    6. #15
      nheather's Avatar
      nheather is offline Sky User Member
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      Some GOOD news and some BAD news.

      The GOOD news is that for all those with Sky Routers - it's not the router
      The BAD news is that you can't fix the problem with another router.

      I think it is commonly agreed that the Netgear 834 wireless is weak and drops out.

      But the problem I was expereincing is nothing to do with this - I'm using wired-ethernet and have wireless turned off.

      My disconnects are 'error 300' related - I have a good solid ADSL connection but the negotiation with the Sky server is not working - so I'm not getting a Dynamic IP address from them. Rebooting the server causes the negotiation to be retried and in the most part works.

      It is now confirmed that this is a Sky related problem (either at their LLU equipment at the local exchange or centrally) and not a router problem.

      Cheers,

      Nigel

    7. #16
      StevieBoy's Avatar
      StevieBoy is offline Sky User Member
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      Cheers for your efforts in this matter Nigel. BTW when talking about rebooting the router is it simply a case of switching the power on and off? For how long? Are there any other tricks that go with the rebooting process for the router? Or as my Scottish m8 calls it, 'rowter'.

    8. #17
      skullkid's Avatar
      skullkid is offline Sky User Member
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      my connections bin dropping all of today i rang up sky and they ran me throught there test thing which i knew they world do with no help at all

      im guessing its my local exchange, they say there aitn any porbs, whats new there tho lol

      hope it just fixs it self :/

      as im at a dead end with support, then the guy on the line said hold the line why we setup a call back ticket i was like oh a call back lol from what i was told yu never call back i gave him 2 mins them i put the line down. i wouldnt mind but there call line any cheap. and i was on the phone for 20mins befor then
      Motto - "Vis unita fortior"

    9. #18
      nheather's Avatar
      nheather is offline Sky User Member
      Exchange: Carfax, Horsham (SDHRSHM)
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      My connnection was down big time on Monday (rebooting didn't work).

      I was a little worried that Sky may have detected that I was using a non-Sky router and barred my account - so I put the Sky router back on.

      It turned out to be 'exchange work'. I left the Sky router on and it has been up ever since without any disconnections.

      Actually, when I first took out broadband (2001 - installation 80, 50 per month, wired router 150, wireless router 250) I used to get regular disconnects and had to reset the router daily. I tried doing all sorts (updating firmware, better cables etc) but this too turned out to be the exchange problems.

      I think its just teething problems caused by the amount and frequency of connections as people take up a new service.

      Cheers,

      Nigel

     

     
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