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    • 1 Post By gymno

    New to Sky Broadband and TV

    This is a discussion on New to Sky Broadband and TV within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi Guys and Girls. New to Sky here after having been with Cable Midlands/Telewest/Virgin Media for 15 years or so ...

    1. #1
      Voyager's Avatar
      Voyager is offline Sky User Member
      Exchange: WNNP 01952
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Multiroom
      Join Date
      Mar 2012
      Location
      Newport, Shropshire
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      New to Sky Broadband and TV

      Hi Guys and Girls.

      New to Sky here after having been with Cable Midlands/Telewest/Virgin Media for 15 years or so (with a break 2 years ago to go to BT ADSL up to 8Mb, actually got 4Mb from them so back to Virgin Media for 10Mb then 20Mb), erratic and unreliable Cable Broadband finally broke the horses back and decided to look elsewhere. Had a choice of Sky, BT or Talktalk so gave Sky a go this time, would never entertain TT.

      The TV installation is Multiroom with a Sky + HD and a Sky HD box and so far I'm well pleased with it, a faultless installation and so far reliable .

      The telephone line was another story altogether, supposed to have ported over from VM on the 13th, the number port went well and people trying to call me got through to Sky Voicemail but my phone didn't ring. Escalated this to Sky who in turn got BT Openreach out only to discover a break in the line 110 meters away, got it fixed and the phone line and the Sagem 2504n fired into life, giving me a 4mb connection.

      Anyway I documented the story of the past few days so cut and pasted the results from the log I've been keeping

      16th March 2012 (Installation Day)
      BBMAX Speed Tester Download Speed: 3537 kbps (442.1 KB/sec ) Upload Speed: 511 kbps (63.9 KB/sec )


      17th March 2012
      BBMAX Speed Tester Download Speed: 5326 kbps (665.8 KB/sec ) Upload Speed: 673 kbps (84.1 KB/sec )


      18th March 2012
      BBMAX Speed Tester Download Speed: 7890 kbps (986.3 KB/sec ) Upload Speed: 941 kbps (117.6 KB/sec )

      ADSL Link Downstream Upstream
      Connection Speed 9215 kbps 1112 kbps
      Line Attenuation 25.5 dB 14.7 dB
      Noise Margin 15.9 dB 9.4 dB

      Decided to use both BBMAX and Speedtest.net to double check what the Sky Router was telling me.




      19th March 2012
      Download Speed: 10502 kbps (1312.8 KB/sec ) Upload Speed: 943 kbps (117.9 KB/sec )

      ADSL Link Downstream Upstream
      Connection Speed 12284 kbps 1112 kbps
      Line Attenuation 25.5 dB 14.7 dB
      Noise Margin 10.1 dB 9.2 dB








      20th March 2012
      BBMAX Speed Tester Download Speed: 10558 kbps (1319.8 KB/sec ) Upload Speed: 942 kbps (117.8 KB/sec )

      ADSL Link Downstream Upstream
      Connection Speed 12284 kbps 1112 kbps
      Line Attenuation 25.5 dB 14.7 dB
      Noise Margin 9.2 dB 7.7 dB



      Newbury

      Rotterdam


      21st March

      Lost phone line and broadband, BTO says a broken cable (again !!!).

      New twisted pair line and re-connected on 22nd March


      22nd March
      BBMAX Speed Tester Download Speed: 14042 kbps (1755.3 KB/sec ) Upload Speed: 939 kbps (117.4 KB/sec )

      ADSL Link Downstream Upstream
      Connection Speed 16381 kbps 1108 kbps
      Line Attenuation 26.0 dB 14.7 dB
      Noise Margin 6.3 dB 9.3 dB

      Newbury

      Newbury

      Rotterdam


      23rd March

      BBMAX Speed Tester Download Speed: 14086 kbps (1760.8 KB/sec ) Upload Speed: 941 kbps (117.6 KB/sec )

      ADSL Link Downstream Upstream
      Connection Speed 16381 kbps 1108 kbps
      Line Attenuation 26.0 dB 14.7 dB
      Noise Margin 6.1 dB 9.4 dB

      Gloucester

      Newbury

      Newbury

      Rotterdam


      24th March
      BBMAX Speed Tester Download Speed: 13965 kbps (1745.6 KB/sec ) Upload Speed: 938 kbps (117.3 KB/sec )

      ADSL Link Downstream Upstream
      Connection Speed 16380 kbps 1108 kbps
      Line Attenuation 25.5 dB 14.7 dB
      Noise Margin 4.2 dB 8.6 dB

      Gloucester

      Newbury

      Newbury

      So far the line seems to have stabilised at just over 14Mb, though checking with MYSKY says I am still on the DLM until 27th March, so will have to wait and see what happens.

      So Guys, what do you think ?

      On the Newport, Shropshire exchange (WNNP) on Sky's own LLU up to 20Mb network.

      Regards

      David.
      Last edited by Voyager; 25-03-12 at 12:43 AM.


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    3. #2
      Voyager's Avatar
      Voyager is offline Sky User Member
      Exchange: WNNP 01952
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Multiroom
      Join Date
      Mar 2012
      Location
      Newport, Shropshire
      Posts
      9
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      Re: New to Sky Broadband and TV

      Hi Guys and Girls.

      New to Sky here after having been with Cable Midlands/Telewest/Virgin Media for 15 years or so (with a break 2 years ago to go to BT ADSL up to 8Mb, actually got 4Mb from them so back to Virgin Media for 10Mb then 20Mb), erratic and unreliable Cable Broadband finally broke the horses back and decided to look elsewhere. Had a choice of Sky, BT or Talktalk so gave Sky a go this time, would never entertain TT.

      The TV installation is Multiroom with a Sky + HD and a Sky HD box and so far I'm well pleased with it, a faultless installation and so far reliable .

      The telephone line was another story altogether, supposed to have ported over from VM on the 13th, the number port went well and people trying to call me got through to Sky Voicemail but my phone didn't ring. Escalated this to Sky who in turn got BT Openreach out only to discover a break in the line 110 meters away, got it fixed and the phone line and the Sagem 2504n fired into life, giving me a 4mb connection.

      Anyway I documented the story of the past few days so cut and pasted the results from the log I've been keeping

      16th March 2012 (Installation Day)
      BBMAX Speed Tester Download Speed: 3537 kbps (442.1 KB/sec ) Upload Speed: 511 kbps (63.9 KB/sec )


      17th March 2012
      BBMAX Speed Tester Download Speed: 5326 kbps (665.8 KB/sec ) Upload Speed: 673 kbps (84.1 KB/sec )


      18th March 2012
      BBMAX Speed Tester Download Speed: 7890 kbps (986.3 KB/sec ) Upload Speed: 941 kbps (117.6 KB/sec )

      ADSL Link Downstream Upstream
      Connection Speed 9215 kbps 1112 kbps
      Line Attenuation 25.5 dB 14.7 dB
      Noise Margin 15.9 dB 9.4 dB

      Decided to use both BBMAX and Speedtest.net to double check what the Sky Router was telling me.




      19th March 2012
      Download Speed: 10502 kbps (1312.8 KB/sec ) Upload Speed: 943 kbps (117.9 KB/sec )

      ADSL Link Downstream Upstream
      Connection Speed 12284 kbps 1112 kbps
      Line Attenuation 25.5 dB 14.7 dB
      Noise Margin 10.1 dB 9.2 dB








      20th March 2012
      BBMAX Speed Tester Download Speed: 10558 kbps (1319.8 KB/sec ) Upload Speed: 942 kbps (117.8 KB/sec )

      ADSL Link Downstream Upstream
      Connection Speed 12284 kbps 1112 kbps
      Line Attenuation 25.5 dB 14.7 dB
      Noise Margin 9.2 dB 7.7 dB



      Newbury

      Rotterdam


      21st March

      Lost phone line and broadband, BTO says a broken cable (again !!!).

      New twisted pair line and re-connected on 22nd March


      22nd March
      BBMAX Speed Tester Download Speed: 14042 kbps (1755.3 KB/sec ) Upload Speed: 939 kbps (117.4 KB/sec )

      ADSL Link Downstream Upstream
      Connection Speed 16381 kbps 1108 kbps
      Line Attenuation 26.0 dB 14.7 dB
      Noise Margin 6.3 dB 9.3 dB

      Newbury

      Newbury

      Rotterdam


      23rd March

      BBMAX Speed Tester Download Speed: 14086 kbps (1760.8 KB/sec ) Upload Speed: 941 kbps (117.6 KB/sec )

      ADSL Link Downstream Upstream
      Connection Speed 16381 kbps 1108 kbps
      Line Attenuation 26.0 dB 14.7 dB
      Noise Margin 6.1 dB 9.4 dB

      Gloucester

      Newbury

      Newbury

      Rotterdam


      24th March
      BBMAX Speed Tester Download Speed: 13965 kbps (1745.6 KB/sec ) Upload Speed: 938 kbps (117.3 KB/sec )

      ADSL Link Downstream Upstream
      Connection Speed 16380 kbps 1108 kbps
      Line Attenuation 25.5 dB 14.7 dB
      Noise Margin 4.2 dB 8.6 dB

      Gloucester

      Newbury

      Newbury

      So far the line seems to have stabilised at just over 14Mb, though checking with MYSKY says I am still on the DLM until 27th March, so will have to wait and see what happens.

      So Guys, what do you think ?

      On the Newport, Shropshire exchange (WNNP) on Sky's own LLU up to 20Mb newtwork.

      Regards

      David.

    4. #3
      Voyager's Avatar
      Voyager is offline Sky User Member
      Exchange: WNNP 01952
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Multiroom
      Join Date
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      Re: New to Sky Broadband and TV

      So what do you think Guys, any chance of getting a higher download speed on this, when I signed up Sky quoted me a line speed of between 11.2 and 18Mb.

      About 500 meters away from the exchange as the proverbial crow flies but I know that line cable lengths could be a bit longer.

      System Details
      Manufacturer Sagemcom
      Model Number F@ST2504n
      Firmware Version 5.23.1a4N
      ADSL Firmware Version A2pD030n.d23b
      Modem
      Modem Status Connected
      DownStream Connection Speed 16380 kbps
      UpStream Connection Speed 1108 kbps
      VPI 0
      VCI 40
      ADSL Port
      MAC Address 4c:17:eb:**:**:**
      IP Address 2.222.***.***
      Network Type MER
      IP Subnet Mask 255.255.255.255
      Gateway IP Address 2.222.***.***
      Domain Name Server 90.207.238.97 90.207.238.99

    5. #4
      thomasjc1's Avatar
      thomasjc1 is offline Sky User Member
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      Re: New to Sky Broadband and TV

      my line att is 21.5 i used to get 16383 then i rang up sky got it uncapped and router syncs at 19998 and actual speed is around 17 and thats on noise margin of 7

    6. #5
      Voyager's Avatar
      Voyager is offline Sky User Member
      Exchange: WNNP 01952
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
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      Re: New to Sky Broadband and TV

      Well tomorrow is the last day on DLM, haven't noticed any speed increase over the last 3 days so looks like 14.*Mb is the limit. May have to give Sky Technical a call to see if there is anymore speed in hiding somewhere on Wednesday.

      Still got my Virgin 20Mb fibre line active at the moment, beating Sky ADSL2 for download speed but Sky is more 'web responsive' than VM and better on jitter as well.

    7. #6
      Voyager's Avatar
      Voyager is offline Sky User Member
      Exchange: WNNP 01952
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Multiroom
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      Re: New to Sky Broadband and TV

      Well the DLM is finished and the results are

      25th March
      Download Speed: 14048 kbps (1756 KB/sec ) Upload Speed: 948 kbps (118.5 KB/sec ) BBMAX

      ADSL Link Downstream Upstream
      Connection Speed 16379 kbps 1117 kbps
      Line Attenuation 26.0 dB 14.7 dB
      Noise Margin 5.2 dB 7.6 dB

      Gloucester

      Newbury

      Newbury


      27th March
      Download Speed: 13636 kbps (1704.5 KB/sec ) Upload Speed: 949 kbps (118.6 KB/sec ) BBMAX

      ADSL Link Downstream Upstream
      Connection Speed 16379 kbps 1117 kbps
      Line Attenuation 26.0 dB 14.7 dB
      Noise Margin 5.2 dB 7.7 dB

      Gloucester

      Newbury

      Newbury


      29th March
      Download Speed: 13937 kbps (1742.1 KB/sec ) Upload Speed: 947 kbps (118.4 KB/sec ) BBMAX

      ADSL Link Downstream Upstream
      Connection Speed 16379 kbps 1117 kbps
      Line Attenuation 26.0 dB 14.7 dB
      Noise Margin 5.0 dB 9.0 dB

      Gloucester

      Newbury

      Newbury

      Now, can anyone tell me, both BBMAX and Speedtest.net say I have a 14 Meg downstream, but the Sky Router is quoting a good 16 Meg rating, which is the most accurate as I know Speedtest.net has a good rating as being fairly accurate.

      Which is right ?

    8. #7
      gymno's Avatar
      gymno Guest
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      Re: New to Sky Broadband and TV

      they both are.

      the higher figure in the router stats (sync speed) is the speed at which the router connects to the exchange.

      the lower figure obtained from speed test sites (throughput) is what you actually have to play with, after overheads.

      i sync at 19999kbps but my throughput is around 17000kbps.
      Scubbie likes this.

    9. The Following User Says Thank You to gymno For This Useful Post:

      Voyager (29-03-12)

    10. #8
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
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      Re: New to Sky Broadband and TV

      The differences are down to bits and Bytes and overheads.

      I keep my connection stats on my signature not to show off, but to demonstrate what people can expect. Like gymno I too have a 20mb connection, but the Speed tests give me a figure considerably less.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    11. The Following User Says Thank You to Scubbie For This Useful Post:

      Voyager (29-03-12)

     

     

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