Whose fault SKY or BT
This is a discussion on Whose fault SKY or BT within the Sky Broadband help forums, part of the Sky Broadband help and support category; I recommended SKY broadband to my sister after trying it for myself and everything going smoothly, I do get the ...
- 08-10-06, 05:17 PM #1
Whose fault SKY or BT
I recommended SKY broadband to my sister after trying it for myself and everything going smoothly, I do get the nightly slow down which seems to be common, but a reboot solves that, and with it being early days for SKY willing to put up with it for the time being..
Anyway I digress
My sister signed up, was sent the router, recieved an activation date of the
On this day her AOL broadband stopped working but no SKY !!
the " i " symbol on the router was not lit..
phoned SKY and so far seems like she's been given one excuse after another...they said BT haven't activated the line, BT say it is..
SKY then say line tests needed ?? wait 48 hrs, 48 hrs go past still nothing, she rings SKY again they say no record of line tests wait another 48 hrs..
This is the shortened version, but if the " i " isn't lit , isn't that BT's side ??
oh and SKY keep having a go at her because she uses the 0800 number they don't like that
- 08-10-06, 05:18 PM #2Site FounderExchange: Marshalls CrossBroadband ISP: Sky Broadband UnlimitedRouter: Sagem F@ST 2504nSky TV: Sky+HD box
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Hi Irostoke welcome to skyuser
but if the " i " isn't lit , isn't that BT's side ??
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- 08-10-06, 05:27 PM #3
Thought so, anybody any suggestions on a quick fix if any...seems SKY haven't got a clue and keep fobbing her off, is there a direct number for BT ??
personally I think she's dropped unlucky with it being a weekend and nothing will be sorted till Monday
- 08-10-06, 05:53 PM #4
Welcome to the site lrostoke
Has she checked the BT Checker to see what it says on that?
Order tracking: Landline orders You will need to register if you don't already have an account.
Unfortunately its quite possible for SkyBB to have no idea if BT haven't done the required work in the exchange and they tell SkyBB x,y and z but at least the checker will provide a clue.Ray
Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
If you would like to know the straight line distance to your exchange then
Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here