Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 4 of 4

    Whose fault SKY or BT

    This is a discussion on Whose fault SKY or BT within the Sky Broadband help forums, part of the Sky Broadband help and support category; I recommended SKY broadband to my sister after trying it for myself and everything going smoothly, I do get the ...

    1. #1
      lrostoke's Avatar
      lrostoke is offline Sky User Member
      Exchange: Newcastle WMNEW
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Oct 2006
      Location
      Newcastle u Lyme
      Posts
      48
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Whose fault SKY or BT

      I recommended SKY broadband to my sister after trying it for myself and everything going smoothly, I do get the nightly slow down which seems to be common, but a reboot solves that, and with it being early days for SKY willing to put up with it for the time being..

      Anyway I digress

      My sister signed up, was sent the router, recieved an activation date of the

      4th October

      On this day her AOL broadband stopped working but no SKY !!

      the " i " symbol on the router was not lit..

      phoned SKY and so far seems like she's been given one excuse after another...they said BT haven't activated the line, BT say it is..

      SKY then say line tests needed ?? wait 48 hrs, 48 hrs go past still nothing, she rings SKY again they say no record of line tests wait another 48 hrs..

      This is the shortened version, but if the " i " isn't lit , isn't that BT's side ??

      oh and SKY keep having a go at her because she uses the 0800 number they don't like that


    2. Advertisement
    3. #2
      NewsreadeR's Avatar
      NewsreadeR is offline Site Founder
      Exchange: Marshalls Cross
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Aug 2006
      Location
      St Helens
      Posts
      22,211
      Thanks
      108
      Thanked 373 Times in 304 Posts
      Blog Entries
      48
      Hi Irostoke welcome to skyuser

      but if the " i " isn't lit , isn't that BT's side ??
      if it is not lit, then there is no physical connection, so yes its up to BT to do their bit in the exchange




      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

      Follow us on Twitter @skyuser

    4. #3
      lrostoke's Avatar
      lrostoke is offline Sky User Member
      Exchange: Newcastle WMNEW
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Oct 2006
      Location
      Newcastle u Lyme
      Posts
      48
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Thanks

      Thought so, anybody any suggestions on a quick fix if any...seems SKY haven't got a clue and keep fobbing her off, is there a direct number for BT ??

      personally I think she's dropped unlucky with it being a weekend and nothing will be sorted till Monday

    5. #4
      Wheelie's Avatar
      Wheelie is offline Sky User Member
      Exchange: Stanmore LWSTAN
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Aug 2006
      Location
      Stanmore
      Posts
      3,424
      Thanks
      0
      Thanked 0 Times in 0 Posts
      Welcome to the site lrostoke

      Has she checked the BT Checker to see what it says on that?
      Order tracking: Landline orders You will need to register if you don't already have an account.

      Unfortunately its quite possible for SkyBB to have no idea if BT haven't done the required work in the exchange and they tell SkyBB x,y and z but at least the checker will provide a clue.
      Ray

      Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
      ______________________________________

      If you would like to know the straight line distance to your exchange then
      click here
      Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION