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    Help Needed

    This is a discussion on Help Needed within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi. Up until last Friday we was getting a constant speed of 5Mbps, but it has now dropped to just ...

    1. #1
      Colberry's Avatar
      Colberry is offline Sky User Member
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      Help Needed

      Hi.

      Up until last Friday we was getting a constant speed of 5Mbps, but it has now dropped to just 2.5Mps and once or twice a day it comes to a complete halt and the only way to get it up and running again is with a couple of router reboots.


      BT are currently getting our area ready for fibre (due to be ready here by 31st March) so not sure if that could be the cause of it.

      Either way, any suggestions on what the cause could be or any ways of curing it would me very much appreciated.

      Thanks in advance.


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    3. #2
      Scubbie's Avatar
      Scubbie is online now Sky User Moderator
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      Re: Help Needed

      Many other members have complained that they have lost their connections briefly or had their speeds reduced when BTO has been installing Fibre locally.

      I would be inclined to call Sky and ask someone to see if they can increase your connection speed back to where it was. You may need to make two or three calls to find someone who has access to the systems which can do this for you. Don't let them restart you on DLM as there is no requirement for this.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. #3
      Colberry's Avatar
      Colberry is offline Sky User Member
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      Re: Help Needed

      Thank you for your reply and your advice, i'll call them 1st thing in the morning.

     

     

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