Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 10 of 10

    downstream and ping help

    This is a discussion on downstream and ping help within the Sky Broadband help forums, part of the Sky Broadband help and support category; hi all been having a few problems with my bb connection firstly my router was synced at around 8900kbps and ...

    1. #1
      andy585's Avatar
      andy585 is offline Sky User Member
      Exchange: Irvine
      Broadband ISP: Sky Broadband Unlimited
      Router: Sky Hub SR101
      Sky TV: SkyHD box
      Join Date
      Mar 2009
      Location
      ayrshire
      Posts
      119
      Thanks
      6
      Thanked 0 Times in 0 Posts

      downstream and ping help

      hi all

      been having a few problems with my bb connection firstly my router was synced at around 8900kbps and i was getting a constant ping of around 20ms
      which was great it has now dropped to 8200kbps and a ping of over 50ms


      which greatly affects my gaming i have phoned sky and asked to check if my max delays are set to 8 and i am on the gamer profile

      heres my stats
      System Up Time: 0:22:50



      Port

      Status

      TxPkts

      RxPkts

      Collisions

      Tx B/s

      Rx B/s

      Up Time



      WAN

      PPPoA

      3713

      4360

      0

      0

      0

      0:16:59



      LAN



      11401

      11132

      0

      0

      0

      0:22:50



      WLAN



      1531

      847

      0

      0

      0

      0:22:23




      ADSL Link

      Downstream

      Upstream



      Connection Speed

      8232 kbps

      796 kbps



      Line Attenuation

      48.5 db

      28.1 db



      Noise Margin

      7.4 db

      11.0 db

      any help would be greatly appreciated thank you


    2. Advertisement
    3. #2
      boothy_08's Avatar
      boothy_08 is offline Sky User Member
      Exchange: Oldham
      Broadband ISP: Virgin Media 120Mbps
      Router: Superhub 2 VM
      Sky TV: Freeview TV
      Join Date
      Feb 2008
      Location
      Manchester
      Posts
      421
      Thanks
      2
      Thanked 17 Times in 17 Posts

      Re: downstream and ping help

      Your lucky to get 8.2Mbps, your attenuation is quite high.

      Your line might have been re-routed to the exhange causing speed to drop and attenuation to rise.

      With a 7.4db SNR on the donwnstream i dought your gonna get any more speed.

      Ping will have gone up because your line is heavily interleaved, not normal for it to be getting pings that, normally only that high when line has errors so line is heavily interleaved ( uses a lot of error correction ) to keep line connected.

      Phone sky, ask for a gaming profile.

    4. #3
      andy585's Avatar
      andy585 is offline Sky User Member
      Exchange: Irvine
      Broadband ISP: Sky Broadband Unlimited
      Router: Sky Hub SR101
      Sky TV: SkyHD box
      Join Date
      Mar 2009
      Location
      ayrshire
      Posts
      119
      Thanks
      6
      Thanked 0 Times in 0 Posts

      Re: downstream and ping help

      i have been told from sky earlier my line had a lot of errors i spent 30 mins on phone jumping through hoops that have been jumped many times then she told me the errors have cleared and she had fixed it which i peronally think she was lying my SNR is now at 6.8

    5. #4
      boothy_08's Avatar
      boothy_08 is offline Sky User Member
      Exchange: Oldham
      Broadband ISP: Virgin Media 120Mbps
      Router: Superhub 2 VM
      Sky TV: Freeview TV
      Join Date
      Feb 2008
      Location
      Manchester
      Posts
      421
      Thanks
      2
      Thanked 17 Times in 17 Posts

      Re: downstream and ping help

      Yeah sounds right, thats why your latency has gone up.

      Your line is heavily interleaved now to get rid of all the errors, and any errors will be corrected, only bad thing is that it causes ping (latency) to go up.

    6. #5
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: downstream and ping help

      Try opening a Command Prompt and ping bbc.co.uk. You could also go to the Diagnostics section in the router and try a ping to 212.58.241.131.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. #6
      andy585's Avatar
      andy585 is offline Sky User Member
      Exchange: Irvine
      Broadband ISP: Sky Broadband Unlimited
      Router: Sky Hub SR101
      Sky TV: SkyHD box
      Join Date
      Mar 2009
      Location
      ayrshire
      Posts
      119
      Thanks
      6
      Thanked 0 Times in 0 Posts

      Re: downstream and ping help



      getting worse

    8. #7
      andy585's Avatar
      andy585 is offline Sky User Member
      Exchange: Irvine
      Broadband ISP: Sky Broadband Unlimited
      Router: Sky Hub SR101
      Sky TV: SkyHD box
      Join Date
      Mar 2009
      Location
      ayrshire
      Posts
      119
      Thanks
      6
      Thanked 0 Times in 0 Posts

      Re: downstream and ping help

      tryed a ping via router settings and got this

      PING 212.58.241.131 (212.58.241.131): 56 data bytes
      56 bytes from 212.58.241.131: icmp_seq=0 ttl=247 time=50.0 ms
      56 bytes from 212.58.241.131: icmp_seq=1 ttl=247 time=50.0 ms
      56 bytes from 212.58.241.131: icmp_seq=2 ttl=247 time=50.0 ms
      56 bytes from 212.58.241.131: icmp_seq=3 ttl=247 time=50.0 ms

      --- 212.58.241.131 ping statistics ---
      4 packets transmitted, 4 packets received, 0% packet loss
      round-trip min/avg/max = 50.0/50.0/50.0 ms

      which works out at 50ms i have emailed and phoned sky countless times asking to reduce my max delays to 8 and gamer profile which they say i am on
      but when i was on it i had a 20-35ms
      so why the jump to 50ms
      i have been told i have loads of errors on my line could a faulty router cause this by any chance??
      i have ask sky this morning via email if this could be the case

    9. #8
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: downstream and ping help

      If you were once able to get 8.9Mb with a 20ms ping, then your line has developed a fault. As it stands you are syncing a bit too high for your attenuation. The normal speed for this would be 6-7Mb. If ping is your main concern, you should call Sky and ask them to reduce your speed. This should reduce the error rate on your line and decrease the latency. Although you may well be on a 'gamer profile', the speed is probably set too high.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    10. The Following User Says Thank You to Isitme For This Useful Post:

      andy585 (13-03-12)

    11. #9
      andy585's Avatar
      andy585 is offline Sky User Member
      Exchange: Irvine
      Broadband ISP: Sky Broadband Unlimited
      Router: Sky Hub SR101
      Sky TV: SkyHD box
      Join Date
      Mar 2009
      Location
      ayrshire
      Posts
      119
      Thanks
      6
      Thanked 0 Times in 0 Posts

      Re: downstream and ping help

      thanks for the advice i will give sky a call

    12. #10
      andy585's Avatar
      andy585 is offline Sky User Member
      Exchange: Irvine
      Broadband ISP: Sky Broadband Unlimited
      Router: Sky Hub SR101
      Sky TV: SkyHD box
      Join Date
      Mar 2009
      Location
      ayrshire
      Posts
      119
      Thanks
      6
      Thanked 0 Times in 0 Posts

      Re: downstream and ping help

      asked sky to lower my line speed to 6500kbps as i had to many errors on line and reduce max delays to 8



      Connection Speed

      6495 kbps

      798 kbps



      Line Attenuation

      49.0 db

      28.1 db



      Noise Margin

      7.1 db

      7.0 db
      looks like it has worked




      thank you Isitme and all who helped

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION