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    sky broadband checker

    This is a discussion on sky broadband checker within the Sky Broadband help forums, part of the Sky Broadband help and support category; hi guys can someone give me some advice why this is happening to me ive been on the sky website ...

    1. #1
      thecarer1's Avatar
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      sky broadband checker

      hi guys

      can someone give me some advice why this is happening to me

      ive been on the sky website to check on what my estimated broadband speeds are and even though ive got broadband and sky talk and sky as got the line rental as well it keeps on saying that Your current phone line is not compatible with Sky Broadband and Talk

      why is this happening.... does anyone know


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    3. #2
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      Re: sky broadband checker

      Who are you currently with? Do you have any alarm systems going through the phone line at present?
      -------------------------------------------



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      Re: sky broadband checker

      everything ive got at the moment is with sky tv, broadband, sky talk and the line rental is with sky

      as with the alarm then my answer is no

      i can access the estimated speed with my address but not with my telephone number for some reason and we all know that the telephone number gives out a more accurate reading

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      Re: sky broadband checker

      Your phone number may be between databases so to speak.




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      Re: sky broadband checker

      thanks for the reply

      if you are correct about that newsreader then its taking a long time to get it sorted because ive had skytalk for well over 18 months now

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      Re: sky broadband checker

      The only other explanation in that case, is that you already have what Sky have to offer, therefore their route for you to choose is not possible, if that makes sense. ie the fact that you have Sky already cannot then allow you to migrate to Sky.

      I cannot think of any other reasons then the 2 I have suggested.

      I guess the sure way to find out is to try another provider's checker, and see if that would be possible?

      It maybe just that Sky' systems exclude people already on their service.




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      Re: sky broadband checker

      Most speed estimaters tend to fail when you are on an LLU line.

      My Line rental is also with Sky and I can't get anything like that to work whether it is on Sky's checker or BT.

      If it is really important to you, use the BT Infinity site to check what is possible on your line. Don't bother to put in your telephone number, use the Address & Postcode method.

      BT Infinity – super fast broadband with a fibre optic internet connection

      P.S. It estimates that my connection would be 17mb/s.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

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      Re: sky broadband checker

      well thats going to be a tough job to do because most of the checkers ive tried require a BT telephone number... so ive got no chance of checking that

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      Re: sky broadband checker

      If you already have Sky talk and Broadband on your line it will always show this -
      Your current phone line is not compatible with Sky Broadband and Talk. To take Sky Broadband and Talk, please use our address checker to see if you can also order a compatible Sky Talk phone line.
      If you try BT or any other checker you will get
      There is no data available for this number. This could be either because it is not a BT line or it is a new BT number that has just been provided. Most new numbers will appear on the checker 24 hours after BT has installed the line.
      The only thing you can use is the ones which use the post code and these are not always very accurate. The one on this site will give you some feedback. SkyUser - Sky Broadband Availability and Exchange Checker

      TomD


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