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    Isleworth Exchange woes

    This is a discussion on Isleworth Exchange woes within the Sky Broadband help forums, part of the Sky Broadband help and support category; Not only is it the only exchange in the area with out FTTC and an ever changing arrival date but ...

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      boomish's Avatar
      boomish is offline Sky User Member
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      Isleworth Exchange woes

      Not only is it the only exchange in the area with out FTTC and an ever changing arrival date but the Sky service has suffered an outage since yesterday!!
      I work from home and rely on the net connection so this is really becoming a problem , I was already tempted by Virgins cable service now I may well take it up.


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    3. #2
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
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      Re: Isleworth Exchange woes

      Quote Originally Posted by boomish View Post
      Not only is it the only exchange in the area with out FTTC and an ever changing arrival date but the Sky service has suffered an outage since yesterday!!
      FTTC installation dates are governed by BTO and BDUK. There is not a great deal that Sky can do in this regards.

      As for outages, I haven't noticed anything come through on the feed from Sky. I have also just looked at the Sky site and there is only one broadband issue. This is related to the slow speeds that some are experiencing.

      Quote Originally Posted by boomish View Post
      I work from home and rely on the net connection so this is really becoming a problem , I was already tempted by Virgins cable service now I may well take it up.
      Any supplier can experience temporary problems in different pars of the country.

      I would point out though that Sky Broadband is a domestic product. If you had a specific product for work, then your down time would be much less as your line would be prioritised and you would be entitled to compensation if it was down for a matter of a few hours. The compensation should also cover loss of business.

      I suspect that Virgin Cable is also a domestic product. I would suggest that you really read their T&Cs before signing up too. The clause about them having the right to examine the content of any computer connected to your network is particularly interesting.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     

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