Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 8 of 10 FirstFirst ... 678910 LastLast
    Results 71 to 80 of 94
    Like Tree2Likes

    Newbie considering moving to Sky.

    This is a discussion on Newbie considering moving to Sky. within the Sky Broadband help forums, part of the Sky Broadband help and support category; Originally Posted by Isitme Very droll . I think you are still on course for 15-16Mb. Only a tongue in ...

    1. #71
      badger_rs350's Avatar
      badger_rs350 is offline Sky User Member
      Exchange: SLHLG
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Feb 2012
      Location
      N.E Lincs
      Posts
      40
      Thanks
      3
      Thanked 1 Time in 1 Post

      Re: Newbie considering moving to Sky.

      Quote Originally Posted by Isitme View Post
      Very droll.

      I think you are still on course for 15-16Mb.
      Only a tongue in cheek comment Isitme, must be the moderator in me.

      I've been grateful for the help I've received.


    2. Advertisement
    3. #72
      badger_rs350's Avatar
      badger_rs350 is offline Sky User Member
      Exchange: SLHLG
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Feb 2012
      Location
      N.E Lincs
      Posts
      40
      Thanks
      3
      Thanked 1 Time in 1 Post

      Re: Newbie considering moving to Sky.

      Morning, this is your daily DLM wake up call

      Day 5 and again no real change although I did notice the speeds and downstream margin wandering a little late last night.

      WAN uptime is nearly 51 hours now since the last reset.

      ADSL Link Downstream Upstream
      Connection Speed 12286 kbps 945 kbps
      Line Attenuation 24.5 dB 14.7 dB
      Noise Margin 9.9 dB 15.3 dB

    4. #73
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Newbie considering moving to Sky.

      If it does not move tonight, give Sky a call.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    5. #74
      badger_rs350's Avatar
      badger_rs350 is offline Sky User Member
      Exchange: SLHLG
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Feb 2012
      Location
      N.E Lincs
      Posts
      40
      Thanks
      3
      Thanked 1 Time in 1 Post

      Re: Newbie considering moving to Sky.

      Morning again.

      Day 6 of DLM and I'm getting a bit bored now...

      I did have to unplug my router from the telephone line for a few minutes last night so obviously the WAN time reset then but nothing on the DLM at the usual 05:30 this morning.

      My speeds wandered quite a bit last night following my WAN disconnect but I supose that can only be expected. I also noticed my downstream noise margin drop into the low 8's but again didn't think too much of this.

      ADSL Link Downstream Upstream
      Connection Speed 12286 kbps 945 kbps
      Line Attenuation 24.5 dB 14.6 dB
      Noise Margin 9.8 dB 15.4 dB


      Strictly speaking I've got another 4 days of DLM left so I'm debating whether it's worth giving Sky a call or not.

      I may just let it run its course over the bank holiday then I've at least let it run its full 10 day duration.

      For info, the speed estimate for my line on My Sky is 11.2 - 18.0Mbps.

      As usual, any guidance would be appreciated.
      Last edited by badger_rs350; 05-04-12 at 09:25 AM.

    6. #75
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,896
      Thanks
      810
      Thanked 2,194 Times in 2,064 Posts

      Re: Newbie considering moving to Sky.

      DLM can actually last from a couple of days to 20 days. 10 days are mentioned as the vast majority are completed by then.

      Could you take a look at your My Sky page on the Sky website please? It takes 3 days to update it, but it would confirm there if DLM has completed.

      I personally would call Sky and ask for my line to be manually reconfigured if this is the case.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    7. #76
      badger_rs350's Avatar
      badger_rs350 is offline Sky User Member
      Exchange: SLHLG
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Feb 2012
      Location
      N.E Lincs
      Posts
      40
      Thanks
      3
      Thanked 1 Time in 1 Post

      Re: Newbie considering moving to Sky.

      Hi Scubbie.

      A cheeky little sneak visit at work from me...

      Just checked 'My Sky' and have still got the line test warning:

      Testing on your broadband connection began on
      31/03/2012
      and will be completed within 10 days.

      Using the usual quick speedtest (speedtest.net) sites my best speeds are around the 10Mb/s down with 0.8Mb/s up with a 50ms ping, and have been pretty consistent over the last couple of days.

      I'm just a bit hesitant to call Sky during the 10 day training in case it backfires on me.

      Is there a specific level of support I need to talk to for a manual configuration request or is it 'luck of the draw' on who you get when you ring and the level of knowledge or access that they have?

    8. #77
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,896
      Thanks
      810
      Thanked 2,194 Times in 2,064 Posts

      Re: Newbie considering moving to Sky.

      The systems that Sky's call centres use are also updated around the same time as your My Sky page. Technically they are not supposed to play with the connection before the initial DLM process has completed, so I would agree with you at this stage and not call Sky.

      Recently Sky enabled more of the first line of support to have access to the systems to reconfigure the lines. Does this mean that there are some inexperienced people who now have access? Yes, but we all need to learn at some stage. Will they all make mistakes? don't we all?

      Previously we would suggest that people may need to call two or three times before they might get someone who can reconfigure a line. If the first line support people can't help, ask if a supervisor or manager can help, otherwise see if you can be passed to CST. These people have a little more knowledge and more of them have better experience.

      Basically if you have your line manually configured, post the new stats up on the forum and we can help you to see if the result is good or bad. Some issues I have witnessed indicate that the upstream has been overlooked, but in recent months most have been very good.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    9. The Following User Says Thank You to Scubbie For This Useful Post:

      badger_rs350 (06-04-12)

    10. #78
      badger_rs350's Avatar
      badger_rs350 is offline Sky User Member
      Exchange: SLHLG
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Feb 2012
      Location
      N.E Lincs
      Posts
      40
      Thanks
      3
      Thanked 1 Time in 1 Post

      Re: Newbie considering moving to Sky.

      Smee again.

      Just logged onto mysky to find that apparently my DLM has finished.

      This is the message:

      We constantly monitor your line to make sure it has been set to support the fastest speed possible whilst maintaining a stable connection.

      Line connection testing completed on 05/04/2012, resulting in the following settings:

      Download speed setting
      Your connection has been set to a download speed of up to 12.3Mbps .

      Upload speed setting
      Your connection has been set to an upload speed of up to 1.3Mbps .

      These are my router stats I've just taken:

      ADSL Link Downstream Upstream
      Connection Speed 12286 kbps 945 kbps
      Line Attenuation 24.5 dB 14.6 dB
      Noise Margin 9.7 dB 15.6 dB

      From the knowledge gained on here I don't think things are adding up.

      Any feedback welcome.

    11. #79
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Newbie considering moving to Sky.

      Now is the time to call Sky and ask them to configure your line manually as DLM has left the speed too low. You may have to call a few times before you get someone to listen to you.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    12. The Following User Says Thank You to Isitme For This Useful Post:

      badger_rs350 (06-04-12)

    13. #80
      User05's Avatar
      User05 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Fibre Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Dec 2008
      Posts
      3,030
      Thanks
      0
      Thanked 171 Times in 164 Posts

      Re: Newbie considering moving to Sky.

      Downstream: Capped at 12288kbps.
      Upstream: Apparently uncapped to 1312kbps according to the MySky report there. From experience, upstream training in at 945kbps with a high SNR usually denotes high noise protection set.

      In a nutshell, call Sky and ask them to reprofile/uncap the line. If you're on SVBN, the 18 or 20mbps profile will do the trick.

     

     
    Page 8 of 10 FirstFirst ... 678910 LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION