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    • 1 Post By Scubbie

    SKY fixing "problematic" exchanges

    This is a discussion on SKY fixing "problematic" exchanges within the Sky Broadband help forums, part of the Sky Broadband help and support category; saw this on SKY's website.... thought I would share on here so anyone affected could see theyre sorting it Live ...

    1. #1
      snadge's Avatar
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      SKY fixing "problematic" exchanges

      saw this on SKY's website.... thought I would share on here so anyone affected could see theyre sorting it

      Live Issue: Intermittent broadband connection issues for a small number of Sky Broadband customers

      Broadband

      We are aware of a number of customers who are experiencing intermittent service issues with their Sky Broadband service. We are currently working on identifying and fixing the small number of telephone exchanges affected and will post more details no later than Wednesday 29 th February on how we plan to resolve the current issues. We apologise for anyone experiencing connection problems and would encourage impacted customers to check back here on Wednesday for an update. Thank you.
      - Hardware - Netgear DG834Nv1
      - Line Attenuation - 27.5db
      - Sync Rate - 17,600k
      - Noise Margin - 7db
      - Latency - 28ms


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    3. #2
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      Re: SKY fixing "problematic" exchanges

      You will find that NewsreadeR and SatDish have set up a RSS feed that picks things like this up automatically.

      For Broadband issues: Sky Broadband Service Status

      Sky Talk issues end up in: Sky Talk

      There are also feeds for Sky TV issues too.

      P.S. Often they appear on this site before they appear on the Sky website. Also since once the post is made it is not deleted, members can look to see any historical trends.
      NewsreadeR likes this.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. #3
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      Re: SKY fixing "problematic" exchanges

      ahh right...thats good

      i know now for next time then
      - Hardware - Netgear DG834Nv1
      - Line Attenuation - 27.5db
      - Sync Rate - 17,600k
      - Noise Margin - 7db
      - Latency - 28ms

    5. #4
      snadge's Avatar
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      Re: SKY fixing "problematic" exchanges

      an advisor on their forums has confirmed that its also related to the latency problems they been having and more data is to come once they get a look into it
      - Hardware - Netgear DG834Nv1
      - Line Attenuation - 27.5db
      - Sync Rate - 17,600k
      - Noise Margin - 7db
      - Latency - 28ms

    6. #5
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      Re: SKY fixing "problematic" exchanges

      Quote Originally Posted by Scubbie View Post
      Also since once the post is made it is not deleted, members can look to see any historical trends.
      I never knew Sky deleted them once the issue was resolved, just checked, and they do.




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    7. #6
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      Re: SKY fixing "problematic" exchanges

      Quote Originally Posted by snadge View Post
      an advisor on their forums has confirmed that its also related to the latency problems they been having and more data is to come once they get a look into it
      I hope Sky sort things out for those suffering with latency issues, but in all fairness, I bet even Sky are amazed at how many people they have signed up thus far.

      I know for definite, adding additional backhaul is a priority. It doesn't help those that are suffering, but it does show that Sky are serious about being one of the (if not the) best ISPs out there.




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    8. #7
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      Re: SKY fixing "problematic" exchanges

      Quote Originally Posted by NewsreadeR View Post
      I never knew Sky deleted them once the issue was resolved, just checked, and they do.
      This is one huge advantage to SkyUser have the RSS feeds.

      If someone asks just how reliable Sky is, it can be seen in the forum's archives. The volume of posts IMHO shows a good trend. It also shows that whoever makes the posts never checks their spelling & grammar judging by the number of typos in them.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     

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