Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 1 of 2 12 LastLast
    Results 1 to 10 of 12

    Very Slow Connection, Please Help !

    This is a discussion on Very Slow Connection, Please Help ! within the Sky Broadband help forums, part of the Sky Broadband help and support category; I have been using the wireless router from 2008( i think ) for 3.5 years now and my connection was ...

    1. #1
      Juergen's Avatar
      Juergen is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky Basic
      Join Date
      Feb 2012
      Posts
      5
      Thanks
      2
      Thanked 0 Times in 0 Posts

      Unhappy Very Slow Connection, Please Help !

      I have been using the wireless router from 2008( i think ) for 3.5 years now and my connection was not the best but ok.
      Since christmas my connection has been very bad. I have upgraded my router to the Sagecom F@ST2504n model. It says that my line can give me a connection up to 5MB but im no where close to that. I got this router 2 days ago and I know Sky starts my connection at low speeds but when I looked at others people speed at the beggining I just could not believe my connection would be started this low ! Since I got the new router my speed has gone up by 100kb/s. I do not know if Sky will boost my speed in a couple of days or if im doing something wrong. I can not even load Sky.com in under 20 seconds!

      I would really appreciate it if you could help me.
      Here are my routers statistics:
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 1779165 1883914 0 748 390451050 34:09:19
      LAN Up 691322 878082 0 596 1223 34:10:39
      WLAN Up 1365982 1010105 0 35036 4489 34:02:01
      ADSL Link Downstream Upstream
      Connection Speed 378 kbps 606 kbps
      Line Attenuation 42.5 dB 24.3 dB
      Noise Margin 8.8 dB 11.0 dB


    2. Advertisement
    3. #2
      andrewjr's Avatar
      andrewjr is offline Sky User Member
      Exchange: NDSIT
      Broadband ISP: NowTV 40/10 & VM 200 Gamer
      Router: Netgear R7000 with XWRT-Vortex
      Sky TV: Other
      Join Date
      Sep 2006
      Posts
      1,233
      Thanks
      27
      Thanked 140 Times in 107 Posts

      Re: Very Slow Connection, Please Help !

      are you going through DLM again?

      have you tried testing from the master socket? if not try it and repost your stats

    4. #3
      Juergen's Avatar
      Juergen is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky Basic
      Join Date
      Feb 2012
      Posts
      5
      Thanks
      2
      Thanked 0 Times in 0 Posts

      Re: Very Slow Connection, Please Help !

      It is plugged in the master socket.

    5. #4
      andrewjr's Avatar
      andrewjr is offline Sky User Member
      Exchange: NDSIT
      Broadband ISP: NowTV 40/10 & VM 200 Gamer
      Router: Netgear R7000 with XWRT-Vortex
      Sky TV: Other
      Join Date
      Sep 2006
      Posts
      1,233
      Thanks
      27
      Thanked 140 Times in 107 Posts

      Re: Very Slow Connection, Please Help !

      sorry i meant the test socket which is behind the master socket, blond moment

    6. #5
      Juergen's Avatar
      Juergen is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky Basic
      Join Date
      Feb 2012
      Posts
      5
      Thanks
      2
      Thanked 0 Times in 0 Posts

      Re: Very Slow Connection, Please Help !

      Sorry, where is the Test Socket?

    7. #6
      NewsreadeR's Avatar
      NewsreadeR is offline Site Founder
      Exchange: Marshalls Cross
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Aug 2006
      Location
      St Helens
      Posts
      22,211
      Thanks
      108
      Thanked 373 Times in 304 Posts
      Blog Entries
      48

      Re: Very Slow Connection, Please Help !





      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

      Follow us on Twitter @skyuser

    8. The Following User Says Thank You to NewsreadeR For This Useful Post:

      Juergen (26-02-12)

    9. #7
      Scubbie's Avatar
      Scubbie is online now Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,902
      Thanks
      810
      Thanked 2,195 Times in 2,065 Posts

      Re: Very Slow Connection, Please Help !

      Quote Originally Posted by Juergen View Post
      Sorry, where is the Test Socket?
      The Test Socket is located behind the faceplate of an NTE5 Socket. Take a look at the link below:

      Sky User - How to test your Master Socket

      I suspect that something has been plugged into a telephone socket without a microfilter. Take a look at all your telephone sockets and check that the first item plugged in is a microfilter. This specifically does include the telephone lead that goes to the back of a Sky STB.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    10. The Following User Says Thank You to Scubbie For This Useful Post:

      Juergen (26-02-12)

    11. #8
      Juergen's Avatar
      Juergen is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky Basic
      Join Date
      Feb 2012
      Posts
      5
      Thanks
      2
      Thanked 0 Times in 0 Posts

      Re: Very Slow Connection, Please Help !

      I cannot find a socket that looks similar to the master socket or test socket .. Where would it be likely to be located ? Ground floor, 1st or 2nd ? I have plugged my router into every one but its always the same answer. Also what I find weird is that why is my Upstream higher than my downstream ? Isnt it supposed to be the other way around??
      Last edited by Juergen; 26-02-12 at 09:32 PM.

    12. #9
      Scubbie's Avatar
      Scubbie is online now Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,902
      Thanks
      810
      Thanked 2,195 Times in 2,065 Posts

      Re: Very Slow Connection, Please Help !

      There should be a capacitor behind the faceplate for the master socket.

      In some cases the capacitor is blue, but more often it is a yellow one, the size of a AAA battery.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    13. #10
      Juergen's Avatar
      Juergen is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky Basic
      Join Date
      Feb 2012
      Posts
      5
      Thanks
      2
      Thanked 0 Times in 0 Posts

      Re: Very Slow Connection, Please Help !

      Thanks I will try that tomorrow. Do you think this is the only problem or could there be others and also should I be getting better connection by looking at my statistics ??

     

     
    Page 1 of 2 12 LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION