Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 3 of 8 FirstFirst 12345 ... LastLast
    Results 21 to 30 of 72
    Like Tree1Likes

    Could you give me an estimate on what speed to expect please..

    This is a discussion on Could you give me an estimate on what speed to expect please.. within the Sky Broadband help forums, part of the Sky Broadband help and support category; Originally Posted by ukdarrenfan Well these are my router statistics from this morning-it's gone down again! DLM is doing nothing ...

    1. #21
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,893
      Thanks
      810
      Thanked 2,194 Times in 2,064 Posts

      Re: Could you give me an estimate on what speed to expect please..

      Quote Originally Posted by ukdarrenfan View Post
      Well these are my router statistics from this morning-it's gone down again! DLM is doing nothing for me other than reducing my speed. Is there any reason why it should be this bad? The only difference in my set up at the moment is that I now have the router in the living room on a telephone extension cable, whereas before it was plugged into a telephone extension socket before in another room. It's getting ridiculous now. I'm certainly going to change the setup because this speed is rubbish. I never expected it to be this bad.
      I have highlighted the likely cause.

      Your broadband connection is using ADSL2+, which uses a wider bandwidth than ADSL1. This means that it is mosusceptibleble to outside interference and poor line quality. DLM is therefore capping your line speed in an attempt to reduce the number of errors that are picked up.

      You have a large noise margin which suggests to me that your line is picking up lots of hard errors (namely CRC errors). I believe that you wdefinitelyately benefit from finding the Master Socket and using that. It you don't have an NTE5 socket, consider getting one fitted. Also consider fitting a filtered faceplate.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms


    2. Advertisement
    3. #22
      timc's Avatar
      timc is offline Sky User Member
      Exchange: Hadleigh, Essex
      Broadband ISP: BT Infinity
      Router: Billion 7800N
      Sky TV: Sky+HD box
      Join Date
      May 2011
      Location
      Hadleigh,Essex
      Posts
      299
      Thanks
      3
      Thanked 21 Times in 21 Posts

      Re: Could you give me an estimate on what speed to expect please..

      Quote Originally Posted by Scubbie View Post
      Your broadband connection is using ADSL2+, which uses a wider bandwidth than ADSL1. This means that it is mosusceptibleble to outside interference and poor line quality. DLM is therefore capping your line speed in an attempt to reduce the number of errors that are picked up.
      You wrote something in another thread about checking grammar/spelling I think.

    4. #23
      gymno's Avatar
      gymno Guest
      Exchange:
      Broadband ISP:
      Router:
      Sky TV:

      Re: Could you give me an estimate on what speed to expect please..

      'wdefinitelyately'

    5. #24
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,893
      Thanks
      810
      Thanked 2,194 Times in 2,064 Posts

      Re: Could you give me an estimate on what speed to expect please..

      Quote Originally Posted by timc View Post
      You wrote something in another thread about checking grammar/spelling I think.
      Opps!

      I use ieSpell and it often messes up the text on this new editor. I normally double check before posting, but missed that one. I also have a bad habit of putting an 'a' in definitely which gets picked up frequently.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    6. #25
      ukdarrenfan's Avatar
      ukdarrenfan is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Feb 2012
      Posts
      59
      Thanks
      0
      Thanked 1 Time in 1 Post

      Re: Could you give me an estimate on what speed to expect please..

      Ordered the fitted faceplate this morning, along with a 5m twisted pair adsl cable. Phone has been changed over this morning so should now be on SVBN. Line attenuation has gone up to 44.5db. With O2 it was always 42 and I was on ADSL2+ with them. Is this again caused by the telephone cable extension?

    7. #26
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,893
      Thanks
      810
      Thanked 2,194 Times in 2,064 Posts

      Re: Could you give me an estimate on what speed to expect please..

      The best way for you to confirm things would be to connect your router to the Test socket, if you have one behind the faceplate on the Master socket, and look at the connection stats there. If the Line Attenuation drops, then you have a good indication. However comparing between suppliers is subject to a number of factors outside our control.

      When changing providers, your connection at the telephone exchange is moved from one set of equipment to another when at least one is an LLU provider. Different routers calculate the Line Attenuation in a different way to each other.

      Personally I am not keen on ADSL Extensions, but I will have to admit that when a good quality one is used they can be beneficial and do not generally lose any connection speed.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    8. #27
      ukdarrenfan's Avatar
      ukdarrenfan is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Feb 2012
      Posts
      59
      Thanks
      0
      Thanked 1 Time in 1 Post

      Re: Could you give me an estimate on what speed to expect please..

      Also, forgive me if I sound thick, but I want to make sure I get this right....when I fit the filtered faceplate, where does the Sky box bit go? It's on some kind of splitter. Will that go in the phone part, with the phone cable then plugged in and the ADSL lead directly into the faceplate socket?

    9. #28
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,893
      Thanks
      810
      Thanked 2,194 Times in 2,064 Posts

      Re: Could you give me an estimate on what speed to expect please..

      Quote Originally Posted by ukdarrenfan View Post
      Also, forgive me if I sound thick, but I want to make sure I get this right....when I fit the filtered faceplate, where does the Sky box bit go? It's on some kind of splitter. Will that go in the phone part, with the phone cable then plugged in and the ADSL lead directly into the faceplate socket?
      The Sky TV STB requires a 'normal' telephone connection, in much the same way as a Fax machine.

      Always plug it into the 'Telephone' side of a filtered faceplate. The socket on the ADSL port is a different size and shape.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    10. #29
      ukdarrenfan's Avatar
      ukdarrenfan is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Feb 2012
      Posts
      59
      Thanks
      0
      Thanked 1 Time in 1 Post

      Re: Could you give me an estimate on what speed to expect please..

      Thanks. I'll wait for the faceplate and the extension cable and sort it out straight away. It's hardly likely to make the DLM much worse! Just hope the faceplate isn't too hard to fit. I know everyone says it's easy but I'll probably get it all wrong!

    11. #30
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,893
      Thanks
      810
      Thanked 2,194 Times in 2,064 Posts

      Re: Could you give me an estimate on what speed to expect please..

      Should DLM complete and leave you capped, there is a relatively simple process to do to get your line speed increased.

      A simple call to Sky (or three) will be required. Explain that you have made 'significant improvements' to your connection and ask if someone can manually configure your line. Not everyone has access to the correct systems, so you may need to make two or three calls in order to get someone who can do it.

      If you do resort to this, please do post your stats afterwards as not everyone sets things correctly and often the upload speed is forgotten. A low upload speed would hamper your connection.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     
    Page 3 of 8 FirstFirst 12345 ... LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION