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    Speed Dropped Considerably

    This is a discussion on Speed Dropped Considerably within the Sky Broadband help forums, part of the Sky Broadband help and support category; Great thread thank you so much,i wonder if you could help reading your post i cant understand my net speed ...

    1. #1
      monkeychunkuk's Avatar
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      Speed Dropped Considerably

      Great thread thank you so much,i wonder if you could help reading your post i cant understand my net speed
      i used to to get 3/4 meg but as of late (since using net flicks) my connection is stuck at 1.5 meg am i being capped?
      how do fix this?



      Sorry about the big image


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    3. #2
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      Re: Speed Dropped Considerably

      Something is dreadfully wrong, you should be getting miles more speed than that.

      It maybe a case of ringing Sky, you ain't being capped, Sky do not throttle etc on LLU products.




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    4. #3
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      Re: Speed Dropped Considerably

      cheers ill give them a ring

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      Re: Speed Dropped Considerably

      Quote Originally Posted by monkeychunkuk View Post
      cheers ill give them a ring

      We estimate your line is capable of between 8mb to 9mb broadband on an ADSL2+ service. This ADSL2 Line Speed Calculator is a best guess only, as to the broadband speed that maybe possible on your telephone line. The checker provides results of up to 24mb with the data that is made available to us. This is purely for indication only and should not be classed as the Line Speed that you would receive on any ADSL or LLU product from another ISP

      SkyUser - Potential ADSL2 Line Speed Checker & Calculator




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      Re: Speed Dropped Considerably

      As you can see, you are getting far less than the estimator.

      How long have you been connected?

      If less than 10 days, you maybe subject to DLM




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      Re: Speed Dropped Considerably

      Cheers for the help here is what the guy said,the max speed predicted is 4.8 meg and that my speed
      has reduce because of the line interuption, so thier server is lowering to find the most stable connection.the guy who can change this online was at lunch so he has left it with him i will update my speeds etc.

      Question is how do i stop it happening agian? i have changed my filters and checked sll the sockets.

      here is my speed now

      Last edited by monkeychunkuk; 20-02-12 at 03:00 PM.

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      Re: Speed Dropped Considerably

      Connect to your test socket (if you have one and post again). If the noise margin jumps up then you have a wiring issue. If not, it's an external line fault and Sky will need to get BT involved to fix it
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      Re: Speed Dropped Considerably

      just too add (I know all hardware is different) but I had a 39db line and I synced at 13,000k and got 11.5Mbps in speedtests with 6db SNR... so you should be getting AT LEAST a 10,000k-12,000k sync rate with 39.5db and 7db SNR - this is assuming your on Unlimited @ 7.50

      fault or interference has probably been causing the line to drop, on most broadband connections when this happens line management systems kick in and raise the noise margin (which lowers the sync rate) to make the line more stable... if it persists its possible for the line speed to keep reducing and Noise Margin to raise as the system keeps thinking there is fault, it keeps going in hope that the noise margin gets to the point the interference will not raise above it and then the line is stable (but with low speeds) , however iam not that familiar with SKY's system, your noise margin seems fine after speaking to SKY (well 8db instead of 7db) - could it be possible they have you on a 4Mb fixed profile (lowered slightly by the 8db margin instead of 7db) because of these 'interruptions'..? therefore until the profile is changed you will stay on 4Mb ..? just a guess like, maybe one of the others can enlighten me on SKY's system - I dunno if SKY implement a system that automatically lifts fixed low profiles once it detects line stability (i.e. no more interruptions)
      - Hardware - Netgear DG834Nv1
      - Line Attenuation - 27.5db
      - Sync Rate - 17,600k
      - Noise Margin - 7db
      - Latency - 28ms

     

     

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