Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 6 of 6

    New Sky broadband not as fast as expected

    This is a discussion on New Sky broadband not as fast as expected within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi there, I recently moved home and ordered Sky Broadband Unlimited with Sky Talk Freetime and it was activated last ...

    1. #1
      Thwomp's Avatar
      Thwomp is offline Sky User Member
      Exchange: Hitchin
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagemcom 2504N
      Sky TV: None
      Join Date
      Feb 2012
      Posts
      2
      Thanks
      4
      Thanked 0 Times in 0 Posts

      Question New Sky broadband not as fast as expected

      Hi there, I recently moved home and ordered Sky Broadband Unlimited with Sky Talk Freetime and it was activated last Tuesday, so 9 days ago. Our download speed started at about 4mbps and inched upwards over the course of about 3 or 4 days to its current level of 8191kbps. I understand that the initial DLM lasts for 10 days, so unless something changes tomorrow I assume that this is my final speed. I am a little disappointed with this as I seem to remember that the estimate that I was given when I ordered was between 9mbps and 16mbps. If this does turn out to be my final speed, is there anything that I can do about it?

      Thanks!


    2. Advertisement
    3. #2
      launton's Avatar
      launton is offline Sky User Member
      Exchange: LVROY (Liverpool Royal)
      Broadband ISP: Plusnet Fibre
      Router: Asus RT-N66U
      Sky TV: Humax HDR-1000S
      Join Date
      Jan 2012
      Location
      Liverpool
      Posts
      115
      Thanks
      6
      Thanked 16 Times in 15 Posts

      Re: New Sky broadband not as fast as expected

      The first thing to do is post your router stats to see if people can advise you better. After DLM has finished you can call sky and they will tweak your connection manually.

    4. The Following User Says Thank You to launton For This Useful Post:

      Thwomp (17-02-12)

    5. #3
      Thwomp's Avatar
      Thwomp is offline Sky User Member
      Exchange: Hitchin
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagemcom 2504N
      Sky TV: None
      Join Date
      Feb 2012
      Posts
      2
      Thanks
      4
      Thanked 0 Times in 0 Posts

      Re: New Sky broadband not as fast as expected

      System Up Time: 226:18:33
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 5856008 6786408 0 0 0 137:54:55
      LAN Down 0 0 0 0 0 226:18:33
      WLAN Up 14744129 11705137 0 0 0 226:18:11
      ADSL Link Downstream Upstream
      Connection Speed 8191 kbps 796 kbps
      Line Attenuation 32.0 dB 17.7 dB
      Noise Margin 11.3 dB 14.5 dB

    6. #4
      launton's Avatar
      launton is offline Sky User Member
      Exchange: LVROY (Liverpool Royal)
      Broadband ISP: Plusnet Fibre
      Router: Asus RT-N66U
      Sky TV: Humax HDR-1000S
      Join Date
      Jan 2012
      Location
      Liverpool
      Posts
      115
      Thanks
      6
      Thanked 16 Times in 15 Posts

      Re: New Sky broadband not as fast as expected

      Sticking your attenuation in kitz chucks back this, which seems more reasonable, although other factors may need looking at by more knowledgeable people. I think you can get better after DLM has finished

      New Sky broadband not as fast as expected-.-kitz-max-speed-calculator-.-2012-02-16-20-15-37.jpg

    7. The Following User Says Thank You to launton For This Useful Post:

      Thwomp (17-02-12)

    8. #5
      boothy_08's Avatar
      boothy_08 is offline Sky User Member
      Exchange: Oldham
      Broadband ISP: Virgin Media 120Mbps
      Router: Superhub 2 VM
      Sky TV: Freeview TV
      Join Date
      Feb 2008
      Location
      Manchester
      Posts
      421
      Thanks
      2
      Thanked 17 Times in 17 Posts

      Re: New Sky broadband not as fast as expected

      I reckon your lines capable of 9 - 11Mbps, looks like it ahs a bit more room for improvement, the upstream as well.

      Expect at least 9Mbps after DLM has finished or after sky manually configure it.

    9. The Following User Says Thank You to boothy_08 For This Useful Post:

      Thwomp (17-02-12)

    10. #6
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,894
      Thanks
      810
      Thanked 2,194 Times in 2,064 Posts

      Re: New Sky broadband not as fast as expected

      The speed estimator tool on this forum suggests a downstream speed of between 12mb to 14mb for your line attenuation (see the Tools button above & #3 in the list).

      The WAN uptime posted with your connection stats suggests that DLM has indeed completed, so I would be inclined to give Sky a friendly call and ask someone to manually reconfigure your connection. Please be aware that not everyone has access to the correct systems so you may need to make a few calls.

      When all is done, please post your revised connection stats so that we can check that you are indeed getting the best from your connection. Some have been known to forget the upstream connection, which is just as important to get right.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    11. The Following User Says Thank You to Scubbie For This Useful Post:

      Thwomp (17-02-12)

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION