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    New sky broadband is slow and pings are high

    This is a discussion on New sky broadband is slow and pings are high within the Sky Broadband help forums, part of the Sky Broadband help and support category; Oh i forgot and if your pings are higher than 26 - 30ms to UK servers its only because your ...

    1. #11
      boothy_08's Avatar
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      Re: New sky broadband is slow and pings are high

      Oh i forgot and if your pings are higher than 26 - 30ms to UK servers its only because your line is poor and is getting a lot of errors on the line so sky usually put you on a profile that uses more error correction to help your connection get the maximum speed still and stops it from disconnecting, you see people with 40ms+ to uk servers is because of this.


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    3. #12
      IWasNotTheEnemy's Avatar
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      Re: New sky broadband is slow and pings are high

      That guy's on Connect, hence the poor pings
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #13
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      Re: New sky broadband is slow and pings are high

      Quote Originally Posted by UsingNewRouter View Post
      I keep reading these posts about high pings and it's mostly Sky users. If you go to any other ISP forum you don't see this level of complaints over pings

      The sheer level of complaints about high pings and poor speeds on the official forum would put me off getting Sky Max. The sheer level of complaints, the sheer intensity of complaints over pings and speeds, that can't be good for Sky
      Bt are having problems more and more, Full VM, they have alot problems in particular gamers and I've experiance of both

    5. #14
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      Re: New sky broadband is slow and pings are high

      You call this normal. http://www.speedtest.net/result/1777462539.png Like I already said twice, this never happened on talktalk.

    6. #15
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      Re: New sky broadband is slow and pings are high

      C:\Windows\system32>tracert bbc.co.uk

      Tracing route to bbc.co.uk [212.58.241.131]
      over a maximum of 30 hops:

      1 <1 ms <1 ms <1 ms SkyRouter.Home [192.168.0.1]
      2 43 ms 41 ms 42 ms 5e0b8e7e.bb.sky.com [94.11.142.126]
      3 179 ms 182 ms 184 ms 10.245.184.145
      4 187 ms 192 ms 190 ms ip-84-38-37-126.easynet.co.uk [84.38.37.126]
      5 183 ms 178 ms 180 ms 212.58.238.189
      6 * * * Request timed out.
      7 152 ms 147 ms 149 ms ae1.er01.rbsov.bbc.co.uk [132.185.254.46]
      8 145 ms 144 ms 143 ms 132.185.255.134
      9 160 ms 158 ms 151 ms bbc.co.uk [212.58.241.131]

      Trace complete.

      C:\Windows\system32>

      Looks like it is not on my side...
      Last edited by Alex20; 16-02-12 at 11:43 PM.

    7. #16
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      Re: New sky broadband is slow and pings are high

      You can't compare one ISP to another in such basic terms. As I've already said there are differences in the way the connections are delivered. OK, you sync at 3Mbps but why use a speed tester which is actually creditable as opposed to speedtest.net
      -------------------------------------------



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    8. #17
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      Re: New sky broadband is slow and pings are high

      Quote Originally Posted by UsingNewRouter View Post
      I'm not receiving slow speeds at all, I only receive slow speeds when I'm supposed to, and that's during peak times. Just done a speedtest via speedtest.net: 6.76Mbps and my line can only handle 6. It's the router, it's absolutely rubbish. Also, BT's upload on the their 8meg package was 20kbs or so faster.

      But the average download speeds of Sky's d/l on the 8meg package is faster than BT's 8meg package

      You said you got 6.76Mbps when you did a speedtest but your line is only capable of 6Mbps? You make no sence like a bald guy with a comb in his hand.

      Routers rubbish? I think youll find the package your on is and routers fine.

      BT's upload on the BT's upload = huh?

      Noway 20kbps faster thats bad init, 20kbps is going to upload a file 0.04seconds faster . . . . .

    9. #18
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      Re: New sky broadband is slow and pings are high

      @UsingNewRouter

      Start your own thread, not spam mine.
      NewsreadeR and Scubbie like this.

    10. #19
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      Re: New sky broadband is slow and pings are high

      Hijacked thread posts moved here

      Connect Issues

      @UsingNewRouter if you continue to hijack threads, we reserve the right to put your future posts into a moderation queue, or restrict your right to post on this forum. Your posts are not helpful or even relevant to the threads that you are posting in.




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    11. #20
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      Re: New sky broadband is slow and pings are high

      I also had this question when my line was installed recently. I asked sky and got this email.

      Now, I understand you say your line has not started undergoing dynamic line management yet, according to MySky. But I reckon it probably has, and you should check again after 2 weeks. That is what I am going to do.

      Thanks for your recent e-mail. Because your broadband has only been activated yesterday, your line is currently undergoing "dynamic line management", which basically means that we are gradually changing the speeds and checking the stability of the line to get the best speed and performance possible for you on that line. These tests take around 2 weeks to complete and you will find that your line speeds will vary during this time, however at the end of the 2 week period you should notice an improvement in your speeds. If you still have any concerns after that time, please do not hesitate to contact us.
      Regards
      Dawn
      Dunfermline Customer Hub

      Quote Originally Posted by Alex20 View Post
      Hello, my sky broadband went live today and so far it is much slower than my previous connection with aol/talktalk (same thing).

      Pings with aol were around 40-50ms but pings with sky are much higher at 160ms+. speeds are also slower and constantly go up and down, not stable.

     

     
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