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    Router loses connection and Sync speeds and ping

    This is a discussion on Router loses connection and Sync speeds and ping within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi All, been having problems with my broadband seems to lose connection every night so have to reset the router ...

    1. #1
      W2S's Avatar
      W2S
      W2S is offline Sky User Member
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      Router loses connection and Sync speeds and ping

      Hi All,

      been having problems with my broadband seems to lose connection every night so have to reset the router every morning.

      was getting a speed of 5.5mb down to 4mb and my upload speed varies from 700kb down to 200 kb.Pings have go from 45ms upto 120ms.

      I had my connection manually configured a few months ago 6mb download and 900kbs which worked fine until the Router loses connection.

      rang sky yesterday to complain and long story short was told that my speed was set at 8mb which degrades the line and they cant set it back to 6mb as it seems their system won't let them do that so my choice is 4 mb or 8mb.

      Can someone have a look and my stats to let me know what you think and what speed I should get? posted two stats page to show the noise difference i get from 6.2 to 7,5


      Router Statistics

      System Up Time: 1:04:26
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN MER 13989 18863 0 0 0 1:03:25
      LAN 19425 14342 0 0 0 1:04:26
      WLAN 216 76 0 0 0 1:04:01
      ADSL Link Downstream Upstream
      Connection Speed 4092 kbps 798 kbps
      Line Attenuation 51.5 db 29.6 db
      Noise Margin 6.5 db 15.4 db

      Router Statistics System Up Time: 0:26:05
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN MER 17732 26211 0 0 0 0:25:04
      LAN 28749 19800 0 0 0 0:26:05
      WLAN 106 53 0 0 0 0:25:40
      ADSL Link Downstream Upstream
      Connection Speed 4035 kbps 798 kbps
      Line Attenuation 51.5 db 29.0 db
      Noise Margin 7.1 db 15.2 db






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    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Router loses connection and Sync speeds and ping

      Can you plug into your Test socketa nd post the stats from there please.
      Sky User - How to test your Master Socket

      You should get around 5-6Mb with your attenuation, but noise on the line seems to be reducing that.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
      W2S's Avatar
      W2S
      W2S is offline Sky User Member
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      Re: Router loses connection and Sync speeds and ping

      Hi Isitme,


      Here's the stats from the master socket with just the PC connected. I've always found the extension socket to work better that the master.


      Router Statistics

      System Up Time: 0:03:47
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN MER 67 71 0 0 0 0:02:46
      LAN 300 227 0 0 0 0:03:47
      WLAN 0 0 0 0 0 0:03:22
      ADSL Link Downstream Upstream
      Connection Speed 3927 kbps 798 kbps
      Line Attenuation 51.5 db 29.5 db
      Noise Margin 6.7 db 15.2 db
      Router Statistics

      System Up Time: 0:17:20
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN MER 8790 12386 0 0 0 0:08:34
      LAN 13343 9605 0 0 0 0:17:20
      WLAN 0 0 0 0 0 0:16:55
      ADSL Link Downstream Upstream
      Connection Speed 4065 kbps 798 kbps
      Line Attenuation 51.5 db 29.5 db
      Noise Margin 6.6 db 15.4 db







      Thanks for the Help

    5. #4
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Router loses connection and Sync speeds and ping

      The Test socket please. Click this link.

      Sky User - How to test your Master Socket

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
      W2S's Avatar
      W2S
      W2S is offline Sky User Member
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      Re: Router loses connection and Sync speeds and ping

      Hi Isitme,

      The last stats were from the test socket as in your link, I always think of it at master socket sorry for the confusion

    7. #6
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
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      Re: Router loses connection and Sync speeds and ping

      I'm afraid unless there is a fault on your voice line, you are not going to get any more. Can you check your voice line for noise by plugging a corded phone into the Test socket on its own and dial one digit. You should hear nothing except a very quiet hiss, anything more and you can report it to your phone provider as a noisy line.

      If you ave more than one phone socket can you also check that all the faceplates are dead when the faceplate of the master socket is removed.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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