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    connection speed dropped from 12800 to 7616

    This is a discussion on connection speed dropped from 12800 to 7616 within the Sky Broadband help forums, part of the Sky Broadband help and support category; Been decorating and have had to keep unplugging the router and the connection speed as dropped from about 12800 kbps ...

    1. #1
      bilko99's Avatar
      bilko99 is offline Sky User Member
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      connection speed dropped from 12800 to 7616

      Been decorating and have had to keep unplugging the router and the connection speed as dropped from about 12800 kbps to 7616 kbps (down) and 1200 kbps (i think) to 896 kbps. Now the decorating has finished and the router will remain plugged in as normal , will i get my speeds back automatically? overtime .or do i need to phone sky.
      Thank you ian

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN MER 36143 466064 0 5079 172715 00:49:30
      LAN 50727 23922 0 1132 49 12:35:11
      WLAN 463257 317441 0 166091 17707 00:49:21
      ADSL Link Downstream Upstream
      Connection Speed 7616 kbps 896 kbps
      Line Attenuation 31.5db 20.0db
      Noise Margin 13.7db 14.0db


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    3. #2
      timc's Avatar
      timc is offline Sky User Member
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      Re: connection speed dropped from 12800 to 7616

      My neighbour had something similar when having some decorating done.

      I unplugged his router and plugged it in again making sure that it had really located properly. Problem solved for him.

    4. The Following User Says Thank You to timc For This Useful Post:

      bilko99 (09-02-12)

    5. #3
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: connection speed dropped from 12800 to 7616

      It is possible DLM has kicked in and capped your line as it thought you had line problems. Reboot your router and if the speed does not come back, call Sky explain what has happened and ask them to put your speed back up.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. The Following User Says Thank You to Isitme For This Useful Post:

      bilko99 (09-02-12)

    7. #4
      bilko99's Avatar
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      Re: connection speed dropped from 12800 to 7616

      Thank you to both of you
      rebooted router just after 11am and now


      ADSL Link Downstream Upstream
      Connection Speed 12287 kbps 945 kbps
      Line Attenuation 34.5db 20.4db
      Noise Margin 7.3db 15.3db

      downstream back to normal maybe a bit lower, upstream upto 945 kbps but im not really bothered about upstream, thanks again ian

    8. #5
      IWasNotTheEnemy's Avatar
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      Re: connection speed dropped from 12800 to 7616

      Just seems that there was a bit of noise which caused the line to drop the speed - keep an eye on it in case it gets worse
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    9. #6
      bilko99's Avatar
      bilko99 is offline Sky User Member
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      Re: connection speed dropped from 12800 to 7616

      Still o.k today

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN MER 1097958 1764872 0 2064 23333 25:33:55
      LAN 531346 258706 0 8338 203 25:34:42
      WLAN 1423484 967490 0 31328 3330 15:01:47
      ADSL Link Downstream Upstream
      Connection Speed 12287 kbps 945 kbps
      Line Attenuation 34.5db 20.4db
      Noise Margin 7.3db 15.5db


      On a side note,my pc when using the speed test below would not go above 5Mb/s (the other 3 laptops always got above 10Mb/s wired and wireless) when i had trusteer rapport installed, but i have just uninstalled it and got the results below. Why would this programme half my speed test results?
      -----------------------------------------------------------------------------------------------------------


    10. #7
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: connection speed dropped from 12800 to 7616

      It shouldn't do. You may have a bit of malware which Rapport is stopping. Try running Malwarebytes,
      Malwarebytes Anti-Malware - Download.com

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    11. #8
      bilko99's Avatar
      bilko99 is offline Sky User Member
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      Re: connection speed dropped from 12800 to 7616

      cheers isitme it did have some malware i think?



      Protection: Enabled

      10/02/2012 14:07:33
      mbam-log-2012-02-10 (14-07-33).txt

      Scan type: Full scan
      Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
      Scan options disabled: P2P
      Objects scanned: 259994
      Time elapsed: 2 hour(s), 20 minute(s), 33 second(s)

      Memory Processes Detected: 0
      (No malicious items detected)

      Memory Modules Detected: 0
      (No malicious items detected)

      Registry Keys Detected: 0
      (No malicious items detected)

      Registry Values Detected: 0
      (No malicious items detected)

      Registry Data Items Detected: 2
      HKLM\SOFTWARE\Microsoft\Security Center|AntiVirusDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and repaired successfully.
      HKLM\SOFTWARE\Microsoft\Security Center|FirewallDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and repaired successfully.

      Folders Detected: 0
      (No malicious items detected)

      Files Detected: 0
      (No malicious items detected)

      (end)

     

     

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