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    Is there congestion in data leaving the Sky network?

    This is a discussion on Is there congestion in data leaving the Sky network? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Don't you just look forward to those customer surveys......

    1. #11
      Scubbie's Avatar
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      Re: Is there congestion in data leaving the Sky network?

      Don't you just look forward to those customer surveys...

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms


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    3. #12
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      Re: Is there congestion in data leaving the Sky network?

      Someone has started a thread over on the Sky forums, please watch or contribute as you like:

      Sky Help Forum - RYE Exchange(NDRYE) - PACKET LOSS/Higher latency/l... - Help & Support from the Official Sky Forum

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. #13
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      Re: Is there congestion in data leaving the Sky network?

      Quote Originally Posted by Scubbie View Post
      Someone has started a thread over on the Sky forums, please watch or contribute as you like:

      Sky Help Forum - RYE Exchange(NDRYE) - PACKET LOSS/Higher latency/l... - Help & Support from the Official Sky Forum
      The poster is syncing at 17628 and the 'Knowledge' Advisor has to ask what package he is on.

      Even if he were on Lite, which is possible, it would have nothing to do with the speed/latency. Going 'secret' with PMs is not very helpful on a help forum.

      TomD


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    5. #14
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      Re: Is there congestion in data leaving the Sky network?

      Quote Originally Posted by Scubbie View Post
      Someone has started a thread over on the Sky forums, please watch or contribute as you like:

      Sky Help Forum - RYE Exchange(NDRYE) - PACKET LOSS/Higher latency/l... - Help & Support from the Official Sky Forum
      This is the original thread from last year starting on page 3 where I started posting my issues - just been reading it again for 'nostalgia' - had to stop was starting to go faint!

    6. #15
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      Re: Is there congestion in data leaving the Sky network?

      Quote Originally Posted by Isitme View Post
      The poster is syncing at 17628 and the 'Knowledge' Advisor has to ask what package he is on.

      Even if he were on Lite, which is possible, it would have nothing to do with the speed/latency. Going 'secret' with PMs is not very helpful on a help forum.
      IMHO some of Sky's technical support need to learn to read. I did have to chuckle to myself on that one too.

      @jayhab: At this stage the cause of the fault is not known. Since Sky upgraded all their Backhauls to 100GB networks, I believe that it would be unlikely that the issue is the same as before.

      If I were in a position to check things out, I would be looking first at whether the particular backhaul lines have been upgraded, then I would look at the servers and ensure that they are coping with the traffic.

      It is perhaps better to start a new thread for these reasons, rather than resurrect the old threads (there were several).

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     
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