Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 8 of 8

    On Unlimited - Terrible Pings

    This is a discussion on On Unlimited - Terrible Pings within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, Been happy with Sky Broadband so far but, lately, speeds are getting worse and more variable. Most worrying is ...

    1. #1
      fotheringham's Avatar
      fotheringham is offline Sky User Member
      Exchange: Elland
      Broadband ISP: none
      Router: Non Sky Router
      Sky TV: Sky Basic
      Join Date
      Jul 2011
      Posts
      8
      Thanks
      3
      Thanked 0 Times in 0 Posts

      On Unlimited - Terrible Pings

      Hi,

      Been happy with Sky Broadband so far but, lately, speeds are getting worse and more variable.

      Most worrying is my ping readings - between 300ms and 600ms. What should I do? Is there a 'gaming profile' I'm best switching to?

      Thanks


    2. Advertisement
    3. #2
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
      Exchange: LWWIL
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Now TV
      Join Date
      Apr 2007
      Location
      London
      Posts
      9,374
      Thanks
      3
      Thanked 122 Times in 121 Posts

      Re: On Unlimited - Terrible Pings

      Stats needed, and also more info on your setup - physical setup, WiFi/Ethernet?
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
      fotheringham's Avatar
      fotheringham is offline Sky User Member
      Exchange: Elland
      Broadband ISP: none
      Router: Non Sky Router
      Sky TV: Sky Basic
      Join Date
      Jul 2011
      Posts
      8
      Thanks
      3
      Thanked 0 Times in 0 Posts

      Re: On Unlimited - Terrible Pings

      Modem
      ADSL Firmware Version A2pD030i.d22k
      Modem Status ADSL Link Up
      DownStream Connection Speed 7004
      UpStream Connection Speed 797
      VPI 0
      VCI 40

      Router Statistics

      System Up Time: 01:19:30
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN MER 682808 610064 0 82511 16970 01:18:19
      LAN 607124 700197 0 17654 82285 01:19:30
      WLAN 13234 798 0 383 18 01:18:10
      ADSL Link Downstream Upstream
      Connection Speed 7004 kbps 797 kbps
      Line Attenuation 45.0db 26.5db
      Noise Margin 7.4db 9.8db

      Wired Connection. No extension cabling. Using the router supplied by Sky.

    5. #4
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
      Exchange: LWWIL
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Now TV
      Join Date
      Apr 2007
      Location
      London
      Posts
      9,374
      Thanks
      3
      Thanked 122 Times in 121 Posts

      Re: On Unlimited - Terrible Pings

      Are you pinging UK servers of US? Try pinging BBC
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    6. #5
      fotheringham's Avatar
      fotheringham is offline Sky User Member
      Exchange: Elland
      Broadband ISP: none
      Router: Non Sky Router
      Sky TV: Sky Basic
      Join Date
      Jul 2011
      Posts
      8
      Thanks
      3
      Thanked 0 Times in 0 Posts

      Re: On Unlimited - Terrible Pings

      Results for bbc.co.uk look okay. Unfortunately the gaming server I'm getting terrible pings from isn't in the UK.

      PING 212.58.246.92 (212.58.246.92): 56 data bytes

      56 bytes from 212.58.246.92: icmp_seq=0 ttl=54 time=45.3 ms

      56 bytes from 212.58.246.92: icmp_seq=1 ttl=54 time=45.7 ms

      56 bytes from 212.58.246.92: icmp_seq=2 ttl=54 time=63.5 ms

      56 bytes from 212.58.246.92: icmp_seq=3 ttl=54 time=56.7 ms



      --- 212.58.246.92 ping statistics ---

      4 packets transmitted, 4 packets received, 0% packet loss

      round-trip min/avg/max = 45.3/52.8/63.5 ms

    7. #6
      fotheringham's Avatar
      fotheringham is offline Sky User Member
      Exchange: Elland
      Broadband ISP: none
      Router: Non Sky Router
      Sky TV: Sky Basic
      Join Date
      Jul 2011
      Posts
      8
      Thanks
      3
      Thanked 0 Times in 0 Posts

      Re: On Unlimited - Terrible Pings

      an example of variance (still pinging bbc)

      PING 212.58.246.90 (212.58.246.90): 56 data bytes

      56 bytes from 212.58.246.90: icmp_seq=0 ttl=54 time=122.7 ms

      56 bytes from 212.58.246.90: icmp_seq=1 ttl=54 time=52.9 ms

      56 bytes from 212.58.246.90: icmp_seq=2 ttl=54 time=113.1 ms

      56 bytes from 212.58.246.90: icmp_seq=3 ttl=54 time=213.2 ms



      --- 212.58.246.90 ping statistics ---

      4 packets transmitted, 4 packets received, 0% packet loss

      round-trip min/avg/max = 52.9/125.4/213.2 ms

    8. #7
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
      Exchange: LWWIL
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Now TV
      Join Date
      Apr 2007
      Location
      London
      Posts
      9,374
      Thanks
      3
      Thanked 122 Times in 121 Posts

      Re: On Unlimited - Terrible Pings

      Not a lot can be done if it's an overseas server, it looks OK on UK-based ones
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    9. The Following User Says Thank You to IWasNotTheEnemy For This Useful Post:

      fotheringham (31-01-12)

    10. #8
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: On Unlimited - Terrible Pings

      Have you asked Sky to put you on a Gaming Profile? This is often done when DLM is run, but there is a chance you have been missed for some reason.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION