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This is a discussion on Internet drop-outs within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hello, I've had sky broadband for about 5 months now and I've noticed that each night at around 1am-3am the ...
- 27-01-12, 02:55 AM #1
Hello, I've had sky broadband for about 5 months now and I've noticed that each night at around 1am-3am the internet connection drops out. It will normally reconnect itself after a few minutes or I can reconnect it myself by disabling then re-enabling the connection.
The troubleshooter gives me a "The Local area connection adapter is disabled" error then reconnects back to the internet. Since the disconnects only usually happen in the middle of the night it hasn't been a huge bother but recently its started happening at more peak times too.
This happens every night that I can remember when using the connection between 1 and 3 am. The router is upstairs connected to my pc with an Ethernet cable so its not directly connected to the master socket and we've recently had another router placed downstairs to allow access to sky anytime+
Any advice would be much appreciated.
System Up Time: 29:41:25
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN MER 14562 1892178 0 1243 10164 0:28:43
LAN Up 1859274 2129324 0 11998 1864 29:41:25
WLAN Up 178699 155488 0 279 30 29:41:03
ADSL Link Downstream Upstream
Connection Speed 7006 kbps 798 kbps
Line Attenuation 27.0 dB 15.0 dB
Noise Margin 9.3 dB 16.1 dB
- 27-01-12, 12:26 PM #2
Re: Internet drop-outsand we've recently had another router placed downstairs to allow access to sky anytime+
Your sync speed is very low, about half what you should have. Please plug the router into your test socket using only the ADSL cable supplied by Sky, take your stats and post them.
How to test your ADSL in the Master Test Socket
If you do not have a Test socket, plug the router on its own into the Master socket and disconnect everything else that is connected to the phone line. Do you have a monitored alarm?
- 28-01-12, 12:04 PM #3
Re: Internet drop-outs
Im getting the same thing happen to me. from about 6pm untill 9pm im getting the broadband cutting out not droping conection just not working. Only has droped once were the red light came on. But this has been like this for a few weeks now. Called sky who said there was not a problem on the line so have book bt to look at the line and have advised me there will be a £130 charge if the problem is found to be in the house.... :-(
- 28-01-12, 12:59 PM #4
Re: Internet drop-outs
Your line provider is responsible for the telephone wiring from the the Master or Test Socket (if you have one) to the telephone exchange. You are responsible for the wiring after the master/test socket.
Often there is a fault that the person at Sky cannot see, so don't panic. They have to advise you though, otherwise you could rightly claim that you were unaware of any charge.