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    Very slow speed after changing to Sagem 2504

    This is a discussion on Very slow speed after changing to Sagem 2504 within the Sky Broadband help forums, part of the Sky Broadband help and support category; Before Christmas my broadband died on me. After spending hours on the phone to Sky and BT , tests run ...

    1. #1
      paul738's Avatar
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      Very slow speed after changing to Sagem 2504

      Before Christmas my broadband died on me. After spending hours on the phone to Sky and BT, tests run etc I said I would pay for a new router as it was suggested this could be the only fault left. Eventually, last week, my new Sagem router turned up (i had a netgear before). I am now getting a very slow connection speed:

      http://www.speedtest.net/result/1721640128.png

      My utorrent download speeds are now about 5-10% of what they were before.

      Any ideas what could be the problem?


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    3. #2
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      Re: Very slow speed after changing to Sagem 2504

      Speed tests only show part of the story. In this case I would probably have to point out the issues with Sky Connect. Essentially if you go over the 1.3GB of traffic that you are allowed on the Connect package, for too many days, then you get throttled back to the dial-ip era

      The only figures that are reliable in this instance are the connection stats from your router:

      How to get your router statistics

      For more information on Sky Connect, please take a look at this thread:

      (Unofficial) FAQ - Sky Connect Users

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

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      Re: Very slow speed after changing to Sagem 2504

      So you are telling me that my 'unlimited' package that i pay for is actually limited and therefore I have been mislead?

      It also doesn't explain why for the past year and a half i had had excellent download speeds and suddenly my previous router failed and i only get very poor download speeds with the new router. Or are you suggesting this is just a massive coincidence???

    5. #4
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      Re: Very slow speed after changing to Sagem 2504

      Router Statistics

      System Up Time: 2:46:46
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 628996 813156 0 0 36946 2:45:49
      LAN Down 0 0 0 0 0 2:46:46
      WLAN Up 799624 630696 0 7187 758 2:46:24
      ADSL Link Downstream Upstream
      Connection Speed 757 kbps 625 kbps
      Line Attenuation 51.5 dB 23.8 dB
      Noise Margin 11.2 dB 8.5 dB


      I have no idea what any of these figures mean though, I am afraid I am merely a home user and not an IT professional.

    6. #5
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      Re: Very slow speed after changing to Sagem 2504

      Quote Originally Posted by paul738 View Post
      So you are telling me that my 'unlimited' package that i pay for is actually limited and therefore I have been mislead?

      It also doesn't explain why for the past year and a half i had had excellent download speeds and suddenly my previous router failed and i only get very poor download speeds with the new router. Or are you suggesting this is just a massive coincidence???
      If you are on Connect, I am pretty sure that is not unlimited. Are you sure you are on Connect?

      As for the torrents speed, have you opened any ports in the new router?

      Saying that, with an attenuation of 51.5 I would expect to see a lot better than 757 kbps downspeed. (certainly above 4meg / maybe higher)




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    7. #6
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      Re: Very slow speed after changing to Sagem 2504

      About a year ago i called sky about my broadband being slow and they told me i needed to upgrade to an unlimited package otherwise my download speeds could be cut back. so i upgraded to what i was told was an unlimited package.

      I have no idea what you mean about opening ports. i am just a general home user.

      but, as i said, before my previous router failed i didnt hav any problems at all, download speds were fine. now i find that my ipad on o2 3g actually gives me a faster connection for viewing the web.

    8. #7
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      Re: Very slow speed after changing to Sagem 2504

      Quote Originally Posted by paul738 View Post
      About a year ago i called sky about my broadband being slow and they told me i needed to upgrade to an unlimited package otherwise my download speeds could be cut back. so i upgraded to what i was told was an unlimited package.
      How much did you pay before was it free?

      How much do you pay now for it?

      Quote Originally Posted by paul738 View Post
      I have no idea what you mean about opening ports. i am just a general home user.
      Leave that bit for it now, there's an issue with the connection IMO - That can be sorted afterwards.

      Quote Originally Posted by paul738 View Post
      but, as i said, before my previous router failed i didnt hav any problems at all, download speds were fine. now i find that my ipad on o2 3g actually gives me a faster connection for viewing the web.
      In layman's terms, your download speed is (according to your stats) 757 kbps

      1 meg = 1000 kbps

      You should get at least 4 meg with the figures showing.

      4 meg = 4000 kbps

      Therefore your connection is running about 1/5th the minimum that I would expect to see, no wonder things are slow.

      You may have been put back on DLM possibly, but something is not right for sure.

      Hopefully others can give you some better guidance to help sort things out for you.




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      Re: Very slow speed after changing to Sagem 2504

      I've just doubled checked, and changed my profile, i am definitely on beoadband unlimited.

      as i said this seems weird as a month ago with the netgear router all was fine, that has died and the new sagem router is now giving me very poor speeds. would be very odd if that was merely coincidence.

    10. #9
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      Re: Very slow speed after changing to Sagem 2504

      Quote Originally Posted by paul738 View Post
      I've just doubled checked, and changed my profile, i am definitely on beoadband unlimited.

      as i said this seems weird as a month ago with the netgear router all was fine, that has died and the new sagem router is now giving me very poor speeds. would be very odd if that was merely coincidence.

      OK - The good news is, Unlimited is just that, so Sky would not slow anything you do on the internet down. ie Torrents etc, nor do they care how much you download, so the information about Connect does not apply in this case.

      It's purely a case of sorting the slow download speeds out now, I have flagged this thread so others can try to suggest things to try for you.

      Someone will be along shortly, hopefully.




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      Re: Very slow speed after changing to Sagem 2504

      thanks

     

     
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