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    New router

    This is a discussion on New router within the Sky Broadband help forums, part of the Sky Broadband help and support category; Had a new router sent due to losing broadband for 24 days, it didn't fix the problem they had to ...

    1. #1
      lumoruk's Avatar
      lumoruk is offline Sky User Member
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      New router

      Had a new router sent due to losing broadband for 24 days, it didn't fix the problem they had to replace the line back to the exchange and we were without a telephone for 2 days. I haven't been charged for the router yet...when does the charge turn up? 14 days or something? I need to send it back other wise


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    3. #2
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
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      Re: New router

      If there is going to be a charge, it will be shown on your My Sky page. Check your bill for next month.

      Perhaps because you had no Internet for so long and the telephone was down too, they may waive the charge If Sky doesn't, a quick polite call should be enough to get some recompense.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. #3
      lumoruk's Avatar
      lumoruk is offline Sky User Member
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      Re: New router

      They took my card details at the time? no information on mysky account

    5. #4
      Scubbie's Avatar
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      Re: New router

      No problem. I would have thought that Sky would have added the cost of the replacement router to your next monthly bill to avoid cards.

      In that case you will need to check your card account periodically. It should have been applied instantly.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    6. #5
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      Re: New router

      Quote Originally Posted by lumoruk View Post
      Had a new router sent due to losing broadband for 24 days, it didn't fix the problem they had to replace the line back to the exchange and we were without a telephone for 2 days. I haven't been charged for the router yet...when does the charge turn up? 14 days or something? I need to send it back other wise
      There is, almost certainly, NO charge to be paid!

      As you reported a fault Sky will, almost certainly, have marked the router down as a "replacement". The fact that the fault has gone away does not seem to worry them! I now have a router and a spare in similar circumstances!

    7. #6
      lumoruk's Avatar
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      Re: New router

      ah cheers for that, but he definitely said it would be a 27 charge as the original equipment belongs to me. Email states it was dispatched on 4th January, order made 31st December. Wish I had asked for the N router now but he said that would be 35. It was the CST side not first support lot.

     

     

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